• Manage customer process designs, execute data migration (mapping and transforming), and document processes for seamless handoffs. • Directly train end users or coordinate comprehensive training plans with customer teams. • Independently resolve complex challenges, escalating efficiently when needed, while adhering to contractual scopes and utilization targets. • Evaluate peer and partner implementations to ensure adherence to Workiva best practices, exercising sound judgment on deviations and escalating significant issues. • Identify trends in customer satisfaction and partner delivery, translating those experiences into structured feedback for product and professional services teams. • Support joint delivery engagements by guiding partners on Workiva methodology and platform behavior. • Lead technical enablement sessions to evaluate delivery readiness, and provide constructive feedback using solution rubrics.

Role Description The Manager of Implementation is responsible for managing aspects of customer onboarding and implementation. This individual oversees the Select and Mass Market teams, which deliver implementations primarily for PBIS Rewards and Hall Pass, along with other products as assigned. This individual manages the overall performance of people and processes to achieve on-time delivery and customer satisfaction. The Manager of Implementation works with other leaders in the organization to ensure organizational, strategic, and functional alignment, including close partnership with Sales, Customer Success, and Revenue Operations. This position owns Salesforce data accuracy for incoming projects, drives improvement of launch-related Salesforce and HubSpot workflows, and continuously works to improve current processes and team knowledge by frequently coaching on customer satisfaction, timely delivery, and effective training. Qualifications - Bachelor's degree in business or a related field. - 5+ years of relevant experience. - Strong proficiency using Salesforce, including knowledge of accounts, opportunities, and projects, with the ability to review data for accuracy and identify process errors. - Experience managing Salesforce Cases and Projects, including queues, ownership, and SLA monitoring, and familiarity with contact center platforms such as Vonage (call queues, routing, and performance reporting). - Experience defining, documenting, and implementing Salesforce and/or HubSpot workflows. - Strong understanding of sales, customer success, and revenue operations processes. - Experience creating and delivering customer-facing and internal training. - Strong analytical skills and attention to detail. - Excellent oral and written communication skills. - Ability to manage multiple time-sensitive projects and priorities and meet established deadlines. - Ability to work and communicate with various and complex stakeholder groups and functions, and various levels of management. - Strong proficiency using Microsoft Office products. Requirements - Oversee the Select and Mass Market teams across all aspects of customer onboarding and software implementation. - Build and maintain a strong customer onboarding strategy, ensuring milestones are identified, monitored, and met. - Own Salesforce data review and validation for incoming projects. - Partner closely with Sales, Customer Success, and RevOps to maintain alignment of cross-functional processes. - Define and improve Salesforce and HubSpot workflows that support the launch process. - Oversee day-to-day management of the team's operational systems. - Establish, monitor, and report on service KPIs. - Manage the Select and Mass Market teams responsible for customer onboarding, software implementation, training, project management, and other services. - Review and validate Salesforce data for new incoming projects. - Outline new Salesforce and HubSpot workflows related to launch processes. - Create and deliver customer and internal training across departments. - Review activity reports and other performance data sources to measure productivity and goal achievement. - Manage Salesforce Cases and Projects across the team's portfolio. - Manage the Vonage Contact Center for the team. - Prepare staff work schedules and assign specific duties. - Provide leadership, motivation, direction, and support to the team. - Hire, train, and educate staff on proper onboarding procedures. - Address client concerns and questions as needed. - Inspect and coach the quality of training. - Coordinate and collaborate with other functions as needed. - Other duties as assigned. Benefits - Normal Working Hours: Core business hours are generally 8:00 am - 5:00 pm. - Work may be required outside of normal business hours based on Company operations. Physical Requirements - Sufficient physical ability and mobility to work in an office setting. - Daily physical functions include standing, sitting, and walking for prolonged periods. - Occasionally stooping, bending, kneeling, crouching, reaching, and twisting. - Engaging in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds. - Operation of office equipment requiring repetitive hand movement. Navigate360 is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

• Support implementation, adoption, stakeholder engagement, business analysis, and project coordination activities for an NIH data lakehouse • Synchronize technical and business implementation requirements to ensure successful deployments, user adoption, governance alignment, and operational readiness across NIH • Support stakeholder engagement, readiness assessments, and change management activities • Assess stakeholder sentiment, identify emerging risks/organizational silos, and determine appropriate actions • Facilitate cross-functional collaboration and implementation of communication strategies to ensure alignment and transparency • Conduct requirements gathering, workshops, interviews, and business process analysis • Assist NIH Institutes, Centers, and Offices (ICO) customers with internal change management activities • Coordinate project schedules, risks, issues, action items, and status reporting for ICO customers with program-level plans • Prepare executive briefings, presentations, communications, training materials, and user guides • Support governance forums, intake processes, project charters, and decision packages in partnership with ICO Data Stewards • Facilitate meetings and maintain project documentation repositories and SharePoint sites • Multi-task across multiple high-level stakeholder and align delivery with competing customer expectations • Assist with user training, issue resolution, and adoption measurement activities • Collaborate with technical teams to translate customer business needs into solution requirements • Support continuous improvement, lessons learned, and sustainment planning

Role Description GDIT is looking for an EHR Service Line Implementation Lead who will be responsible for planning, managing, and delivering enterprise-level Electronic Health Record (EHR) implementation efforts across the Federal Health Division. This role leads multi-site, multi-discipline teams to execute readiness, deployment, activation, and sustainment of federal EHR modernization initiatives. The position ensures standardized processes, operational excellence, and alignment with federal health program requirements. This role is remote with some travel to customer sites. - Lead the development, execution, and continuous improvement of the EHR Service Line implementation framework, including standardized workflows, governance, and deployment models. - Drive full lifecycle EHR implementation activities: readiness, site activation, cutover planning, hypercare, training coordination, validation, and transition to operations. - Manage cross-functional teams—technical, clinical, integration, PMO, training, cybersecurity—to ensure aligned, compliant, and high-quality delivery. - Partner with federal customers (IHS, HHS, VA, DoD) and technology partners to ensure program alignment, stakeholder engagement, and effective execution. - Oversee risk, issue, and dependency management across a portfolio of deployments. - Establish and report implementation metrics, measure readiness, and ensure adherence to gating criteria. - Ensure all implementations align with federal standards, including RMF, NIST, ATO pathways, and contract-specific requirements. - Support resource planning, workforce scaling, and operational coordination within the EHR Service Line. Qualifications - Bachelors and 10+ years leading EHR implementation efforts in federal environments (IHS, VA/DoW, HHS, CMS or related). - Experience managing large, multi-site deployments across technical and clinical workflows. - Strong understanding of EHR platforms (Oracle Health/Cerner preferred; Epic or RPMS modernization experience also valued). - Demonstrated ability to engage senior federal stakeholders and navigate complex federal contracting environments. - Expertise in federal IT standards, including RMF, NIST SP 800-53, data security, and ATO requirements. - Ability to obtain and maintain a Public Trust. Preferred Qualifications - Experience supporting IHS PATH or other large-scale federal health EHR modernization programs. - PMP, SAFe, ITIL, or health IT certifications. - Background in workflow optimization, interoperability, or clinical informatics. - Excellent communication, leadership, and cross-team coordination skills. Requirements - 10+ years of related experience. - US Citizenship Required: No. Benefits - Variety of medical plan options, some with Health Savings Accounts. - Dental plan options. - Vision plan. - 401(k) plan with company match. - Full flex work weeks where possible. - Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave. - 15 days of paid leave per calendar year for vacations, personal business, and illness. - 10 paid holidays per year. - Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees. - Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.