Role Description We're looking for a Guest Services professional to be the voice and face of our hospitality experience. In this role, you'll connect with guests from initial inquiry through checkout, creating memorable stays through personalized communication, quick problem-solving, and genuine care. You'll thrive in a dynamic environment where every interaction is an opportunity to exceed expectations, build relationships, and showcase the best of what our properties and community have to offer. If you love helping people, enjoy variety in your day, and take pride in delivering exceptional service, this is your chance to make a real impact. Key Responsibilities - Serve as the main point of contact for guest inquiries, bookings, and support across all communication channels. - Assist guests in selecting rentals, modifying reservations, and navigating the booking process. - Provide check-in/check-out instructions, local insights, and policy details to support a smooth stay. - Handle guest issues and complaints with professionalism and empathy, ensuring timely resolution. - Coordinate with housekeeping and operations to prepare homes and address guest needs. - Maintain accurate guest records and documentation in internal systems. - Contribute to high guest satisfaction scores through clear communication and follow-up. - Collaborate with team members to enhance service quality and operational efficiency. Qualifications - 2+ years minimum in guest services role in vacation rental, hotel, or hospitality roles - Strong written and verbal communication skills - Comfortable with CRM and guest management systems - Calm and resourceful in high-pressure situations - Availability to work evenings, weekends, and holidays as needed Benefits - Hourly Salary $23 - $25 - Paid time off such as PTO and sick days - Health, Dental, and Vision insurance - Life insurance - Retirement benefits or accounts - Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs - Wellness programs Schedule - Full Time, Remote

Role Description This is a remote position. Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is hiring an Executive Assistant & Technical Operations Coordinator to be the CEO's right hand and the operational backbone of a roughly ten-person team. You will keep our projects, infrastructure, and people running day to day: - Owning time tracking and work orders - Supporting IT and infrastructure - Running onboarding and offboarding - Handling marketing campaigns - Supporting the CEO directly You will report to the CEO and work closely with clients, the development lead, and the systems administrator. This is a broad, detail-critical role, and it is a lot of surface area for the hours - ruthless prioritization, speed, and accuracy matter. The non-negotiables: - Communications go straight to clients and staff and must be right the first time - Recurring processes have to run without being chased Strong technical aptitude is essential - you will work in databases, time-tracking and security tools, and basic server/network systems. Qualifications - Strong technical aptitude - comfortable with databases (FileMaker an asset), time-tracking/work-order systems, RMM and security tools, and basic server/networking concepts - Exceptional attention to detail and accuracy, especially in client email - Follows detailed instructions precisely the first time, with little rework - Self-directed - anticipates next steps, takes ownership, and works independently - Highly organized; juggles many recurring processes without dropping any - Discreet and reliable with credentials and confidential information - Clear, professional written English; approachable and responsive - Comfortable with Hubstaff, Trello, Freshdesk, 1Password, EmailOctopus, Google Workspace, and AI tools (e.g. Claude) - Executive-assistant or operations experience supporting a founder is a plus Requirements - Run a daily check of the support/hosting queue for emergencies or site-down events; escalate to the systems administrator immediately - Track device security compliance across staff (NinjaOne RMM, SentinelOne EDR); administer the 1Password vault - Coordinate server maintenance windows and draft and send client outage/maintenance notices; maintain the outage calendar, recipient lists, and the monthly backup-link references - Support infrastructure with the systems administrator: backups and backup-failure triage, power, cooling, DNS, firewall/VPN, AWS, hosting tickets, and server-room facilities - A few times a year, own onboarding from a standard checklist: accounts, Hubstaff, 1Password, email signatures, and the security/privacy steps - Own offboarding from the wiki template: notify each access owner (payroll, systems, HR), track revocation across every system, and confirm completion - Coordinate timing and messaging with HR; keep the wiki current - Draft and send newsletters and product updates (EmailOctopus) - low volume, roughly one newsletter a year; track delivery and list health - Run webinar invites and reminders (roughly one webinar a quarter); prepare social posts and clips, and handle routine website updates - Run reconnection campaigns to former clients; build prospect lists and handle warm follow-ups - Manage the CEO's calendar and meetings; send invites and links, send reminders, and follow up on action items on the CEO's behalf - this runs several times a week - Support ad hoc research and business projects for the CEO - Keep internal documentation organized across Google Drive, the wiki, and Trello Benefits - Ongoing part-time contract - ~10 hours per week - Mandatory attendance at weekly client status meeting every Wednesday, 11 AM - 12 PM PST - Remote, must work on Pacific Time for time-sensitive work (outage notices, onboarding/offboarding, work-order updates) Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

• Conduct executive-level outreach through phone calls and email • Make outbound calls to business owners, executives, investors, buyers, and sellers • Qualify opportunities before passing them to management • Build and maintain relationships with prospective clients • Manage follow-up schedules and ongoing communications • Track leads, opportunities, and interactions within the CRM • Maintain detailed notes and activity records • Keep Pipedrive organized and up to date • Coordinate with internal team members to ensure opportunities are properly managed • Handle sensitive business information with professionalism and confidentiality

• Answer incoming patient calls and respond to inquiries professionally and compassionately • Educate prospective patients about available services and treatment options • Assist with scheduling new patient consultations and follow-up appointments • Conduct patient follow-up communications and appointment reminders • Provide exceptional customer service and patient experience • Complete new patient onboarding and intake processes • Set up new patient profiles and records in Simple Practice • Perform insurance pre-qualification and eligibility checks • Coordinate patient documentation, forms, and required paperwork • Maintain accurate patient records and administrative workflows • Support communication between patients and providers • Update and maintain the practice's Psychology Today profile • Assist with website content updates and modifications • Support Google Ads campaigns and basic marketing initiatives • Help improve online visibility and patient acquisition efforts • Assist with practice growth projects and outreach activities