• Do you enjoy giving superior customer service over the phone, as well as working behind the scenes on a computer? Join our central call center team as a medical Scheduler! • Scheduling appointments • Insurance verification • Routing calls to the correct personnel • Comfort multitasking from multiple electronic clinical programs and websites

Role Description Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank’s products and services. Identifies and offers new opportunities and solutions to meet customer’s needs. - Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. (45%) - Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. (20%) - Processes all applicable customer account documentation to ensure compliance with Bank policy. (10%) - Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. (10%) - Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. (5%) - Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties. (10%) Qualifications - High School diploma Requirements - Minimum 1 year banking experience - Experience working remotely or in a flexible environment. - Proficient with MS Office products (Word & Excel) and the Internet - Problem solving ability Company Description Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.

Role Description Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Calls pharmacy with prescription refills as prescribed by and under the direction of the physician. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines. - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Participates in orienting, training, and guiding team members. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy. Qualifications - High school diploma or equivalent. Graduation from an accredited school of nursing. - One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage. - Preferred: Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting. Bilingual in English and Spanish. Requirements - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment. - Ability to have excellent attention to detail. - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor. - Skill at finding and providing solutions that are customized to meet customers’ needs and concerns. - Ability to apply standardized processes appropriately; continuously improving processes. - Ability to collaborate with other groups and departments to reach common goals. - Ability to continuously adapt and contribute to meet growth and market needs of the company and own career. - Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge. - Ability to readily learn and apply information technology applications and take responsibility for updating skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines. Benefits - Medical - Dental - Vision - Flexible Spending Accounts - PTO - 401(k) - EAP - Life Insurance - Long Term Disability - Tuition Reimbursement - Child Care Assistance - Health & Fitness - Sick Child Care Assistance - Development and more. Company Description Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow.

• Collects payment on assigned delinquent accounts by reviewing documentation • Contacts customers/clients by telephone and/or written correspondence • Arranges repayment schedules in order to minimize loss to the organization