Title: Service Desk Analyst (I or II) Location: PA/NJ/DE/MD Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Entity: Corporate Services Department: IS-Service Desk Hours: Remote, M-F, 1:30pm - 10pm This position is based in Philadelphia but is eligible to be performed remotely from within PA/NJ/DE/MD. Position Summary: First point of contact for Penn Medicine in providing front-line diagnosis and support for all Information Services problems and/or requests for service. Processes customer requests via phone, Intranet and e-mail with appropriate customer interaction skills. Follows documented procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, executes key phases of resolution workflow including problem receipt, triage, resolution and closure (when possible), and problem referral to the designated resolver group. Follows established guidelines for escalating or referring issues to other analysts, resolver groups and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action and professional customer communication. Accountabilities: - Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related network systems. - Configuration and resetting the network access accounts whenever required. - Installation of new hardware’s and software’s. - Processing software’s and hardware’s by coordinating user setups, installations and upgrades. - Provide training to end users. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Minimum Required Education and Experience: - HS Diploma is required. - 1+ years of experience in an IS help desk or call center environment or technical support/customer service preferred - 1+ years prior experience in healthcare environment preferred Licenses, Registrations, and Certifications: - IS industry technical certification, IS Trade or Technical program completion Service Desk Analyst II Position Summary: Experienced first point of contact for Penn Medicine in providing front-line diagnosis and support for all Information Services problems and/or requests for service. Processes customer requests via phone, Intranet and e-mail with appropriate customer interaction skills. Follows documented procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, executes key phases of resolution workflow including problem receipt, triage, resolution and closure (when possible), and problem referral to the designated resolver group. Follows established guidelines for escalating or referring issues to other analysts, resolver groups and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action and professional customer communication. Provides ad hoc assistance to other members of the Help Desk team. Performs special projects as assigned by management. Accountabilities: - Maintains confidential information and prevents unauthorized disclosure of such information and exhibits tact and sensitivity in all communication. - Works with other team members and departments to solve problems. - Participates in Entity and Department wide initiatives for patient and employee safety. - Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position. - Continually seeks training and knowledge. Stays abreast of the continually changing Penn Medicine IS environment. Is sel-fmotivated in managing own course of training. - Provides assistance and education to other members of the Help Desk team. - Actively works on help desk requests for service that are submitted by end users via phone calls, electronic interfaces (e.g.web form, Epic integration, etc.), and email. - Demonstrates patience and the ability to remain calm under pressure and makes decisions under pressure. - Asks end users appropriate questions to establish a clear understanding of the service request. Ensures that the end users request is accurately documented in Remedy. - Displays good written and verbal communication skills. Demonstrates strong listening skills. Has the ability to translate complex technical details into simple, clear terms that are easy for end users to understand. - Works cooperatively with end users, co-workers, and tier 2 resolvers to isolate, identify, escalate, transition and resolve end user requests for service. - Can prioritize urgency of calls and actions as documented in knowledge management scripts. - Effectively transitions problems to tier 2 resolvers as documented in knowledge management scripts. - Adheres to documented management escalation procedures. - Is able to quickly recognize when to request assistance from another help desk resource in order to provide a timely understanding of the end user service request. - Performs other duties as assigned/required by management. - Meets service levels for service request handling rates, average talk time, first call resolution rates and average speed of answer as documented by Help Desk standards. - Adheres to talk time standards in high call-volume situations. - Makes recommendations to improve Help Desk processes. Works with management to document process improvements. - Performs duties in accordance with Penn Medicine and entity values, policies, and procedures - Other duties as assigned to support the unit, department, entity, and health system organization Minimum Required Education and Experience: - HS Diploma is required - 1+ years of Experience in a IS Help Desk environment required, preferably in a health care environment. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Consumer Credit Analyst Location: IN, Indianapolis Job Description: Renewal by Andersen - Indianapolis, IN Position Summary The Credit Analyst is responsible for evaluating customer creditworthiness, facilitating financing solutions, and supporting customers throughout the loan approval process. This role serves as a liaison between customers, sales representatives, and lending partners to secure the most favorable financing options while ensuring compliance with company and lender guidelines. The Credit Analyst will analyze financial data, review credit reports, maintain accurate customer records, and provide exceptional customer service. Essential Duties and Responsibilities · Manage financing options offered to homeowners and prospective customers by identifying the most suitable lending programs based on customer qualifications and needs. · Interact with customers, lenders, and Design Consultants (DCs) to obtain additional credit information, documentation, and loan stipulations required for financing approval. · Provide customer and sales support through phone and email correspondence, ensuring timely communication regarding application status, loan conditions, and financing options. · Maintain and update customer records by accurately entering and reporting loan information within the company's credit platform (CFW). · Analyze key financial ratios, including Payment-to-Income (PTI), Debt-to-Income (DTI), and Credit Utilization, to determine loan eligibility and obtain optimal loan terms for customers. · Review and analyze consumer credit reports from TransUnion, Experian, and Equifax to assess credit risk and financing opportunities. · Maintain thorough knowledge of current lending partners, financing programs, underwriting guidelines, and products offered. · Evaluate loan applications and supporting documentation to ensure completeness and compliance with lender requirements. · Monitor loan pipelines and follow up on pending applications to facilitate timely approvals and funding. · Collaborate with sales teams to structure financing solutions that meet customer needs while adhering to lender guidelines. · Communicate financing decisions, conditions, and next steps to customers and internal stakeholders. · Stay current on industry trends, lending regulations, and credit policies impacting consumer financing. Qualifications · Associate's or Bachelor's degree in Finance, Business Administration, Accounting, or related field preferred. · Minimum of 2 years of experience in credit analysis, consumer lending, finance, banking, or a related field. · Strong understanding of credit reporting, underwriting principles, and consumer lending practices. · Experience analyzing PTI, DTI, credit utilization, and other financial metrics. · Proficiency in reviewing credit reports from TransUnion, Experian, and Equifax. · Excellent analytical, problem-solving, and decision-making skills. · Strong verbal and written communication skills. · Ability to manage multiple priorities in a fast-paced environment. · Proficiency with Microsoft Office Suite and credit management software platforms. Compensation and Benefits: - Competitive annual pay of $75,000 - Medical, dental, vision, and life insurance. - 401(k) with generous company match percentage. - PTO & paid holidays. - Student loan repayment and scholarship program. - Employee perks discount program, and more! Schedule: - Hybrid - 3 days in office (standard business hours), 2 days remote (12pm-8:30pm or 1pm-9:30pm) - Onsite at our office in Indianapolis, IN 46278. (Must live within reasonable commute of the Indianapolis office) Why Join Us? Be part of a passionate team that’s redefining the home improvement experience and help shape the future of a thriving industry leader. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. #LI-jm2

Title: Medical Review Nurse Analyst Location: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin Job Description: U.S. Citizenship is required for this position due to Department of Defense restrictions. Our Medical Review Nurse Analyst - Registered Nurse (RN) is responsible for reviewing medical records to determine whether services are payable based on TRICARE policy, reference materials, and evidence-based research. This analyst evaluates clinical documentation across a variety of workloads, including but not limited to authorizations, appeals, and medical review claims. This Medical Review Nurse Analyst collaborates closely with internal teams, providers, and external partners to ensure accurate, timely, and compliant review outcomes. Salary Range $70,000 ~ $85,000 The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience. Work Location We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin How do I know this opportunity is right for me? If you: - Enjoy reviewing authorization requests by evaluating submitted medical records to determine service eligibility and compliance with TRICARE policy and evidence-based guidelines. - Have analyzed clinical documentation for disputed appeals, ensuring accurate interpretation of medical information and appropriate application of policy and criteria. - Like to review supporting medical documentation for medical review claims, verifying clinical necessity, completeness, and adherence to regulatory requirements. - Can gather, assess, and summarize clinical information needed to support second-level appeal reviews, collaborating with internal stakeholders as required. - Enjoy reviewing escalated or high-risk cases requiring specialized clinical knowledge or interpretation. Minimum Qualifications - U.S. Citizenship is required for this position due to Department of Defense restrictions. - Bachelor’s Degree in Nursing (BSN) or equivalent combination of education and experience.  - Active Registered Nurse (RN) license in state of practice or a compact nursing license.  - 3 or more years of experience in healthcare, health policy, clinical research, or a related field. - Proven experience conducting research, analyzing information, and summarizing findings. - Strong critical thinking, ability to work independently applying sound nursing judgement, creative problem solving, and clinical decision-making skills this includes: - Strong organizational skills with the ability to meet deadlines, manage competing priorities, and maintain quality standards.  - Strong written and verbal communication skills with the ability to communicate complex medical information clearly and concisely.  - Proficiency in Microsoft Office tools (outlook, Word, Excel, One-Note) and shared document environments. Preferred Qualifications - Working knowledge of medical coding (e.g., ICD-10, CPT, HCPCS); Certification in medical coding. - Experience navigating in a multilingual setting. Remote Work Requirements - Wired (ethernet cable) internet connection from your router to your computer. - High speed cable or fiber - Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net). - Please review Remote Worker FAQs for additional information. Benefits - Remote work options available - Performance bonus and/or merit increase opportunities - 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately) - Competitive paid time off - Health insurance, dental insurance, and telehealth services start DAY 1 - Professional and Leadership Development Programs Who We Are WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready. Culture Drives Our Success WPS’ culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

Provide training and support to Revenue Cycle Analysts, analyze complex financial data to identify trends, lead the preparation of operational reporting metrics, and collaborate with teams to improve revenue cycle outcomes.