• Supports and maintains Workday HCM with emphasis on Payroll and Expenses • Partners with Payroll, Finance, and cross‑functional stakeholders to ensure effective system performance • Researches innovative idea solutions, consistently looking at ‘what is new’, and getting connected in the Workday community for best practices around what is best for the employee experience • Performs complex configuration to transform and optimize Workday processes to continually improve the end user experience • Leads discovery, design and customer confirmation and optimization sessions, demonstrates and explains complex functionality or solutions to functional subject matter experts • Observes manual and automated processes on a regular cycle for opportunities to streamline, eliminate risk, and or close gaps • Works with the team to continuously improve solutions, processes, procedures, documentation standards, etc. • Ensures delivery of project deliverables and documentation • Reviews and provides recommendations to ensure processes are scalable and easily maintained • Coaches client during business process design, offering options, risks, and downstream impacts related to decisions • Configures the Workday system per client business requirements and Workday standards • Demonstrates computational thinking • Identifies problem components, analyzes patterns, removes inefficient configurations or processes, and constructs algorithmic solutions scalable to ongoing client needs • Provides alignment and collaboration with project leadership – proactively communicating project risks and issues • Ensures functional solutions are compatible with downstream data translation (assists integrators in configuring/testing integrations between Workday and external systems) • Ensures excellent customer focus, able to assess customer needs, build relationships, and manage customer expectations • Performs other duties as assigned.

• Join an international travel industry project • Handle travel inquiries and provide excellent customer assistance • Manage schedules and operational tasks for customers • Collaborate with team members to enhance service quality

• Consult with clients to understand their travel needs, preferences, and budgets • Research and recommend destinations, accommodations, flights, cruises, and activities • Book and manage travel arrangements using preferred supplier platforms • Provide exceptional customer service before, during, and after travel • Stay up to date on travel trends, promotions, and safety protocols • Build long-term client relationships

• Design custom itineraries for adventure seekers, including hiking trips, cultural expeditions, and off-the-beaten-path escapes • Guide clients through destination choices, lodging, transportation, and activities tailored to their travel style • Build trust and loyalty through personalized service and expert recommendations • Stay current on global travel trends, seasonal adventures, and local events • Partner with vendors and tour operators to deliver seamless, high-impact experiences