Granted is the consumer-first, AI-native product that fights medical bills and helps people navigate health benefits. The U.S. healthcare system is confusing by design. Insurance coverage is opaque, benefits are hard to understand, and medical bills are often wrong. Nearly 40% of bills contain errors or are incorrectly denied, yet most people don’t have the time, expertise, or energy to challenge them or even know where to start. Insurers and providers rely on that confusion. Granted exists to change the balance of power. We use AI to turn healthcare advocacy into a product that works continuously in the background. By connecting directly to a user’s healthcare data, we help people understand their benefits, choose the right care, and fight incorrect bills and claim denials when they occur. Instead of endless phone calls and handoffs, users get clear guidance, fast answers, and an advocate that actually takes action. We go direct to consumers with an affordable product and a free tier accessible to anyone. Granted works for you, not your employer, insurance company, or healthcare providers. We support individuals and families across their entire healthcare journey, no matter their insurer, job changes, or life stage. We’re currently in stealth with strong early user satisfaction and are focused on scaling responsibly. Our goal is simple: help people save time and money, reduce stress, and feel confident navigating a system that too often works against them.
Platform Engineering Manager
Location
New York
Posted
4 days ago
Salary
$208K - $226K / year
Seniority
Senior
Job Description
Platform Engineering Manager
Granted
💡 MissionThe US healthcare system is complex, error-prone, and financially draining. Medical bills and insurance coverage shouldn't be this hard to navigate. At Granted, we're building the one solution every American can turn to for help. Thanks to AI and new regulations, Granted can fight claim denials, correct billing errors, negotiate bills, and make coverage easier to understand—saving people time, money, and energy. Our goal is simple: to be the platform that empowers all Americans to take charge of their healthcare. 🩺 About UsFounded by a former Oscar Health leader, we’re a seed-stage company with $17M in funding. We’re lucky to be backed by the founders and investors at Hugging Face, Rocket Money, Oscar Health, CaseText, Forerunner Ventures, RRE Ventures, and more. We are well-funded for the next few years. 🔎 About the RoleWe’re looking for a Platforming Engineering Manager to lead the team that builds the universal conduit between Granted and the healthcare ecosystem — insurer portals, provider EHRs, HSA/FSA platforms, banks, and the broader web. Your team also owns the platform and infrastructure layer: CI/CD, cloud infrastructure, observability, security compliance, and developer experience. This is a player-coach role. You’ll spend your first three months contributing as an IC — shipping code, learning the systems, earning context — then settle into an ongoing split of management and hands-on engineering. We want someone who can set technical direction across backend integrations and platform infrastructure, and who builds teams that ship reliably without you as the bottleneck. 🛠What You’ll Do - Own execution end-to-end — sprint planning, retros, delivery tracking, and a clear narrative of what the team committed to, delivered, and learned - Set direction across two domains: AI-driven data integrations with external systems, and the platform/infrastructure layer that keeps Granted fast, secure, and reliable - Drive prioritization — translate business needs into an engineering roadmap, protect the team’s focus, and make trade-off calls with stakeholders - Build the team’s capacity — structured growth conversations, stretch assignments, and delegation that lets the pod run well when you’re not in the room - Surface problems before they’re discovered — maintain a living tracker of commitments tied to business goals; flag risks with a recommendation, not just an alert - Ship code — stay close to the work across backend systems, orchestration layers, and infrastructure, contributing where you’re most needed 🧰 You’ll Bring Must-haves - 6+ years of backend or platform engineering experience, with depth in distributed systems, data pipelines, or cloud infrastructure - 2+ years of technical leadership experience (engineering management strongly preferred; tech lead considered for exceptional candidates) - Startup veteran — you’ve worked at a Series B or earlier company; zero-to-one experience is a strong plus - Business-informed prioritization instincts — you connect engineering decisions to company strategy, not just technical elegance - Willingness to contribute as an IC during onboarding Nice-to-haves - Experience building integrations with complex systems - Background in infrastructure or platform engineering: CI/CD, observability, security/compliance (HIPAA, SOC2) - Experience with AI/LLM-powered automation in production - Background in healthcare, fintech, or other regulated industries ✨ You’ll Thrive Here If: - You prioritize ruthlessly — you know what matters to the business, align your team accordingly, and say no to low-leverage work - You lead proactively — risks get surfaced with a recommendation before anyone has to ask - You build through people — your measure of success is a team that maintains quality and velocity without you as the bottleneck - You span the stack — you’re comfortable setting direction across backend services, data pipelines, and infrastructure, even where your depth varies - You’re reflective about leadership — you’re building a leadership identity, not just running sprints - You’re mission-driven — you want your work to have real impact on people’s lives 📢 You don’t need to check every single box—if you're passionate, driven, and excited about the impact AI can make on the healthcare system, we'd love to hear from you! 🦸 Working with usGranted is headquartered in New York, with our office in Chelsea. Our team is split between in-office and remote across the US: Engineering and CX are remote-first, while other teams work hybrid from our NYC office (in-office Monday–Thursday, Fridays from home). We're intentional about when we're together and flexible where it enables deep, high-quality work. More than anything, we're here because we care deeply about the problem we're solving and the standard we hold ourselves to. Healthcare is broken, and fixing it requires people who want ownership, impact, and the chance to do the most meaningful work of their careers.
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