• Prepare, review, and submit invoices for legal services in accordance with client billing guidelines. • Monitor and resolve billing discrepancies, rejected invoices, and client inquiries. • Utilize e-billing platforms (Legal Tracker, CounselLink, LegaX etc.) to submit and track invoices. • Ensure compliance with internal policies and external client requirements.

Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The Patient Pay Billing Representative plays a critical role within Optum, a division of UnitedHealth Group, supporting patient account resolution and delivering a high-quality financial experience. This role contributes directly to improving healthcare access and outcomes by ensuring accurate, timely, and compliant collection of patient balances. As part of one of the fastest-growing organizations in healthcare, the representative works in a dynamic, patient-focused environment and collaborates with cross-functional teams to drive results. The position offers the flexibility to work remotely within the United States while being part of a high-performing team dedicated to operational excellence and patient satisfaction. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 10:00 am - 7:00 pm CST, including a one-hour lunch break. This will be on the job training and the hours during training will be on normal business hours. Primary Responsibilities: - Review and prioritize open Accounts Receivable (AR) for patient collections - Handle inbound patient calls and conduct outbound collections outreach - Ensure timely and accurate follow-up on delinquent accounts - Collaborate with onshore and offshore teams to drive account resolution within target timelines - Analyze, document, and manage key accounts and escalations - Identify trends or issues and escalate to leadership as needed - Deliver excellent customer service to patients and internal stakeholders - Ensure compliance with all regulatory, payer, and company policies - Process Account Receivable reviews and correction requests within defined turnaround times - Processing patient payments - Support additional tasks and projects as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED - Must be 18 years of age OR older - 1+ years of experience in pharmacy billing and collections - 1+ years of experience in medical billing and / OR collections - 1+ years of experience handling patient billing customer service (via phone, email, etc.) - Proficiency using Microsoft Office (Excel, Outlook, Word) - Ability to read and interpret EOBs (Explanation of Benefits) - Ability to work any full-time shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch break Requirements - Manufacturer Copay Assistance Programs OR Patient Assistance Programs experience - Experience in Home Infusion and / OR Specialty Pharmacy - Knowledge of NDC, ICD-10, HIPAA, and compliance regulations - Understanding of collections practices aligned with FDCPA guidelines - Experience in a call center OR voice-based role - Experience handling patient medical collections, including follow-up and payment resolution Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Strong communication and customer service skills Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements) - The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description To serve as a charge capture and professional coding resource and expert in the physician office setting across various services and specialties. - Review medical record documentation and ensure accurate diagnosis and procedure code assignment to patient records for data retrieval, analysis, and claim processing. - Work with physicians, non-physician practitioners, and other health care professionals to obtain any necessary clarification for accurate diagnosis and procedural coding. - Expertise in assigning accurate CPT®, HCPCS Level II, and ICD-10-CM medical codes and modifiers based on coding and payer guidelines. - Able to work with little supervision and performs all work independently, with high autonomy. - Consistently meets 100% productivity measures and quality requirements. - Maintain coding certification by completing continuing education requirements. - Maintain a solid understanding of anatomy, physiology, and medical terminology as required to accurately code provider services and diagnoses. - Abide by HIPAA regulations, maintaining confidentiality in all areas to protect sensitive health information. - Support the accounts receivable department by answering and addressing coding-related denial questions. - Support the customer service department by answering coding-related patient billing concerns. - Work failsafe reports to capture all possible charges and correct any quality errors discovered in doing so. - Research new service lines for correct coding and documentation requirements. Qualifications - High school diploma or equivalency - Extensive knowledge of ICD-10-CM, CPT, HCPCS II coding and coding guidelines. Requirements - License/certification Requirements: CPC, CCS-P, CCS or CCA - Abstract coding experience in multiple specialties (preferred) - 3-5 years of coding experience (preferred) - 2+ years of abstract coding for physician services; experience working remotely, in a digital environment in multiple EHRs, preferred Work Environment - Home-based coders need a quiet, private, and efficient workspace to work productively. - Employees must be self-disciplined and motivated to stay focused with minimal home-bound interruptions. - Employees in this position must have an ergonomically correct workstation for optimal performance. - The availability of work-from-home option is dependent on the candidate meeting the minimum requirements for HIPAA-compliant workspace and internet speed. ADA Physical Demands - Standing: Rarely - Sitting: Continuously - Walking: Occasionally - Gross Manipulation: Continuously - Keyboard: Continuously Coding Specialist Competencies - General - Customer Service - Professionalism/Integrity/Responsibility - Teamwork/Process Focus - Dependability/Punctuality - Interpersonal Relationships/Communication - Judgment/Decision Making/Problem Solving - Quality/Quantity - Initiative - Safety and Housekeeping - Organizational Skills/Time Management - Quality Management - Cost Consciousness - Motivation - Innovation

Role Description The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team. Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care. Key Responsibilities - Lead Management & Conversion - Respond to all inbound leads within 5 minutes of receipt - Manage inquiries from phone, web forms, referrals, email, and fax channels - Conduct discovery calls to understand patient needs and motivations - Build rapport quickly and guide patients toward scheduling an evaluation - Address common concerns related to cost, timing, insurance, and treatment options - Ensure every interaction ends with a clear next step - Insurance Verification & Financial Guidance - Verify insurance eligibility, benefits, and authorization requirements - Provide accurate financial estimates before the first visit - Explain payment options and financial agreements clearly and professionally - Assist cash-pay patients in understanding the value of care and available programs - Patient Onboarding & Coordination - Schedule evaluations and send onboarding materials - Ensure intake forms and required documentation are completed prior to appointments - Provide appointment reminders and proactive follow-up - Coordinate seamless handoffs to Patient Care Advisors and clinical teams - Maintain clear communication regarding patient goals, insurance status, and special circumstances - CRM & Documentation Management - Create and maintain accurate patient records in CRM and EMR systems - Document patient goals, referral sources, insurance information, and relevant notes - Ensure consistency and accuracy across all systems - Maintain high standards of data integrity and compliance - Personal Injury & Workers’ Compensation Support - Collect and document case information accurately - Coordinate lien agreements and supporting documentation - Work closely with billing and administrative teams on complex cases - Escalate legal or authorization concerns appropriately Qualifications - Fluent English and Spanish communication skills - 2+ years of experience in patient coordination, healthcare intake, customer service, call center, admissions, or sales-focused healthcare roles - Strong phone presence and relationship-building skills - Experience handling sensitive information with professionalism and confidentiality - Excellent organizational and multitasking abilities - Ability to work independently in a remote environment - Strong attention to detail and follow-through Preferred - Experience with CRM (Second Door or similar) and EMR systems (Prompt) - Insurance verification and healthcare benefits experience - Physical therapy, medical practice, healthcare services, or wellness industry experience - Sales, appointment-setting, or lead conversion experience What Makes You Successful - You build trust quickly and naturally. - You are highly responsive and action-oriented. - You communicate with empathy, confidence, and professionalism. - You enjoy helping people navigate complex situations. - You are comfortable discussing insurance, finances, and treatment options. - You combine strong sales instincts with a genuine desire to help others. - You thrive in a fast-paced, mission-driven environment. Reporting Structure - Reports To: Patient Experience Manager - Works Closely With: Patient Care Advisors, Billing Team, Clinical Staff Location - Remote – Mexico Language Requirements - Fluent English (required) - Fluent Spanish (required) Compliance & Professional Standards - Maintain HIPAA compliance and patient confidentiality at all times - Follow company policies, procedures, and documentation standards - Demonstrate professionalism, accountability, and integrity in all patient interactions - Maintain accurate records and ensure compliance with healthcare regulations Schedule - This position operates on one of the following shifts (assigned based on business needs): - Shift 1: 7:00 AM – 4:30 PM Pacific Time (includes a 30-minute unpaid lunch break) - Shift 2: 9:00 AM – 6:30 PM Pacific Time (includes a 30-minute unpaid lunch break) Benefits - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.