• Conduct current-state assessments, including SOP review and process mapping, to support use case design. • Provide operational and technical guidance during implementation, go live, and stabilization phases. • Develop stakeholder communication plans and support client-facing discussions. • Design or contribute to training and change management plans to drive adoption. • Define and maintain KPIs and SLAs for assigned engagements and support steady-state performance tracking. • Identify risks, dependencies, and operational gaps; recommend mitigation strategies.

Role Description As a Senior Deal Desk Analyst, you will report to the Director, Deal Management and serve as a critical partner across the quote-to-cash process. You'll work at the intersection of Sales, Legal, Finance, and RevOps and help design the commercial engine that powers LaunchDarkly's most strategic deals. The ideal candidate brings deep expertise in enterprise software deal structures, SaaS commercial terms, revenue recognition and is actively curious about how Agentic AI can reshape the way Deal Desk teams operate. You'll be a trusted advisor to our Growth, Enterprise, and Strategic Sales teams. You’ll not just be a reviewer of deals, but a shaper of them. You'll bring structure to complexity, clarity to ambiguity, and velocity to deals that matter most. When a deal gets hard, you're the person in the room everyone wants. But this role is more than executing playbooks. We're building a Deal Desk function that operates at the leading edge; one that leverages AI to move faster, think smarter, and scale without adding headcount. The right candidate isn't just comfortable with change; they're energized by it. They see AI as a force multiplier. LaunchDarkly is a dynamic, high-growth company. You'll thrive here if you bring a startup mentality: resourceful under pressure, decisive in ambiguity, and focused on outcomes over activity. Responsibilities - Serve as a trusted advisor to the Growth, Enterprise, and Strategic Sales teams on deal construction and negotiation of complex transactions. - Own and manage a book of business, working closely with Sales leaders to support, guide, and track high-value deal negotiations. - Review proposed deals, provide feedback/coaching, ensure accuracy/compliance with published policies, and approve, reject, or escalate deals as needed using sound business judgment. - Review commercial redlines and draft terms as needed to help close deals. - Enforce established processes to ensure data integrity and consistency across closed opportunities. - Ensure contracts and supporting documents are fully executed and uploaded to the contract management system. - Become a subject matter expert in the CPQ tool; support its configuration and functionality. - Train new Account Executives on opportunity creation and bookings processes. - Coordinate information flow across Sales, Professional Services, Legal, Finance, and RevOps to facilitate seamless deal execution. - Ensure the deal review and approval processes follow company policies and compliance standards. - Contribute to the development and implementation of deal desk policies, processes, and procedures. - Foster strong cross-functional relationships to streamline and support the deal process. - Explore, pilot, and champion the use of Agentic AI tools to streamline deal review, contract analysis, approval routing, and cross-functional coordination. Qualifications - 5–10+ years of experience in the Software/SaaS industry, with exposure to Deal Desk, Finance, or Revenue Operations. - Ability to comprehend and draft contractual business terms and conditions. - Proven ability to manage high deal volume and tight deadlines, especially during quarter-end. - Familiarity with SaaS metrics, including Annual Recurring Revenue (ARR). - Analytical, self-motivated, and confident in making data-informed decisions. - Excellent verbal and written communication skills with a collaborative, solution-oriented mindset. - Strong attention to detail and accuracy. - Experience using CRMs (e.g., Salesforce) and quoting tools. - Proficiency with Microsoft Excel. - Demonstrated curiosity or hands-on experience with AI tools. Preferred Experience - Bachelor’s degree in Business, Economics, Finance, Law, or a related field. - Knowledge of software revenue recognition is a plus. Pay - Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,000 - $167,000 - Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,000 - $150,000 - Zone 3: All other US locations - $103,000 - $142,000 Benefits - Restricted Stock Units (RSUs) - Health, vision, and dental insurance - Mental health benefits in addition to salary

• Review and analyze real estate appraisal for accuracy, completeness, reasonableness, and credibility. • Confirm appraisals comply with company policies, industry standards, and regulations. • Identify discrepancies, inconsistencies, or errors in appraisal reports and work with AMCs to resolve issues. • Perform quality control on appraisals by reviewing use of comparable properties and valuation methods. • Verify the appraisal provides an adequate description for property type, condition, location, externalities, and market trends. • Provide detailed documentation and feedback results of collateral review including potential risk issues, quality of appraisal, and justifications for approval or rejection. • Collaborate with review manager to resolve any discrepancies or quality issues identified in appraisal reports. • Complete audits of completed reports for compliance, AMC performance, or Internal procedures. • Maintain detailed records of all appraisals reviewed to document results and communications. • Stay current on industry regulations, market trends, and changes to guidelines.

Role Description We are seeking an experienced Open Source Intelligence (OSINT) Analyst to support the Data Effects Cell (DEC) in delivering timely, accurate, and operationally relevant intelligence products to U.S. Army Special Operations Command (USASOC) and supported partner units operating within the Tactical Mission Network (TMN) environment. The OSINT Analyst is a primary contributor to the cell's analytical output, responsible for the systematic collection, exploitation, and analysis of open source data to produce finished products that inform Special Operations planning, targeting, network analysis, and decision-making. This position requires a technically proficient and analytically disciplined OSINT practitioner who can navigate the full spectrum of open source environments — from surface web research and social media exploitation to dark web monitoring, commercial satellite imagery, and publicly available data aggregation — and translate those findings into actionable intelligence for a demanding SOF customer. The ideal candidate brings a combination of rigorous analytical processes, strong digital collection skills, and an operational mindset shaped by prior military or Special Operations support experience. EUCOM/SOCEUR priorities, and the unique political-military dynamics of Eastern Europe (EE) is a distinct advantage. This position is Remote/ Eastern Europe. This position requires an active DoD Top Secret which requires US citizenship for work on DoD contracts. Application Deadline: June 29, 2026 Qualifications - Bachelor's degree in Intelligence Studies, Political Science, International Relations, Communications, Computer Science, or a related field; equivalent military education and experience will be considered in lieu of degree. - 4+ years of experience as an OSINT analyst or all source analyst with a demonstrated OSINT specialization in a DoD, IC, or defense contracting environment. - Demonstrated proficiency with OSINT collection tools and frameworks (e.g., Maltego, Babel Street, Palantir, Echosec, Skopenow, SpiderFoot, or comparable platforms). - Hands-on experience with social media exploitation, PAI collection, and open source network analysis techniques. - Proficiency with geospatial tools (e.g., Google Earth Pro, ArcGIS, Sentinel Hub, or comparable platforms) for imagery analysis and georeferencing tasks. - Familiarity with structured analytic techniques (SATs) and their application to OSINT-derived analytical products. - Strong written communication skills with the ability to produce clear, concise, properly sourced finished intelligence products under time pressure. - Working knowledge of legal and policy frameworks governing OSINT collection and PAI exploitation in DoD environments. - Active TS or TS/SCI security clearance required. Requirements - Prior U.S. military service as an intelligence analyst (35F, 35G, 18F, or equivalent) with demonstrated OSINT collection and exploitation experience in support of Special Operations units or task forces. - Direct experience supporting USASOC, USSOCOM, a Special Operations Task Force (SOTF), or a Theater Special Operations Command (TSOC) in an OSINT or all source analytical role. - Experience with dark web monitoring, foreign language OSINT collection, or advanced digital forensics techniques applicable to SOF analytical requirements. - Familiarity with identity intelligence (I2), activity-based intelligence (ABI), and SOF targeting processes including Joint Targeting School methodology. - Experience with commercial geospatial and data providers (e.g., Maxar, Planet Labs, Hawkeye 360, Veraset, or similar) and their application to SOF OSINT requirements. - Familiarity with TMN architectures and the data environments supporting SOF at the tactical level. - Knowledge of the EUCOM/Eastern European operational environment, relevant threat actors, or regional open source ecosystems applicable to USASOC mission sets. - OSINT-specific training or certification (e.g., OSMOSIS, Trace Labs, OPSEC Professionals OSINT courses, or equivalent). Benefits - Competitive mix of compensation, learning & development opportunities, and benefits. - Health insurance. - Paid leave. - Retirement. Company Description At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration. SMX is an Equal Opportunity employer including disabilities and veterans. Selected applicant may be subject to a background investigation and/or education verification. SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).