• Provide individual tele-therapy to patients requesting regular sessions using FamilyWell’s virtual platform. • Conduct one-on-one psychological intakes for referred FamilyWell program patients, gathering comprehensive assessments to inform treatment planning. • Document patient progress comprehensively, sharing treatment recommendations with medical providers, psychiatric consultants, and other treating professionals as needed. • Facilitate treatment plan modifications for patients needing more intensive or specialized mental health care, ensuring timely and appropriate interventions. • Develop and deliver Care Plans post-session, offering patients actionable insights and follow-up steps.

• Provide individual tele-therapy to patients requesting regular sessions using FamilyWell’s virtual platform. • Conduct one-on-one psychological intakes for referred FamilyWell program patients, gathering comprehensive assessments to inform treatment planning. • Document patient progress comprehensively, sharing treatment recommendations with medical providers, psychiatric consultants, and other treating professionals as needed. Facilitate treatment plan modifications for patients needing more intensive or specialized mental health care, ensuring timely and appropriate interventions. • Develop and deliver Care Plans post-session, offering patients actionable insights and follow-up steps.

• Provide individual tele-therapy to patients requesting regular sessions using FamilyWell’s virtual platform. • Conduct one-on-one psychological intakes for referred FamilyWell program patients, gathering comprehensive assessments to inform treatment planning. • Document patient progress comprehensively, sharing treatment recommendations with medical providers, psychiatric consultants, and other treating professionals as needed. • Facilitate treatment plan modifications for patients needing more intensive or specialized mental health care, ensuring timely and appropriate interventions. • Develop and deliver Care Plans post-session, offering patients actionable insights and follow-up steps.

Role Description The Scheduling Coordinator will communicate regularly with physicians, patients, and ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Responsibilities - Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. - Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. - Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. - Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. - Exhibit working knowledge in the use of all registration, scheduling systems, and web-based resources. - Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. - Maintain basic understanding of the medical needs during the screening process for scheduling an appointment. - Consistently review the schedules daily and communicate all changes to appropriate staff. - Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health. - Maintain a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. - Identify customer service issues and resolve or initiate necessary follow-up. - Adhere to all portions of the Orlando Health Professional Appearance Policy at all times. - Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. - Maintain compliance with all Orlando Health policies and procedures. Other Related Functions - Maintain regular communication with the practices regarding scheduling matters, as deemed necessary. - Attend departmental meetings/in-services and participate in process improvement initiatives. - Assume the responsibility for professional growth and development. Qualifications - High school graduate or equivalent. - Must complete Orlando Health medical terminology course within 90 days of hire. Requirements - One (1) year of retail, customer service or health care experience. - Computer experience required.