Quorum Federal Credit Union

Role Description The Security Operations Manager reports to the Vice President of Cybersecurity and is responsible for day-to-day execution of the credit union’s cybersecurity operations program. This role focuses on operational security monitoring, identity administration support, control execution, vulnerability coordination, incident response support, and audit evidence readiness. What You’ll Be Doing - Manage day-to-day security operations activities, including alert review, escalation coordination, case tracking, and support for managed security services or internal monitoring functions. - Coordinate incident response activities, including triage, tabletop exercise, documentation, evidence preservation, operational security readiness activities, communications support, and remediation follow-up. - Support identity and access management processes, including provisioning governance, privileged access controls, periodic access reviews, and separation-of-duties administration. - Coordinate remediation efforts resulting from internal and external security assessments, penetration tests, audits, and regulatory examinations, including tracking findings through closure and reporting status to the Vice President of Cybersecurity. - Administer and coordinate security tools, dashboards, logging, endpoint controls, cloud security monitoring, and other operational cybersecurity controls. - Support third-party security reviews by collecting documentation, tracking findings, and monitoring remediation commitments. - Assist with policy administration, control validation, testing support, and preparation of evidence for audits, exams, and regulatory reviews. - Prepare operational metrics and reporting for the Vice President of Cybersecurity, including trends, incidents, control performance, and risk indicators. - Partner closely with infrastructure, application, and digital delivery teams while maintaining focus on security control execution and independent issue escalation. Qualifications - Bachelor’s degree in cybersecurity, information systems, computer science, or a related field preferred. - 5 to 8 years of cybersecurity or information security experience, including hands-on operational security work. - Experience supporting security operations, IAM, incident response, vulnerability management, and security tooling. - Experience in a financial institution or other regulated environment preferred. - Familiarity with Microsoft security tools, cloud security controls, endpoint protection, logging and monitoring, and audit support processes. - Relevant certifications preferred, such as Security+, CISSP, GSEC, GIAC, or equivalent depending on experience level. Success Profile - Strong operational discipline and follow-through. - Ability to organize multiple security workstreams and drive remediation. - Detail-oriented approach to evidence, controls, and documentation. - Collaborative style with enough confidence to escalate issues appropriately. Tools & Work Environment - Stable internet connection with speeds high enough for video conferencing and screen sharing. - Smartphone with current iOS/Android OS. - Prolonged periods sitting at a workstation and working on a computer. - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone. Where You Can Work - Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico. - Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship. Compensation & Rewards - Compensation for this role is $130,000 - $170,000 per year with the potential for discretionary incentive compensation based on both company and individual performance. Benefits - Excellent health insurance packages with a Health Reimbursement Account option. - Life, AD&D, Short-Term Disability and Travel Insurance. - 401k plan with company match dollar for dollar up to 6 percent. - Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays. - Monthly stipend for wellness activities and mental health. - Tuition reimbursement. - Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more. - Bonus/commission plan for qualifying roles. - Employee perks (including mortgage discounts!). - PTO purchase and sell-back programs. - Rewards and peer recognition programs. - Trust-based, outcome-oriented remote work environment for most roles. Important Compliance Information - Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status. - Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. - The company reserves the sole right and discretion to make changes to this job description. - Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. - This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Role Description The Vice President of Cybersecurity serves as the senior cybersecurity leader for the credit union and reports directly to the COO. This role leads the enterprise cybersecurity program as a standalone risk function, with responsibility for strategy, governance, cyber risk oversight, regulatory engagement, and executive-level reporting, while remaining separate from daily technology delivery. What You’ll Be Doing: - Develop and lead the enterprise cybersecurity strategy, roadmap, policies, and governance structure in alignment with the credit union’s risk appetite and business objectives. - Oversee information security risk management, including risk assessments, control maturity, issue remediation tracking, and alignment to regulatory expectations. - Establish and oversee an enterprise cybersecurity assessment and assurance program, including periodic internal security assessments, independent third-party assessments, penetration testing, vulnerability assessments, and security maturity reviews. Findings should be prioritized, tracked through remediation, and regularly reported to executive leadership. - Lead security-related regulatory, audit, and board reporting, including updates on cybersecurity posture, incidents, third-party exposure, and emerging threats. - Establish and oversee the credit union’s third-party cybersecurity risk program, including due diligence standards, control reviews, contract security provisions, and ongoing monitoring. - Provide executive oversight for IAM, cloud, and security architecture standards. - Own cybersecurity incident response leadership at the executive level, including escalation management, tabletop exercises, post-incident reporting, and lessons learned. - Lead Business Continuity, Disaster Recovery, and Cyber Resilience planning. - Lead AI and data governance efforts related to cybersecurity, including secure use of AI tools, model oversight coordination, data protection controls, and governance expectations. - Partner with Digital Delivery, Infrastructure, Risk, Compliance, Internal Audit, Legal, and business leaders while maintaining independent cybersecurity oversight. - Supervise the Security Operations Manager and ensure effective day-to-day execution of operational security activities. Qualifications - Bachelor’s degree in cybersecurity, information systems, computer science, business, or a related field; advanced degree preferred. - 10 or more years of progressive cybersecurity experience, including senior leadership responsibility in financial services or another regulated industry. - Demonstrated experience with security strategy, governance, incident response, identity, cloud security, third-party risk, and board/regulatory reporting. - Strong working knowledge of financial services control expectations and frameworks such as FFIEC, GLBA, NIST, and related regulatory guidance. - Proven ability to communicate technical risk in clear business terms to executive leadership and boards. - Relevant certifications preferred, such as CISSP, CISM, CRISC, or equivalent. Requirements - Executive presence and board-ready communication style. - Business-oriented leadership mindset with strong risk judgment. - Ability to balance strategic oversight with practical execution. - Strong collaboration skills with enough independence to provide credible challenge. Benefits - Excellent health insurance packages with a Health Reimbursement Account option. - Life, AD&D, Short-Term Disability and Travel Insurance. - 401k plan with company match dollar for dollar up to 6 percent. - Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays. - Monthly stipend for wellness activities and mental health. - Tuition reimbursement. - Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more. - Bonus/commission plan for qualifying roles. - Employee perks (including mortgage discounts). - PTO purchase and sell-back programs. - Rewards and peer recognition programs. - Trust-based, outcome-oriented remote work environment for most roles.

• Review and underwrite closed loan packages submitted by approved correspondent lenders for compliance with FNMA and internal guidelines. • Validate income, assets, credit and collateral documentation to determine loan eligibility. • Evaluate full closed loan packages for completeness and consistency, including final 1003, title policy, CD, and collateral documents. • Review title and appraisal reports for acceptability and compliance with agency standards. • Identify documentation discrepancies and request appropriate cures from sellers. • Sign off loan conditions and prepare loan for purchase or suspense notification. • Communicate clearly, timely and professionally with correspondent sellers regarding loan decisions, suspense conditions, and documentation needs. • Collaborate with secondary market, closing, and post-purchase teams to ensure smooth loan flow and timely purchase. • Provide guidance to correspondents on investor guidelines and underwriting best practices when appropriate. • Maintain up-to-date knowledge of agency and investor guidelines, credit policy updates, and regulatory changes. • Assist in identifying patterns in loan defects or seller errors and recommend training or process improvements. • Uphold compliance with fair lending, privacy, and anti-fraud regulations. • Supports and fulfills Management requests related to audit preparation, sale preparation, HMDA reporting and more. • Actively works with management and staff seeking process improvements to automate and/or streamline operations and maintain adequate controls. • Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, partners and vendors. • Keeps abreast of industry developments including but not limited to changes in regulations and technology. • Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. • Performs additional duties as required.

Role Description The Treasurer, Treasury Technology role has a significant focus as the technology and automation, owns treasury strategy, liquidity management, and financial risk management while designing, building, and governing automation across treasury, planning, cash forecasting, reconciliation, and reporting. This role balances traditional treasury stewardship and financial strategy with process transformation, data and analytics, and technology leadership to improve cash visibility, forecasting accuracy, internal controls, and operating efficiency. What You’ll Be Doing - Strategic Financial Reporting and Treasury Leadership: Develop and deliver meaningful, insightful financial and treasury reporting that supports strategic decision-making. Advise the Chief Financial Officer on liquidity, investments, and risk while helping optimize balance sheet positioning and capital allocation. - Technology and Automation Strategy and Delivery: Define and execute a treasury technology and automation roadmap, including workflow automation, forecasting tools, reporting enhancements, and process redesign aligned to strategic objectives and value creation. Lead vendor selection, proof of concept design, implementation, and scaling of automation technologies and treasury systems. - Financial Planning, Forecasting, and Analytics: Lead financial planning and analysis activities, including annual budgeting, rolling forecasts, scenario planning, and performance analysis. Design or oversee data models and analytics that improve cash forecasting, same-day cash visibility, and financial decision support. - Asset-Liability Management (ALM): Oversee ALM activities using Net Economic Value (NEV) and Net Interest Income (NII) modeling tools to assess interest rate risk and liquidity exposure. Serve as a key member of the ALCO, facilitating meetings, performing scenario analyses, and preparing regular reports. - Artificial Intelligence, Model, and Process Governance: Establish governance for automated and analytics-driven solutions, including validation, explainability, audit trails, risk alignment, approval workflows, access controls, monitoring, and incident response procedures to support safe and compliant use. - Investment Portfolio Management and Liquidity: Manage the institution’s investment portfolio, including transaction execution, monitoring, and strategy development. Analyze investment opportunities, provide buy/sell recommendations, and oversee both daily and long-term liquidity and cash management activities. - Payments, Reconciliation, and Control Enhancement: Improve and automate processes related to reconciliation, exception handling, and financial controls to reduce manual touchpoints, strengthen auditability, and accelerate issue resolution while supporting fraud and anomaly detection capabilities. - Financial Analysis, Compliance, and Accounting Support: Conduct financial analyses to support accounting practices and assess business performance. Partner with the Controller to ensure compliance with GAAP, maintain audit readiness, uphold a strong internal control framework, and support regulatory reporting accuracy. - Cross-Functional Project Leadership and Change Management: Lead cross-functional initiatives and change management efforts aimed at improving financial systems, treasury operations, and automation capabilities. Serve as a bridge between finance, information technology, vendors, and business units to deliver secure, auditable solutions aligned with business objectives. - Team Leadership and Development: Manage, coach, and develop team members to build leadership capabilities, data literacy, and proficiency with new tools and workflows. Handle performance management, succession planning, and support strong collaboration and documentation practices. - Policy, Procedure, and Risk Governance: Maintain and update Finance department policies, procedures, and governance documentation to reflect current practices, technology changes, and regulatory expectations. Support broader risk governance activities, including issue management, risk assessments, and enterprise risk management coordination. - Professional Communication, Industry Awareness, and Compliance: Communicate effectively with internal stakeholders, external partners, executive management, and the Board. Stay current with industry, regulatory, and technology developments, and ensure compliance with internal policies, company procedures, and applicable banking or credit union regulations. - Other Duties: Perform additional responsibilities as needed to support department and organizational goals. Qualifications - Bachelor’s degree in Finance, Accounting, Computer Science, Data Science, or a related field. A Master’s degree or post-graduate degree is preferred. - A minimum of 7 years of experience in treasury, corporate finance, banking operations, or a related finance role with increasing levels of responsibility. Credit union or banking experience is strongly preferred. - Demonstrated experience implementing automation, workflow orchestration, process redesign, or related technology solutions within finance, treasury, data, or analytics environments. - Strong knowledge of treasury management, liquidity, financial planning and analysis, accounting standards, internal controls, and regulatory expectations. - Technical fluency with data, reporting, or systems integration concepts; experience with treasury platforms, forecasting tools, APIs, SQL, Python, or similar capabilities is a plus. - Experience with model governance, compliance, internal audit, or risk management practices, including validation, monitoring, and documentation for financial models or automated processes. - Excellent problem-solving, organizational, analytical, verbal, and written communication skills, including the ability to explain technical concepts to non-technical stakeholders and executive leadership. - Results driven, service oriented, self-motivated, and able to work independently in a distributed team environment while managing multiple priorities and projects. - Trustworthy with the ability to maintain the highest level of integrity and sound judgment. - Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Experience with NetSuite, Workday Adaptive Planning, treasury management systems, or related financial platforms is a plus. Requirements - Stable internet connection with speeds high enough for video conferencing and screen sharing. - Smartphone with current iOS/Android OS. - Prolonged periods sitting at a workstation and working on a computer. - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone. Benefits - Excellent health insurance packages with a Health Reimbursement Account option. - Life, AD&D, Short-Term Disability and Travel Insurance. - 401k plan with company match dollar for dollar up to 6 percent. - Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays. - Monthly stipend for wellness activities and mental health. - Tuition reimbursement. - Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more. - Bonus/commission plan for qualifying roles. - Employee perks (including mortgage discounts!). - PTO purchase and sell-back programs. - Rewards and peer recognition programs. - Trust-based, outcome-oriented remote work environment for most roles.

• Supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. • Responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. • Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. • Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. • Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. • Strives to provide first contact resolution when within Credit Union policy. • Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. • Educate new and existing members on loan and deposit products and other services. • Authorizes service fee refunds and waivers within established guidelines for this position. • Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. • Participates in new product testing and other organization/departmental projects as assigned. • Provides input to management on workflow issues, patterns, and improvements. • Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. • Keeps abreast of industry developments including, but not limited to changes in regulations and technology.

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. • The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. • This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. • The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. • They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. • They support plans for electronic funds processes and member servicing. • They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. • They lead or support process reviews and testing and help translate findings into production changes. • They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

• Facilitate the development and consolidation of forecasts and long-range financial plans. • Analyze variances and provide clear, actionable recommendations to business leaders. • Partner with department leaders to evaluate assumptions and improve financial predictability. • Develop dashboards, models, and reporting tools to support decision-making. • Leverage advanced analytics, financial technologies, and emerging AI tools to enhance forecasting, automate reporting, and improve decision-making. • Identify opportunities to integrate automation, machine learning models, or data visualization tools to drive efficiency and deeper financial insights. • Support balance sheet strategy, including liquidity planning, cash management, and investment portfolio. • Assist in interest rate risk modeling and financial scenario analysis. • Provide recurring and ad hoc analysis to guide financial performance and capital allocation. • Facilitate enterprise risk management (ERM) program and semi-annual risk assessments. • Collaborate with business units to identify, assess, and mitigate financial and operational risks. • Enhance risk reporting frameworks and ensure alignment with organizational objectives. • Evaluate and support business investments through ROI modeling, cost-benefit analysis, and ongoing performance tracking, while delivering product-level profitability insights to inform pricing, growth, and strategic decision-making. • Perform general ledger analysis, reconciliation, and ensure integrity of financial data. • Maintain and update financial policies, procedures, and internal controls. • Ensure compliance with GAAP, regulatory requirements, and internal standards. • Partner with leaders across the organization to deliver financial insights and recommendations. • Communicate complex financial concepts clearly to non-financial stakeholders. • Promote a collaborative, service-oriented work environment. • Stay informed of industry trends, regulatory changes, and emerging technologies. • Identify opportunities to improve processes, reporting capabilities, and financial performance.

Role Description As a Senior Integration Engineer, you will design, build, and support APIs and integration workflows that connect internal applications, vendor platforms, digital banking solutions, and lending systems. This role is a hands-on senior individual contributor position focused on delivering secure, scalable and maintainable system integrations in a regulated financial services environment. What You’ll Be Doing - Design, develop, and support APIs and system integrations across internal applications and third-party vendor platforms. - Build and maintain backend services and integration workflows using .NET/C# and Microsoft technologies. - Develop and support RESTful APIs following best practices for scalability, security, and maintainability. - Orchestrate multi-system workflows using FlowGear or similar integration platforms. - Partner with business, product, and technical teams to translate requirements into practical integration solutions. - Troubleshoot and resolve integration issues across applications, data flows, and vendors. - Contribute to documentation, testing, observability, and integration standards. - Support onboarding and integration of new third-party platforms and services. - Collaborate within an Agile delivery model and contribute to continuous improvement initiatives. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience. - 5+ years of software engineering experience with a strong focus on integrations and API development. - Strong hands-on experience with .NET / C#. - Experience designing and supporting REST APIs and system-to-system integrations. - Experience with an integration middleware or iPaaS platform (FlowGear, MuleSoft, Boomi, Azure Logic Apps, or similar). - Working knowledge of Azure services supporting application and integration workloads. - Understanding of integration security concepts including OAuth, TLS/SSL, and secure data exchange. - Strong troubleshooting, communication, and collaboration skills. - Preferred experience in banking, credit union, digital banking, or lending environments. - Familiarity with Jack Henry Symitar or similar core banking systems is a plus. Requirements - Stable internet connection with speeds high enough for video conferencing and screen sharing. - Smartphone with current iOS/Android OS. - Prolonged periods sitting at a workstation and working on a computer. - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone. Compensation & Rewards - Compensation for this role is $110,400 - $135,400 per year with the potential for discretionary incentive compensation based on both company and individual performance. Benefits - Excellent health insurance packages with a Health Reimbursement Account option. - Life, AD&D, Short-Term Disability and Travel Insurance. - 401k plan with company match dollar for dollar up to 6 percent* - Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays. - Monthly stipend for wellness activities and mental health* - Tuition reimbursement. - Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more. - Bonus/commission plan for qualifying roles. - Employee perks (including mortgage discounts!). - PTO purchase and sell-back programs. - Rewards and peer recognition programs. - Trust-based, outcome-oriented remote work environment for most roles. Important Compliance Information - Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status. - Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. - The company reserves the sole right and discretion to make changes to this job description. - Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. - This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

Who is Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. Job Description Summary The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. *Please note that this is a temporary role with an expected duration of 3–4 months. Key Job Responsibilities and Accountabilities   - Maintains service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. - Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. - Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. - Educate new and existing members on loan and deposit products and other services. - Authorizes service fee refunds and waivers within established guidelines for this position. - Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. - Participates in new product testing and other organization/departmental projects as assigned. - Provides input to management on workflow issues, patterns, and improvements. - Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. - Keeps abreast of industry developments including, but not limited to changes in regulations and technology. - Performs additional duties as required.   Job Requirements, Competencies, and Skills   The Member Service Representative works remotely, under minimal supervision exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. - High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. - Minimum of one year experience in financial services industry, in a call center. - Must maintain required scores on Call Monitoring. - Excellent problem-solving, organizational, analytical, verbal, and written communication skills. - Strong decision making and time management skills with the ability to manage multiple projects/duties. - Trustworthy with the ability to maintain highest level of integrity and trust. - Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries - Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.   Environmental / Physical / Mental Requirements   - Stable internet connection with speeds high enough for video conferencing and screen sharing  - Smartphone with current iOS/Android OS   - Prolonged periods sitting at a workstation and working on a computer  - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone   Compliance/legal requirements - Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  - Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. - Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. - This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship. **PLEASE NOTE** We are not able to consider candidates for this role who reside in Montana, Nebraska, Rhode Island, or Puerto Rico Hourly Wage: $21.00 Quorum's opportunities are based in the US and US work authorization is required. We are not able to support current or future sponsorship.

Why You’ll Love Working at Quorum At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.    How You’ll Make an Impact The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union. What You’ll Be Doing   Key Responsibilities and Accountabilities - Maintain service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence. - Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy. - Ensures adherence to company policies and procedures and Banking/Credit Union Regulations. - Educate new and existing members on loan and deposit products and other services. - Authorizes service fee refunds and waivers within established guidelines for this position. - Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues. - Participates in new product testing and other organization/departmental projects as assigned. - Provides input to management on workflow issues, patterns, and improvements. - Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors. - Keeps abreast of industry developments including but not limited to changes in regulations and technology. - Performs additional duties as required. What You Bring to the Team  - The Member Service Representative works remotely, under minimal supervision, exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional. - High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree. - Minimum of one year experience in financial services industry, in a call center. - Must maintain required scores on Call Monitoring. - Excellent problem-solving, organizational, analytical, verbal, and written communication skills. - Strong decision making and time management skills with the ability to manage multiple projects/duties. - Trustworthy with the ability to maintain highest level of integrity and trust. - Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries - Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction. Tools & Work Environment  - Stable internet connection with speeds high enough for video conferencing and screen sharing    - Smartphone with current iOS/Android OS     - Prolonged periods sitting at a workstation and working on a computer    - Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone    Where You Can Work   Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.  Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.   Compensation & Rewards    Compensation for this role is $21/hour with the potential for discretionary incentive compensation based on both company and individual performance.  Benefits That Support You    - Excellent health insurance packages with a Health Reimbursement Account option - Life, AD&D, Short-Term Disability and Travel Insurance - 401k plan with company match dollar for dollar up to 6 percent* - Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays - Monthly stipend for wellness activities and mental health* - Tuition reimbursement - Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more - Bonus/commission plan for qualifying roles - Employee perks (including mortgage discounts!) - PTO purchase and sell-back programs - Rewards and peer recognition programs - Trust-based, out-come oriented remote work environment for most roles  *After 6 months of service   Important Compliance Information   - Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.   - Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.  - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.  - This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.  - Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.  - This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.