Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals an
Manager, Care Operations
Location
United States
Posted
4 days ago
Salary
$80K - $125K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager, Care Operations
Angi
Role Description Angi’s Care Operations team coordinates the staffing strategy for phone agents across multiple lines of business. In this role, you’ll be deeply involved with our phone staffing strategy for Pro Care teams focusing on frontline support, onboarding assistance, and pro retention. The key mission for our phone reps is to help pros who work with Angi or want to work with Angi get the most out of the partnership. Join us in reshaping how Angi engages with pros as the Manager of Care Operations! In this role, you’ll work alongside the Care Operations team to optimize our global workforce management team and drive strategic improvements to the tools we use every day. As part of this team, you’ll become an expert in deploying innovative technology and tools (including AI, which is rapidly evolving/disrupting the customer service industry), learn how to harness data to make informed business decisions, and enhance our strategy playbook to scale improvements in how we connect and interact with pros. Day-to-day, you’ll: - Devise strategy for our workforce team, manage priority projects, and collaborate cross-functionally to drive measurable results in critical areas of our business. - Help manage key relationships with workforce partners and provide guidance to influence the roadmap. Qualifications - A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability. - 2–4 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results. - Excellent analytical skills and solid understanding of operations, including process optimization and project management. - A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency. - Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions. - Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats. - Experience leading or contributing to conversations with external business partners, clients, or prospects. - A collaborative approach, with the ability to work cross-functionally and influence decision-making within our team. - Excellent written and verbal communication skills with the ability to concisely present information to audiences ranging from front-line contact center representatives to team leads. - Comfort using AI tools to work more efficiently—drafting, summarizing, analyzing data, and streamlining repetitive tasks—and a curiosity about how emerging technology can improve operations. Requirements - Coordinate workforce management for pro phone teams, working closely with vendor site leadership and Angi internal management. - Lead a small team who will support you with pro forecasting, reporting, and vendor communication. - Develop and disseminate monthly staffing forecasts derived from Finance projections and volume trends. - Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs. - Serve as escalation point to resolve production challenges that could impair the business ability to achieve KPI targets. - Proactively identify challenges and support projects to address recurring production bottlenecks and roadblocks. - Enhance our reporting capabilities, working with the Data & Analytics team to build reports, coordinate analyses, and leverage insights to hold external vendors accountable and inform strategic business decisions. Benefits - The salary band for this position ranges from $80,000-$125,000, commensurate with experience and performance. - This position will be eligible for a competitive year-end performance bonus & equity package. - Full medical, dental, vision package to fit your needs. - Flexible vacation policy; work hard and take time when you need it. - Pet discount plans & retirement plan with company match (401K). - The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world. Company Description For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.
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Senior Clinical Project Manager – Ophthalmology
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• Take accountability for proactively driving project performance toward contracted deliverables while meeting customer needs and maintaining operational excellence. • Take ownership of the customer relationship while drawing on the Company’s pool of experts. • Drive communication and collaboration with the client and project team across a matrixed, multi-cultural environment. • Lead the development of the project strategy and ensure prioritization with the project team and key stakeholders in the creation of clear, data driven strategies and proactive management of project scope, timelines, quality, and budget. • In collaboration with relevant departments, prepare and deliver presentations for new business as required. • Lead the identification of project, financial and quality risk leveraging end to end risk management practices and quality by design principles. • Appropriately utilize data sources, dashboards, and risk management strategies to drive innovation and proactive problem solving with the project and client teams. • Lead the adherence to project governance and issue escalation pathways, ensuring that project plans are in place to address identified risk while adhering to professional standards, SOPs, client, and regulatory requirements. • Partner with project team members and key stakeholders to oversee and manage project budgets, resources, and scope. • Ensure adherence to established budget and financial milestones. • Accountable for accurately forecasting project revenue and managing project costs in adherence to the budget. • Leading the timely management of changes to scope and the change order process. • Ensures project team awareness and tracking of KPIs for any client specific metrics. • Provide inspiring leadership and play a key role in the creation of high performing project teams. • Facilitating communication and teamwork while driving delivery, ensuring that team members understand contracted scope, timelines, and budget. • Ensures that resource projections are accurate and visible to resourcing teams, proactively escalating resource constraints and challenges. • Develops and mentors team members in multiple areas of expertise and provides feedback as needed to respective line managers. All other duties as needed or assigned.


