• Develop and maintain new regional clients • Establish and nurture strong customer relationships • Manage the entire sales process from sales to payment collection • Achieve annual, quarterly, and monthly marketing targets • Familiarize with company product modules • Collaborate with the pricing department to formulate sales prices based on client needs and product costs • Integrate/implement tailored solutions • Proactively collect and provide market insights to assist the team in deepening understanding of new regional markets • Achieve personal and regional sales plans • Deeply engage with industry-leading clients to drive business model innovation • Establish benchmarks and build the company’s service reputation and brand.

• Responsible for supporting CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan (DSNP) members in navigating benefits and health care systems to promote optimal health and a positive experience with the Health Plan • Conduct new member outreach such as welcome calls and Health Risk Assessments, as well as routine outreach to complete annual Health Risk Assessments, promote health screenings and engage members in the Care Management programs • May serve as a primary contact for the Care Teams, receiving inbound calls from members to resolve members needs or triage to the appropriate CHPW staff or team • Conduct telephonic outreach to identified members to complete Welcome Calls, member satisfaction surveys, and Health Risk Assessments (HRAs) • Educate members on accessing benefits, routine health screenings, program requirements (e.g., face-to-face visits, individualized care plans, interdisciplinary care team meetings), and how to engage with the Care Team • Schedule and coordinate in-home assessments with Community Health Workers (CHWs), and telehealth or in-person provider visits with participating Community Health Centers (CHCs) • Support members in closing care gaps and scheduling appointments with community or in-home providers • Triage inbound calls from members, families, and caregivers; resolve issues or refer to appropriate staff • Participate in Care Team meetings and interdisciplinary team (ICT) conferences to support member care

• Interact with patients creating a friendly, caring culture with exceptional service. • Operate in a high volume, contact center environment to reach unscheduled patients. • Conduct tasks of the position in a collaborative, friendly and empathetic way. • Communicate to the patient the status of their insurance benefit, estimated cost, preauthorization, and payment options. • Triages and transfers calls, as needed.

Role Description This position is part of the clinical team. This position is responsible for performing overall nursing care within the electronic health record (EHR) and also provides a communication link between providers and patients on test results, medical questions and requests, and continuity of care. This is a remote position. Qualifications - Possession of a valid license as a Registered Nurse or Licensed Practical Nurse in the state where nursing practice will occur or multistate license in nurse’s resident state; multistate license strongly preferred. - Two years nursing experience in an outpatient clinic, preferred. - Must obtain Basic Life Support (BLS) certification through American Heart Association within six (6) months from date of hire. Requirements - Patient Care and Follow-up: Supports the provider and care team by managing all EHR tasks outside of medication refills and medication prior authorizations, this includes managing Telephone Encounters, Actions, Documents, and Lab/Diagnostic order follow-up and notifying patients of results. Follow up with patients on any outstanding orders for testing or specialty care to ensure these services are completed. Answer any questions the patient may have regarding the testing. Assists with non-medication prior authorizations such as DME and diagnostic imaging and testing. - Patient Coordination of Care: Supports the provider and care team by coordinating care for upcoming patient appointments or care between appointments. This includes reviewing provider schedule in advance of an appointment to optimize the patient visit. Reviewing health record for information surrounding immunization status, preventive services, and necessary lab testing for the visit and contacting the patient as needed to discuss. Reviewing health record for recent hospital stays and ensure hospital records have been received. Ensuring health record is up to date with any health information from external sources (i.e. hospitals, WebIZ, etc.). This position should develop a working understanding of the current UDS measure for patients served and assess, plan, implement and evaluate continuously the outcomes obtained. Participates in Care Team daily huddle to facilitate communication regarding patients being seen in the clinic. - Patient Triage: Answers triage phone calls and works with the care team Primary Nurse to schedule or work in patients who need to be seen by the provider. Serves as the primary contact for Mission Control. - The Nursing Care Coordinator whom focuses on CHC/SEK’s Diabetes Program will assist primary care nursing team with medication refills, prior authorizations, DME, diabetic shoes, and other items needed to provide quality continuous care for patients. - Performs other duties as assigned. The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned. Company Description