• Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform • Complete, sign and lock clinical case notes in EMR within 48 hours of session as part of the per-session reimbursement rate. • Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. • Keep your availability calendar up to date • Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers

• Provide high quality, innovative, tele-therapy to Headspace patients over a HIPAA compliant video conferencing platform • Complete, sign and lock clinical case notes in EMR within 48 hours of session as part of the per-session reimbursement rate. • Maintain your personalized database to record proof of licensure, license updates, expiration dates, personal information, etc. • Keep your availability calendar up to date • Work with a collaborative care team including health coaches, other therapists, psychiatrists, and external care providers

Role Description H2 Health is seeking an experienced Pediatric Therapy Recruiter to join our collaborative Talent Acquisition team. This full-time remote opportunity is ideal for a recruiter who thrives in a fast-paced environment, enjoys building relationships, and has a proven track record of sourcing and attracting top pediatric therapy talent. As a Pediatric Therapy Recruiter, you will serve as a strategic hiring partner, leading full-cycle recruitment efforts and helping shape the future of our pediatric division by connecting exceptional clinicians with meaningful career opportunities. This position supports recruiting efforts across H2 Health and our family of affiliated brands throughout the states in which we operate (Florida, Kentucky, Texas, and Virginia). - Lead full-cycle recruiting from requisition intake through offer acceptance. - Recruit for pediatric therapy positions, including: - Pediatric Physical Therapists (PTs) - Pediatric Physical Therapist Assistants (PTAs) - Pediatric Occupational Therapists (OTs) - Certified Occupational Therapy Assistants (COTAs) - Pediatric Speech-Language Pathologists (SLPs) - Speech-Language Pathology Assistants (SLPAs) - Board Certified Behavior Analysts (BCBAs) - Registered Behavior Technicians (RBTs) - Develop proactive sourcing strategies using job boards, networking, referrals, social media, direct outreach, and other creative recruiting methods. - Build and maintain strong pipelines of passive and active pediatric healthcare candidates. - Manage multiple openings across several states while maintaining exceptional organization and attention to detail. - Partner closely with hiring managers to understand staffing needs and provide consultative recruiting support. - Deliver an outstanding candidate experience through timely communication, transparency, and consistent follow-up. - Maintain accurate recruiting activity and candidate records within the applicant tracking system. - Become knowledgeable about H2 Health and our family of brands to effectively communicate our culture, opportunities, and value proposition to candidates. Qualifications - Previous experience recruiting for pediatric therapy positions is required. - Demonstrated success recruiting Physical Therapists (PTs), Physical Therapist Assistants (PTAs), Occupational Therapists (OTs), Certified Occupational Therapy Assistants (COTAs), Speech-Language Pathologists (SLPs), Speech-Language Pathology Assistants (SLPAs), Board Certified Behavior Analysts (BCBAs), and Registered Behavior Technicians (RBTs). - Proven experience leading full-cycle recruiting from sourcing through offer acceptance. - Strong sourcing skills with a demonstrated ability to identify, engage, and attract passive candidates. - Experience recruiting across multiple states and geographic markets. - Exceptional attention to detail with the ability to manage multiple priorities and maintain accuracy. - Demonstrated ability to maintain a high level of responsiveness, communication, and accountability while working in a fully remote environment. - Strong written and verbal communication skills with a relationship-driven approach. - Ability to quickly learn and confidently represent multiple brands and service lines within a growing healthcare organization. - Experience using applicant tracking systems is preferred. Benefits - Annual salary of $60,000–$75,000 - Performance-based bonus opportunities - Medical, dental, and vision insurance - Paid time off and paid holidays - 401(k) with company match - Tuition loan reimbursement - HSA/FSA options - Employee Assistance Program (EAP) - Company-paid life insurance - Additional voluntary benefits Workplace Experience & Perks - Fully remote opportunity with a collaborative and supportive Talent Acquisition team. - Recruit across H2 Health and our family of pediatric therapy brands while making a meaningful impact on children and families through exceptional hiring. - Professional growth and leadership development opportunities. - Strong partnership with operational leaders and hiring managers. - Employee recognition programs and career advancement opportunities. - Flexible work environment built on accountability, collaboration, responsiveness, and results. If you are a proactive healthcare recruiter who excels at sourcing pediatric therapy talent, values strong partnerships, and takes pride in delivering an exceptional candidate and hiring manager experience, we encourage you to apply and become part of the H2 Health Talent Acquisition team. H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.

Role Description Reporting to the Associate Program Manager, the Supervisor, Patient Programs will ensure a professional and service-oriented work environment by monitoring performance, motivating, and developing their team members to deliver excellent customer service and achieve required performance objectives. The Supervisor is responsible for supporting the patient services management team in coordinating workforce and workflow related activities. The Supervisor must be well versed in PSP service offerings, organizational procedures, contact center technology, and reporting. A Day in the Life (What you will do here): - Implement contact center strategies and tactics to help case managers achieve their objectives. - Create, utilize, and continuously evaluate scheduling processes and systems that best meet our customer’s requirements for service, patient safety, contractual obligations, and operational standards. - Support manager with the development and execution of policies and practices; always respond according to policy direction and seek assistance with unusual situations and/or staff non-adherence. - Provide leadership and coaching to team members to ensure Quality and established KPI’s are achieved. - Monitor calls for quality and technical accuracy, providing timely feedback on soft skills as well as technical content. - Monitor results vs. goals on a monthly basis and take action, as required, to ensure business goals and objectives are being consistently achieved. - Analyze contact center data and generate insightful business reports/metrics and affect continual operational improvement. - Assist with recruitment, onboarding, call quality training/development, and performance management. - Recommend corrective actions or follow-up, as required, and engage other resources, as needed. - Participate/lead in respective client meetings and day-to-day client communications, as required. - Collaborate with all internal departments that deliver program-related services to ensure optimal execution and performance. - Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. - Participate in Program design and development activities (i.e., development of primary and secondary documentation flows and charts). - Participate in project technical set up (i.e., telephony, data collection tools, and processes, reports, and project reporting requirements). - Additional duties as assigned by the manager. Qualifications - University Degree in a Healthcare or Life Sciences-related field is preferred. - Bilingualism (English and French) is an asset. - Minimum of 1-3 years supervisory or management experience; preference will be given to candidates with prior reimbursement experience and/or Team Leader experience in a contact centre and/or the pharmaceutical industry. - Experience in a fast-paced work environment with fluctuating demand for services is essential. - Experience in executing business strategies including establishing clear KPIs and processes for reporting. - Proven experience leading a team through organizational change. - Functional knowledge in contact center transformation, design, and process implementation. - Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners. - Demonstrated technical competence and a strong ability to understand and troubleshoot basic technical issues; familiarity with contact center technologies such as using, designing, and reporting on IVR’s. - Intermediate to advanced knowledge of the MS Suite of applications. - Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders; makes good decisions based on a combination of analysis, wisdom, experience, and judgment. - Excellent interpersonal skills and ability to build and maintain good relationships with colleagues at all levels of the organization and promote harmony amongst team members. - Effective analytical and problem-solving skills. - General knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes. Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program. Company Description A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include: - Specialty Pharmacy Services - Customized Solutions for Warehouse, Wholesale & Distribution - Patient Support Programs - HCP & Clinic Services