• Lead, coach, mentor, and develop support leads and support professionals across multiple product lines • Foster a collaborative, accountable, and customer-centric team culture • Set clear expectations for team performance, communication, ownership, and follow-through • Conduct performance reviews and provide ongoing coaching and feedback • Support recruiting, onboarding, training, and development across the support organization • Assess team performance and capabilities, making recommendations for improvement where needed • Serve as a leadership escalation point for complex customer issues and high-priority support situations • Jump into escalations when needed by reviewing ticket details, joining customer conversations, and helping guide troubleshooting efforts • Help support leads and team members work through ERP, accounting, product, and customer-related challenges • Help determine whether issues are related to configuration, user process, accounting workflow, data, product defects, training gaps, or other root causes • Provide support coverage and leadership assistance during periods of increased ticket volume, team absences, or urgent escalations • Oversee day-to-day support operations, ticket queues, workloads, escalations, and service levels • Ensure customer issues are prioritized, assigned, and resolved in accordance with established SLAs • Identify and implement process improvements that reduce ticket response and resolution times • Review support metrics and operational trends to identify opportunities for improvement • Perform root cause analysis on recurring support issues and help implement long-term corrective actions • Improve support workflows, documentation, procedures, and day-to-day operating practices • Partner with Product, Development, Customer Success, and Professional Services teams to resolve customer issues effectively • Ensure product defects, recurring issues, and enhancement opportunities are documented, communicated, and tracked appropriately • Provide feedback on customer pain points, product usability, training resources, and documentation gaps • Support effective communication between customer-facing teams and technical/product teams

• Lead, coach, mentor, and develop support leads and support professionals across multiple product lines • Foster a collaborative, accountable, and customer-centric team culture • Set clear expectations for team performance, communication, ownership, and follow-through • Conduct performance reviews and provide ongoing coaching and feedback • Support recruiting, onboarding, training, and development across the support organization • Assess team performance and capabilities, making recommendations for improvement where needed • Serve as a leadership escalation point for complex customer issues and high-priority support situations • Jump into escalations when needed by reviewing ticket details, joining customer conversations, and helping guide troubleshooting efforts • Help support leads and team members work through ERP, accounting, product, and customer-related challenges • Help determine whether issues are related to configuration, user process, accounting workflow, data, product defects, training gaps, or other root causes • Provide support coverage and leadership assistance during periods of increased ticket volume, team absences, or urgent escalations • Oversee day-to-day support operations, ticket queues, workloads, escalations, and service levels • Ensure customer issues are prioritized, assigned, and resolved in accordance with established SLAs • Identify and implement process improvements that reduce ticket response and resolution times • Review support metrics and operational trends to identify opportunities for improvement • Perform root cause analysis on recurring support issues and help implement long-term corrective actions • Improve support workflows, documentation, procedures, and day-to-day operating practices • Partner with Product, Development, Customer Success, and Professional Services teams to resolve customer issues effectively • Ensure product defects, recurring issues, and enhancement opportunities are documented, communicated, and tracked appropriately • Provide feedback on customer pain points, product usability, training resources, and documentation gaps • Support effective communication between customer-facing teams and technical/product teams

Role Description We are looking for a Regional Manager - Prenatal for Northern Los Angeles (San Bernardino, Bakersfield, Santa Monica, Thousand Oaks, Northern Orange County) with 4+ years of direct sales management experience out of Women’s Health, Prenatal Diagnostics, or Reproductive Health. You will build, develop, and lead a high impact team of sales reps who will bring the first and only single-gene NIPT supported carrier and aneuploidy screen to OBGYN clinics, MFMs, and private OBGYN practices throughout the Northern Los Angeles area. You will deliver clinical information to both external clients and internal teams. You will have significant influence over how the test is communicated to physicians and patients, and contribute to how the test evolves to better serve market needs. The Regional Manager - Prenatal is a remote position and reports to the Area Director. - Develop a comprehensive, data-driven sales strategy and business plan to build and grow market development throughout the Northern Los Angeles region. - Build and lead a team of talented, high performing sales reps in the execution of sales strategies and optimization of opportunities to increase profitability and market share. - Recruit, Hire, Train, Manage, and Develop representatives. - Develop and enhance customized pitches to individual OBGYNs, MFMs, and prenatal Genetic Counselors. - Use data to analyze sales results, identify industry trends, and stay abreast of competition to increase sales volume and drive success within territory. Qualifications - Minimum 4+ years of field sales management experience leading a team of sales reps at a molecular diagnostics/genetics company required, specifically out of Women’s Health, Prenatal, and/or Reproductive Health selling directly to OBGYNs, MFMs, GCs throughout the region, with an existing portfolio of convertible client relationships. - Strong experience hiring, developing, coaching, and motivating a team of sales reps to exceed ambitious sales goals. - Must have prior experience in lab diagnostics. - Demonstrated successful sales track record (e.g., multiple award winning - President’s Club, Chairman’s Club, Circle of Excellence or equivalent), solid negotiation and closing skills, strong data analysis skills, understanding of buyer/decision maker types, exhibit effective selling, listening, presentation skills, strong focus on pull through, and good follow through skills. - Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers. - Effective time management skills required with a demonstrated ability to assess and prioritize opportunities required. - Exceptionally bright, flexible, self-motivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically. - Must act with a sense of urgency, with a focus on closing business. - Ability to assess the needs of OBGYNs & MFMs and their office staff with a focus on consultative sales, coordination of logistics, and problem solving. - Strong desire to work in a startup environment and build out a new territory and team. Requirements - Experience in a start-up environment. - Clinical laboratory experience. Benefits - Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients. - Open, transparent culture that includes weekly Town Hall meetings. - The ability to indirectly or directly change the lives of hundreds of thousand patients. - Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%. - Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%). - Supplemental fertility benefits coverage. - Retirement savings program including a 4% Company match. - Increase paid time off with increased tenure. - Latest and greatest hardware (laptop, lab equipment, facilities). - Total compensation of $309,972 per year (at plan), including a base salary range of $187,272 per year. Commission potential is uncapped and can be significant.

• Manage and drive distributor performance • Provide oversight and sales strategy of your region through managing a team of Field Execution Managers (FEM) • Report to the Director of Sales and Distribution over your assigned territory • Responsible for carrying out the tactical strategies laid out by that business leader • 30% travel required • Work with and assess each distributor team and the field execution manager team • Design and sell in sales programs and set short- and long-term sales strategies • Manage pricing, promotions, and billings for all distributors in assigned region • Work with FEMs to enhance distributor partner performance • Evaluate and implement new sales techniques to increase the region's sales volume • Collaborate with field marketing counterparts to identify and capitalize on key events that will build brand awareness in your assigned territory • Work closely with the National Accounts team on selling in and programming