Natively integrated, highly efficient cyber protection.
Cyber Expert Support Engineer, EMEA
Location
Bulgaria
Posted
10 days ago
Salary
0
Seniority
Mid Level
Job Description
Cyber Expert Support Engineer, EMEA
Acronis
• Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments. • Build and maintain strong relationships with customers and partners • Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues. • Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices. • Participate in developing documentation, knowledge base, and technical articles on Acronis' products. • Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way. • Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
Job Requirements
- 2+ years of experience in an advanced technical support role
- Fluent English (both written and verbal)
- Additional languages known are a plus (Spanish, French, Portuguese, German)
- Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer
- Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux Foundation certifications are a plus.
- Security – analyzing and mitigating various security threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks. Cyber security certifications (e.g. CompTIA Security+) are a plus
- Networking - analyzing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. Cisco/Juniper certifications are a plus.
- Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.
- Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, and NTP servers.
- Good communication skills and customer service focus.
- Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.
- Ability to prioritize and switch between a variety of time-sensitive issues.
Benefits
- Professional development
- Flexible working hours
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