Role Description To serve as a charge capture and professional coding resource and expert in the physician office setting across various services and specialties. - Review medical record documentation and ensure accurate diagnosis and procedure code assignment to patient records for data retrieval, analysis, and claim processing. - Work with physicians, non-physician practitioners, and other health care professionals to obtain any necessary clarification for accurate diagnosis and procedural coding. - Expertise in assigning accurate CPT®, HCPCS Level II, and ICD-10-CM medical codes and modifiers based on coding and payer guidelines. - Able to work with little supervision and performs all work independently, with high autonomy. - Consistently meets 100% productivity measures and quality requirements. - Maintain coding certification by completing continuing education requirements. - Maintain a solid understanding of anatomy, physiology, and medical terminology as required to accurately code provider services and diagnoses. - Abide by HIPAA regulations, maintaining confidentiality in all areas to protect sensitive health information. - Support the accounts receivable department by answering and addressing coding-related denial questions. - Support the customer service department by answering coding-related patient billing concerns. - Work failsafe reports to capture all possible charges and correct any quality errors discovered in doing so. - Research new service lines for correct coding and documentation requirements. Qualifications - High school diploma or equivalency - Extensive knowledge of ICD-10-CM, CPT, HCPCS II coding and coding guidelines. Requirements - License/certification Requirements: CPC, CCS-P, CCS or CCA - Abstract coding experience in multiple specialties (preferred) - 3-5 years of coding experience (preferred) - 2+ years of abstract coding for physician services; experience working remotely, in a digital environment in multiple EHRs, preferred Work Environment - Home-based coders need a quiet, private, and efficient workspace to work productively. - Employees must be self-disciplined and motivated to stay focused with minimal home-bound interruptions. - Employees in this position must have an ergonomically correct workstation for optimal performance. - The availability of work-from-home option is dependent on the candidate meeting the minimum requirements for HIPAA-compliant workspace and internet speed. ADA Physical Demands - Standing: Rarely - Sitting: Continuously - Walking: Occasionally - Gross Manipulation: Continuously - Keyboard: Continuously Coding Specialist Competencies - General - Customer Service - Professionalism/Integrity/Responsibility - Teamwork/Process Focus - Dependability/Punctuality - Interpersonal Relationships/Communication - Judgment/Decision Making/Problem Solving - Quality/Quantity - Initiative - Safety and Housekeeping - Organizational Skills/Time Management - Quality Management - Cost Consciousness - Motivation - Innovation

Role Description The New Patient Specialist is responsible for converting inbound leads into scheduled evaluations by delivering an exceptional patient experience from first contact through onboarding. This individual responds quickly to inquiries, conducts discovery conversations, verifies insurance benefits, coordinates documentation, and ensures seamless handoffs to the care team. Success in this role requires empathy, strong communication skills, attention to detail, and the ability to balance a high-volume pipeline with personalized patient care. Key Responsibilities - Lead Management & Conversion - Respond to all inbound leads within 5 minutes of receipt - Manage inquiries from phone, web forms, referrals, email, and fax channels - Conduct discovery calls to understand patient needs and motivations - Build rapport quickly and guide patients toward scheduling an evaluation - Address common concerns related to cost, timing, insurance, and treatment options - Ensure every interaction ends with a clear next step - Insurance Verification & Financial Guidance - Verify insurance eligibility, benefits, and authorization requirements - Provide accurate financial estimates before the first visit - Explain payment options and financial agreements clearly and professionally - Assist cash-pay patients in understanding the value of care and available programs - Patient Onboarding & Coordination - Schedule evaluations and send onboarding materials - Ensure intake forms and required documentation are completed prior to appointments - Provide appointment reminders and proactive follow-up - Coordinate seamless handoffs to Patient Care Advisors and clinical teams - Maintain clear communication regarding patient goals, insurance status, and special circumstances - CRM & Documentation Management - Create and maintain accurate patient records in CRM and EMR systems - Document patient goals, referral sources, insurance information, and relevant notes - Ensure consistency and accuracy across all systems - Maintain high standards of data integrity and compliance - Personal Injury & Workers’ Compensation Support - Collect and document case information accurately - Coordinate lien agreements and supporting documentation - Work closely with billing and administrative teams on complex cases - Escalate legal or authorization concerns appropriately Qualifications - Fluent English and Spanish communication skills - 2+ years of experience in patient coordination, healthcare intake, customer service, call center, admissions, or sales-focused healthcare roles - Strong phone presence and relationship-building skills - Experience handling sensitive information with professionalism and confidentiality - Excellent organizational and multitasking abilities - Ability to work independently in a remote environment - Strong attention to detail and follow-through Preferred - Experience with CRM (Second Door or similar) and EMR systems (Prompt) - Insurance verification and healthcare benefits experience - Physical therapy, medical practice, healthcare services, or wellness industry experience - Sales, appointment-setting, or lead conversion experience What Makes You Successful - You build trust quickly and naturally. - You are highly responsive and action-oriented. - You communicate with empathy, confidence, and professionalism. - You enjoy helping people navigate complex situations. - You are comfortable discussing insurance, finances, and treatment options. - You combine strong sales instincts with a genuine desire to help others. - You thrive in a fast-paced, mission-driven environment. Reporting Structure - Reports To: Patient Experience Manager - Works Closely With: Patient Care Advisors, Billing Team, Clinical Staff Location - Remote – Mexico Language Requirements - Fluent English (required) - Fluent Spanish (required) Compliance & Professional Standards - Maintain HIPAA compliance and patient confidentiality at all times - Follow company policies, procedures, and documentation standards - Demonstrate professionalism, accountability, and integrity in all patient interactions - Maintain accurate records and ensure compliance with healthcare regulations Schedule - This position operates on one of the following shifts (assigned based on business needs): - Shift 1: 7:00 AM – 4:30 PM Pacific Time (includes a 30-minute unpaid lunch break) - Shift 2: 9:00 AM – 6:30 PM Pacific Time (includes a 30-minute unpaid lunch break) Benefits - Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently. - Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you. - Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Role Description We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience. - Provide first-line support to operators and business partners via email, ticketing systems, and chat. - Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations. - Monitor incoming incidents and ensure timely responses according to SLA requirements. - Escalate complex technical issues to Development, QA, or DevOps teams when necessary. - Collect, analyze, and document issue details to facilitate troubleshooting. - Maintain internal knowledge base articles and support documentation. - Assist with game release support and post-launch monitoring. - Participate in incident management and root cause analysis activities. - Collaborate with Product, QA, and Engineering teams to improve service quality. Qualifications - 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. - 1+ years QA experience. - Strong communication skills in English (B2+ level). - Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.). - Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools. - Ability to work in a fast-paced environment and manage multiple priorities. Requirements - Previous experience in iGaming, online casinos, sports betting, or the gaming industry. - Understanding of game mechanics and player behavior. - Experience with SQL and log analysis. - Knowledge of monitoring tools and incident management processes. Benefits - 21 vacation days + 5 extra day-offs annually. - 12 paid sick days. - Fully remote format — work from anywhere you feel productive. - Flexible schedule: start your day anytime between 08:00–12:00 CET. - Fixed budget for health insurance and gym/fitness. - We provide all required work equipment. - Zero bureaucracy and direct communication with founders and C-level. - Minimal meetings, async-friendly workflow. - Startup energy: fast motion, creativity, and tight-knit communication. - Business trips and team meetups several times per year. - Multiple salary payout options (flexible formats). - …And many more perks unlocked after we hit break-even.

Role Description The Medicaid Pending Billing Specialist at POLARIS PHARMACY SERVICES is responsible for managing the billing process for Medicaid pending claims, ensuring timely resolution and rebilling. This role requires a detail-oriented professional who can effectively liaise with various stakeholders to facilitate appeals and provide financial assistance, while maintaining accurate documentation throughout the process. - Manage the pending queue for Medicaid claims, ensuring all claims are processed efficiently and accurately. - Resolve claim issues by identifying discrepancies and implementing solutions to facilitate timely payments. - Rebill Medicaid claims as necessary, ensuring compliance with relevant regulations and guidelines. - Serve as a liaison between POLARIS PHARMACY SERVICES and Medicaid representatives, facilitating communication and resolution of billing issues. - Handle appeals processes, working to overturn denied claims and secure payment. - Provide financial assistance guidance to patients and families, helping them navigate the complexities of Medicaid billing. - Maintain thorough and accurate documentation of all billing activities, ensuring records are up-to-date and accessible for auditing and reporting purposes. Qualifications - Strong knowledge of Medicaid billing procedures and regulations. - Excellent organizational skills with the ability to manage multiple tasks and priorities effectively. - Proficiency in using billing software and Microsoft Office Suite, including Excel and Word. - Strong analytical skills with attention to detail in documentation and claim resolution. - Effective communication skills to liaise with various stakeholders, including patients, insurance companies, and internal departments. - Ability to work independently and collaboratively in a fast-paced environment. - Problem-solving skills with a proactive approach to resolving billing issues and claims efficiently. Requirements - High school diploma or equivalent; an associate or bachelor's degree in healthcare administration, finance, or a related field is preferred. - Minimum of 2 years of experience in medical billing, preferably with Medicaid. - Proven experience in managing pending queues and resolving claims. - Experience in working with financial assistance programs and understanding of appeals processes. Benefits - Medical, Dental, and Vision insurance. - 401 (k) (available for Part Time & Full Time EEs). - Company Paid Life insurance. - Short-term and Long-term disability insurance. - Tuition reimbursement. - Personal Time Off (PTO). - Competitive pay with annual performance reviews and merit-based raises. - Career growth potential. - Annual on-site voluntary Flu Vaccines. - Employee referral bonus program.