Role Description We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment

• Provides essential operations support for direct connect processors into the network • Manages the relationship of assigned clients • Supports lead operational projects focused on implementing new products, releases, and solutions • Resolves escalated customer issues • Manages operational relationships with complex and large partners • Actively manages risk • Escalates customer-impacting issues to management within day-to-day responsibilities

Role Description The Portfolio Lead is responsible for managing a complex, high-impact portfolio across Central & South Asia, serving as a strategic leader to drive growth, performance, and expansion within the region. This role will assess and prioritize demand aligned with organizational goals, while ensuring strong portfolio health and execution discipline. The Portfolio Lead will act as a key stakeholder in planning and reporting processes, while also serving as the first point of escalation to remove delivery barriers. This individual will lead and develop high-performing teams, set account and partner strategies, and ensure each engagement is positioned for long-term success. What you'll do - Strategic Account Planning & Portfolio Management - Lead portfolio planning and execution, ensuring delivery against financial targets, performance objectives, and key milestones. - Oversee the full partner account lifecycle, ensuring adoption of global frameworks, tools, and best practices across: - Partnership design - Solution development - Field monitoring and reporting - Monitor and drive portfolio health, identifying risks and opportunities across markets. - Business Development & Partner Engagement - Build and maintain strong relationships with senior decision-makers across partner institutions. - Drive sustainable growth across new and existing accounts in the region. - Identify and develop partnerships with: - Banks and microfinance institutions (MFIs) - MSME / SME-focused financial institutions - Organizations expanding access to finance, including water and sanitation solutions - Expand regional footprint by identifying new market opportunities and partnership models. - Business Metrics & Reporting - Deliver timely, accurate reporting on portfolio performance, including: - Financial performance and growth metrics - Impact delivery progress - Funding utilization and forecasts - Provide insights to senior stakeholders to inform strategy and decision-making. - Talent Management & Leadership - Lead, coach, and develop a high-performing team across multiple markets. - Align team priorities to strategic goals and ensure accountability for results. - Foster collaboration across cross-functional teams to drive cohesive execution. Qualifications - 10+ years of progressive experience in: - Banking, microfinance (MFI), or financial services - Credit, lending, or portfolio management (SME / MSME focus strongly preferred) - Proven experience in: - Business development and account growth - Managing complex financial portfolios - Partnering with banks, MFIs, or financial institutions - Regional experience across multiple markets (Central & South Asia strongly preferred) - Strong understanding of: - MSME/SME lending and credit environments - Risk and portfolio management frameworks - Fluency in both English and Russian, with the ability to effectively communicate verbally and in writing in a professional environment. - Experience engaging with senior stakeholders and navigating relationship-driven environments. Benefits - This position offers country-specific benefits and market-based, competitive salary. - Periodic review for merit and incentive pay based on organizational and personal achievement. Company Description Water.org is an equal opportunity employer and is committed to providing an inclusive environment. We do not discriminate on the basis of race, color, religion, gender, gender expression, gender identity, age, national origin, ancestry, disability, marital status, sexual orientation, pregnancy status, military and veteran status, genetic information, and any other status protected by law. We provide qualified applicants and employees reasonable accommodation, when necessary, to enable individuals to complete the application process and/or perform the essential functions of the job. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We strive to build and maintain a diverse team that will advance our mission and work and encourage candidates from all backgrounds to apply.

• Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions. • Review inbound cases • Actively follow-up on and track updates on work from clients and internally • Ensure progression of activities and communicate status • Escalate issues as needed • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system • Provide solution training to clients and internal team members • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client. • Ensure all cases are updated and status communicated • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives • Lead client Status calls weekly to share updates and align on priority • Assist in project delivery work as required • Manage clients' implementations and environments, including • Routine Microsoft one-version update coordination • Code deployment oversight • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting • Complete quarterly Client Care initiatives • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients • Mentor associate team members • Should be open to work in different shifts (time zones) as needed