• Prepare, check and send customer invoices accurately and on schedule • Keep billing records and account details up to date • Chase outstanding payments politely and track what is owed • Resolve billing queries and correct errors quickly • Reconcile accounts and flag discrepancies to the finance team • Produce simple billing reports as needed

Role Description At Aveanna, we know that exceptional patient care starts long before the first visit—it begins with a seamless, responsive referral experience. When you join our HHH Support Services team, you step into a leadership role that directly impacts access to care, growth, and patient outcomes across the organization. This position is remote but candidate must reside in one of the states Aveanna has locations in. The position is salaried with a 10% yearly bonus incentive plan. What You’ll Do - Lead and develop a high-performing Referral Liaison team, providing coaching, accountability, and ongoing development to ensure strong individual and team performance. - Oversee day-to-day referral operations, ensuring all referrals are handled with urgency, accuracy, and compliance while delivering a best-in-class customer experience. - Own and optimize electronic referral systems (EMR/ERS platforms), improving workflows, efficiency, and scalability to support growing referral volume. - Develop and execute inside sales and outreach strategies designed to increase referral flow, strengthen partnerships, and improve conversion rates. - Partner closely with Sales, Intake, Recruiting, and Operations teams to align priorities, remove barriers, and drive admissions growth. - Monitor performance metrics including referral volume, conversion rates, and responsiveness—using data to proactively adjust strategy and improve outcomes. - Ensure appropriate team coverage, including evenings, weekends, and high-volume periods, maintaining continuity and responsiveness at all times. - Support referral activity directly as needed during coverage gaps or peak demand, leading from the front to ensure service excellence. Qualifications - Brings 5+ years of experience in inside sales, referral management, healthcare intake, or customer service. - Has 2+ years of people leadership experience, with a strong ability to coach and develop teams. - Demonstrates strong knowledge of electronic referral systems and EMR platforms. - Thrives in a fast-paced, metrics-driven environment and consistently delivers results. - Leads with accountability, urgency, and a hands-on approach. - Is flexible and willing to support after-hours or weekend coverage as needed. - Education: High School Diploma or GED required; Bachelor’s degree preferred. Benefits - Competitive compensation. - Medical, Dental, Vision, and Life Insurance. - 401(k) with Company match. - Paid Time Off, Holidays, and Floating Holidays. - Career advancement opportunities. - Employee Assistance Program and additional support resources. Our Mission Our mission is to revolutionize the way homecare is delivered—one patient at a time. By improving how referrals are managed and patients are connected to care, you’ll help ensure better outcomes, stronger partnerships, and a more responsive healthcare experience. Join Aveanna and help lead the future of referral-driven growth.

• Reconcile invoices sent to customers with monthly work effort trackers maintained by Project Managers to ensure all delivered work is billed in a timely fashion • Compare amounts billed to accrued revenue, for large global pharma customers and follow up with Project Managers and resolve any discrepancies • Assist with the study closeout process by reconciling revenue and billings to ensure all invoices are issued, payments are collected, and all billable costs have been accurately captured and invoiced • Identify and resolve discrepancies for consideration prior to final closeout • Prepare and provide billing-related audit confirmations for sponsors, ensuring accuracy, completeness, and timely delivery • Assist with requests for reconciliation of billing history reports • Manage billings and collections for assigned accounts and act as back-up for other members of the Billings Team

Role Description The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth. What you’ll do: - Customer Engagement & Delivery - Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program. - Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria. - Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity. - Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams. - Identify and support follow-up opportunities with Sales and Customer Success. - Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one. - Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle. - Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery. - Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports. - Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment. - Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans. - Program Execution - Manage multi-workstream engagements including planning, milestones, and dependencies. - Drive proactive RAID management. - Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health. - Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes. - Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership. - Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements. - Cross-Functional Delivery - Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success. - Contribute to delivery playbooks and methodologies. - Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements. - Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services. - Stakeholder & Change Management - Build strong stakeholder relationships across customers and internal teams. - Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes. - Drive alignment and accountability for delivery outcomes. - Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging. - Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication. - Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout. - Team & Operational Excellence - Mentor junior team members and share best practices. - Support standardization of delivery processes. - Travel 20–30% as required. Qualifications - 8+ years of IT experience; including 5 years or more of Technical Program Management. Benefits - Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares. - Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents. - Medical, dental, and vision coverage starting on your first day. - Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program. - 401(k) retirement plan with company matching contributions. - Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time. - AirVet: 24/7 virtual veterinary care at no cost. - Legal services, identity protection, and supplemental health insurance options. - Tax-advantaged spending accounts for healthcare, dependent care, and commuting. - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.