• Manage operational procedures and adherence to controls • Provide Management and oversight of the monthly member meetings. • Review and approve the member handover process from Operations Team to Outsourced Operations & Credit Control • Ensure the Crib sheet has extensive notes for both Delegated Underwriting Authority and Credit Control Teams • Manage the financial close procedures and provision of reports to the Finance teams • Assist in maintaining and improving internal and SOX controls to ensure compliance

• Manage the operational due diligence and onboarding procedures for new Members and Business expansions • Responsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures. • Manage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams • Liaise with members on invoicing procedures at the onboarding stage • Ensure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams • Manage operational procedures and adherence to controls • Manage the bordereaux and query resolution KPIs and create an environment of continuous improvement • Provide Operations Health reports for the monthly member meetings. • Deliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations • Overseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes. • Ensure that targets for debt are met and aim to continuously improve upon such targets with improved working practices. • Investigating and resolving queries both internally and externally around outstanding items • Provide management oversight to the outsourced operations to ensure the operational KPIs are met • Work closely with senior management to develop the reporting processes, controls, and systems • Assist in the implementation of new procedures, maintain, and improve internal controls to ensure compliance

• Oversee all credit control and cash collection activities, acting as an escalation point for complex or difficult collections. • Conduct weekly ledger reviews to ensure cash collection performance remains effective and on target. • Perform monthly reviews of debtors’ ledgers, identifying risks, trends, and improvement opportunities. • Ensure debt targets are met and continuously improved through enhanced working practices. • Regularly review and improve credit control procedures to increase efficiency and effectiveness. • Produce periodic reporting on bad debt provisions and recommend amounts for write-off where appropriate. • Provide clear documentation of collection activity and client commitments. • Advise senior management on risk exposure and potential bad debt. • Investigate and resolve outstanding queries internally and externally. • Work closely with outsourced credit control teams to ensure targets are met. • Support implementation of new procedures, systems, and process improvements. • Develop and enhance reporting, controls, and systems with senior management. • Maintain and improve internal controls to ensure compliance.

• Gather client requirements and trip details • Research destinations, accommodations, and transportation options • Organize and confirm bookings across multiple vendors • Deliver itineraries, documentation, and timely updates • Assist with changes or adjustments as needed • Maintain accurate records and stay informed on industry updates