• Manage the end-to-end contract lifecycle, including pre-award, award, modifications, execution, compliance, and closeout • Review, interpret, and advise leadership on prime contracts, subcontracts, contract modifications, NDAs and Teaming Agreements • Serve as the lead and point of contact for all C. Mack Solutions contractual matters, both internally and externally • Develop and maintain working relationships with our government Contracting Officers (COs), Contracting Officer Representatives (CORs), and our teaming partners to facilitate collaborative solutions and contracting opportunities • Own our GSA and other contract vehicle management, audits, and associated reporting requirements • Support the management of Joint Venture (JV) and Contract Teaming Agreement (CTA) structures, including compliance, invoicing relationships, and reporting • Ensure company compliance with federal acquisition regulations (FAR), DFARS, and small business regulations • Review and provide guidance on Requests for Proposals (RFPs) and Statements of Work (SOWs), and general support for capture and proposal teams • Support program and finance teams with contract setup, funding tracking, deliverables, and reporting requirements • Monitor contract performance to ensure our teams exceed requirements and deliver on schedule • Identify and mitigate contractual and organizational risks through proactive review and analysis of terms and conditions • Maintain organized and compliant contract files in accordance with company and government standards

• Set and drive annual objectives, priorities, and success metrics for high-profile relationships and related media efforts, aligning fundraising and engagement outcomes with organizational strategy. • Lead identification, recruitment, stewardship and strategic deployment of U.S. specific Goodwill Ambassadors (GWAs) and High-Profile Supporters (HPSs), including due diligence, risk assessment and content alignment. • Manage select U.S. GWA and HPS relationships as required, including leading missions and outputs. • Develop and execute tailored communications strategies for key campaigns, partnerships, events and GWA activities, ensuring alignment with organizational priorities and brand messaging. • Lead proactive and reactive media engagement, including setting media approach and messaging direction, handling press inquiries and cultivating strong relationships with U.S. media and PR contacts. • Manage high-profile announcements, such as new GWA appointments or strategic advocacy moments, ensuring timely coordination and internal approvals. • Strategize and oversee the placement of long-lead and feature stories to elevate visibility of GWAs, campaigns and priority issues in the U.S. • Provide primary crisis communications support and risk mitigation guidance for GWA-related activities, missions and reputational matters. • Ensure strategic oversight of the production and timely delivery of high-quality media assets and PR materials in collaboration with internal teams and external partners. • Oversee monitoring, evaluation and impact reporting of GWA media activities, ensuring alignment with KPIs and strategic objectives. • Serve as USA for UNHCR’s primary liaison and subject matter lead to UNHCR’s global Goodwill Ambassador Programme; collaborate with UNHCR global and U.S. focal points to ensure consistent application of GWA guidelines and best practices. • Lead cross-functional planning and execution across External Relations, Development, and Executive teams to deliver integrated, high-impact initiatives within the high-profile engagement portfolio. • Other duties as assigned.

• Listing Creation & Optimization: Write and optimize titles, bullet points, descriptions, and backend keywords • Ensure strategic keyword placement and benefit-driven copy • Optimize listings for conversion across multiple marketplaces • Design & Content Coordination: Create image briefs, packaging briefs, and main image briefs for designers • Coordinate A+ Content creation (briefing, revisions, approvals) • Manage revision cycles between design output and internal feedback • Support hero image split test coordination • Quality Control & Backend Management: Perform final QC checks before publish (ASIN, SKU, FNSKU, pricing, images, A+ content) • Handle backend settings in Seller Central: Tax codes, Battery flags, Browse nodes, Variation setup, Miscellaneous backend fields • Project & Asset Management: Organize product assets in Google Drive • Track listing subtasks in ClickUp • Follow up on outstanding tasks to ensure on-time launches • Coordinate listing localization for EU marketplaces (translations + keyword research)

• Oversee a portfolio of centers that generate $15mm - $40mm in annual revenue. • Constantly iterate and re-engineer our existing processes. With our rapid growth we need individuals who can continuously evolve our processes and systems to meet larger needs. • Monitor and assess adherence to quality policies, ensuring facilities maintain compliance with relevant regulations and industry standards. • Analyze performance metrics, KPIs, and nonconformance events to identify areas for center level or corporate level improvement. As an end to end problem solver, you will take issues diagnosis to solution. • Prepare centers for audits and assist the Center Leadership Team (CLT) and corporate departments in audit preparation, inspection and audit response actions representing company to regulatory agencies and inspectors. • Guide and advise on employee-related issues, promoting fairness, and adherence to HR policies while cultivating center leadership through strategic development initiatives. • Ensure facility maintenance meets the highest safety, compliance, and cleanliness standards in partnership with corporate facilities. • Assist with recruitment, training, developing management talent through regular meetings, goal check-ins, development plans and on-site visits and assessments. • Perform other job-related duties as assigned.