• Serve as a subject-matter guide for agencies on QA/QI, training, and coaching best practices within CommsCoach. • Help customers align their evaluation, coaching, and training programs with national standards (e.g., NENA/APCO) and ECC operational norms. • Recommend workflows, evaluation cadences, coaching structures, and training cycles that are realistic for each agency’s size, staffing, and maturity. • Identify “quick wins” and early indicators of success to build confidence and momentum in the use of CommsCoach. • Partner with GovWorx Project Managers, agency project leads, and ECC leadership to guide the functional onboarding work. • Participate in kickoff and milestone meetings to explain the onboarding approach, set expectations, and ensure clarity around roles and responsibilities. • Work directly with supervisors, QA personnel, trainers, and CTOs to understand local policies, workflows, and constraints and reflect them in the platform. • Proactively communicate customer blockers, missing requirements, and adoption risks to Project Managers and internal stakeholders. • Configure CommsCoach to support each agency’s workflows, staffing model, and evaluation structure, grounded in industry best practices and CommsCoach standards. • Design evaluation and training configurations that promote consistency, transparency, and meaningful feedback. • Incorporate relevant operational nuances (e.g., call flows, roles, routing) so that the platform is intuitive and useful for end users. • Collaborate with Technical Services to validate that customer data integrations support the agreed-upon workflows. • Use and refine AI prompts to generate or enhance coaching feedback and training materials. • Deliver clear, structured training to supervisors, QA staff, trainers, CTOs, and administrators across various operational competencies.

• Provide consulting services to internal teams, plan sponsors, and financial advisors on complex technical matters • Conduct thorough reviews of individually designed plans and other complex retirement plans • Support onboarding and amendment processes for 403(b) plans and customized 401(k) and 403(b) plan documents • Provide support for special projects such as, IRS restatements and onboarding acquired blocks of plans • Enhance technical and industry knowledge by attending continuing education classes

• Senior Oracle HCM Fusion Consultant with +3 years of strong hands-on experience in advanced modules. • Handling advanced modules including Talent Management, Performance Management, Learning Management, and the Payroll module.

• knowledge of managed care contracting language, requirements, and methods to support the development and maintenance of contract compliance • contract language review and contract analysis • strong analytical mind, with problem-solving skills, an aptitude for accuracy, and attention to detail • knowledgeable about the managed care environment, including capitation, PPO, HMO, IPA, ACO, fee for service and value base agreements • Experience in successful operationalizing managed care contracts