Role Description Junte-se ao time de Serviços Financeiros do maior varejista do Brasil! Se você é proativo(a), adora um desafio, tem vontade de crescer profissionalmente e se sente motivado(a) a ser reconhecido(a) pelos seus resultados, essa vaga é para você! Estamos em busca de talentos comprometidos em gerar resultados excepcionais e que tenham prazer em se relacionar com pessoas. Aqui, valorizamos quem tem brilho nos olhos por encantar nossos clientes, garantir que fizemos o melhor em cada contato, sendo resolutivos e humanos. Buscamos gerar a melhor experiência sempre! - Realizar atendimento via voz aos clientes, de forma humanizada e empática, com foco em resoluções personalizadas para atender suas necessidades; - Ofertar de forma dinâmica, nossos produtos e serviços financeiros com objetivo de fidelizar e garantir o melhor para o cliente; - Alcançar e superar objetivos de vendas, com a possibilidade de conquistar premiações de acordo com seu desempenho; - Acolher, resolver dúvidas e atender solicitações com excelência, assegurando a satisfação completa de cada cliente. Qualifications - Ensino Médio Completo; - Experiência com vendas será um diferencial; - Disponibilidade para trabalhar em escala 6x1 (Segunda à Sábado); - Jornada: 06h20 diárias; - Internet com velocidade mínima de 100 Mbps e conexão via cabo de rede para uso no desktop. Requirements - Comunicação clara e objetiva; - Técnicas de atendimento ao cliente; - Escuta ativa e análise de necessidades do cliente; - Gestão do tempo e priorização de demandas; - Pro-atividade e vontade de fazer a diferença; - Capacidade de trabalhar em equipe e buscar soluções criativas para encantar os clientes; - Ser uma pessoa apaixonada por desafios e com foco em resultados. Benefits - Salário + benefícios: VR, Assistência Médica/Odontológica, entre outros; - Campanhas de incentivo; - Equipamento - Desktop (computador de mesa); - Pausas flexíveis; - PLR Semestral (Participação nos Lucros e Resultados); - Ajuda de custo para internet; - Programa estruturado de desenvolvimento e plano de carreira; - Ambiente inclusivo e respeitoso.

• Manage assigned patient A/R accounts, including follow-up on outstanding self-pay balances. • Conduct inbound and outbound calls to patients regarding balances, statements, payment options, and account resolution. • Collect payments via approved payment methods and accurately post transactions in the PM system. • Set up, maintain, and monitor compliant payment plans according to organizational policy. • Process and follow up on patient refunds as needed. • Perform follow-up on clinic requests related to patient balances, billing questions, or account corrections. • Review patient accounts in the PM system to ensure accuracy of charges, payments, adjustments, and insurance processing. • Read and interpret EOBs to explain insurance determinations, denials, patient responsibility, and payor adjustments. • Identify billing discrepancies and escalate issues appropriately for resolution. • Provide clear, empathetic, and professional communication to patients regarding sensitive financial matters. • Educate patients on billing statements, insurance processing timelines, and financial responsibility. • Handle escalated or complex patient inquiries related to balance or insurance explanations. • Maintain detailed and accurate account notes documenting all patient interactions and actions taken. • Ensure all collection activities comply with federal and state regulations (including FDCPA where applicable), organizational policies, and Financial Assistance Program (FAP) guidelines. • Follow call handling, scripting, and documentation standards to ensure consistency and quality. • Protect patient confidentiality and adhere to HIPAA requirements at all times. • Meet or exceed individual performance goals related to call volume, collections, payment plans, and account resolution. • Participate in quality reviews, coaching, and ongoing training. • Collaborate with team members and supervisors to support workflow efficiency and service level goals.

Provide exceptional service through various communication channels, listen to members' needs, educate them on financial solutions, and resolve concerns with empathy and professionalism to enhance their financial well-being.

Title: RN, Endocrinology Location: Hybrid Dover-NH Part time job requisition id RQ4059412 Job Description: Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites. Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, offers Endocrinology and Diabetes Care at our state-of-the-art facility at 10 Members Way in Dover, NH. This practice provides care for patients with endocrine conditions, including diabetes, thyroid disorders, and a broad spectrum of other hormonal disorders. Our expert team of clinical and administrative professionals focus on specialized diagnostics and treatment, including advanced patient education programs to assist individuals looking to improve their health and enjoy a better quality of life. We are seeking a 32-hour Triage RN to join our Endocrinology team! The practice is open Monday through Friday from 8:00am to 6:00pm, and schedules are staggered accordingly based on practice needs. While there is some flexibility, we are ideally looking for this nurse to work four, 8-hour shifts. In this position, patient care is delivered predominantly over the phone, with limited face‑to‑face interaction. Nurses will independently assess patient symptoms, medication questions, and chronic disease concerns related to endocrinology—such as diabetes, thyroid disorders, and other hormonal conditions—using established triage protocols to guide clinical decision‑making. This position will be onsite for the first 6 months, and upon completion of an orientation and training period, there is an opportunity to transition to a hybrid schedule with the potential to work up to one day remotely each week. While this role is primarily phone-based, there will be occasional in-person nurse visits as needed. We do our best to keep all employees in their assigned practices and locations; however, you may also be asked to float to other departments in the WHP system when appropriate and needed during times of staffing shortages/other extenuating circumstances for cross-coverage purposes and to ensure adequate coverage and support. Responsible for patient care and support within our hospital's outpatient setting through providing compassionate care, assisting in procedures, and collaborating effectively in a dynamic ambulatory care environment. Does this position require Patient Care? Yes Essential Functions -Deliver direct patient care and support in our ambulatory care unit, ensuring high nursing standards. -Conduct patient assessments, devise care plans, and assist in outpatient procedures with a focus on patient comfort and safety. -Educate patients and families on treatment plans, medications, and post-procedure care. -Collaborate closely with healthcare professionals to coordinate comprehensive patient care. -Administer medications, perform IV therapy, and maintain accurate patient records in compliance with regulations. -Uphold infection control protocols and maintain a safe environment for patients and staff. Qualifications Education Associate's Degree Nursing required Bachelor's Degree Nursing preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Registered Nurse [RN - State License] required Basic Life Support [BLS Certification] preferred Experience Clinical nursing experience 0-1 year required Ambulatory care or outpatient experience 1-2 years preferred Knowledge, Skills and Abilities - Proficient knowledge of nursing principles, practices, and procedures. - Strong communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic healthcare environment. - Demonstrated commitment to continuing education and professional development. - Familiarity with electronic medical records (EMRs) and healthcare technologies. Additional Job Details (if applicable) The ideal candidate has at least 1 year of nurse triage experience, proficiency using the Epic EHR, and clinical experience in an endocrinology setting; however, we are open to nurses from other clinical backgrounds who are interested in transitioning into a triage-focused, phone‑based role. Remote Type Hybrid Work Location 10 Members Way Scheduled Weekly Hours 32 Employee Type Regular Work Shift Day (United States of America) Pay Range $36.87 - $50.76/Hourly Grade MGRNNONMETRO2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.