Title: Administrator, Access Training Design- Patient Access Organization Location: Los Angeles United States Job Description: Work Location: Los Angeles, CA, USA Onsite or Remote Fixed Hybrid Work Schedule M-F, 8-5 Salary Range: $41.38 - 88.51 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 29958 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health's ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health. The Administrator for Access Training Design is responsible for designing, developing, and continuously improving formalized training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role leverages structured instructional design methodology to create scalable, competency-based learning programs that enable call center agents, supervisors, and performance coaches to execute with accuracy, efficiency, and confidence. The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders and clinical stakeholders to ensure training aligns with workflow governance, standards, and organizational access strategy. This individual serves as the architect of access learning infrastructure, translating operational complexity into structured, measurable development training modules and programs. $41.28- $88.51 Job Qualifications Press space or enter keys to toggle section visibility - Bachelor's Degree or equivalent is required in Instructional Design, Instructional Technology, Adult Education or a related field. Master's Degree preferred or a minimum of 5+ years of progressive responsibility in instructional design. - 5 years minimum (required) - Instructional Design & Curriculum development experience. Progressive experience designing and developing structured training programs using formal instructional design methodology (e.g., ADDIE or similar) and demonstrated experience building competency-based curriculum in operational or performance-driven environments. - 3 years minimum (required) - Healthcare Operations Training experience - developing training for healthcare operations, ambulatory workflows, call center environments, or revenue cycle functions. Familiarity with scheduling, registration or referral-based processes in a healthcare setting. Experience with graphic design software (e.g. photoshop, InDesign, Canva) - 3 years minimum (required) - Learning Program Implementation and Evaluation - experience implementing onboarding programs, certification models, or skill-based learning pathways. Demonstrated experience measuring training effectiveness using structured evaluation models (e.g., Kirpatrick or similar). Experience with using a learning management system (e.g., Cornerstone). - 2 years minimum (required) - Performance-integrated learning collaboration. Experience partnering with operational leaders or quality teams to translate performance trends into targeted learning interventions. Demonstrated ability to align curriculum with measurable performance outcomes. - 2 years minimum (preferred) - Leadership development curriculum design. Experience designing or facilitating leadership development programming for supervisors or emerging leaders. Exposure to coaching frameworks, accountability training, or management development. - 2 years minimum (preferred) - Process improvement or workflow change support. Experience supporting operational transformation, workflow redesign, system implementations, or change management initiatives through structured training development. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. Current/former UC employees are subject to a personnel file review. Work Location: Los Angeles, CA, USA Onsite or Remote Fixed Hybrid Work Schedule M-F, 8-5 Posted Date 05/04/2026 Salary Range: $41.38 - 88.51 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 29958 Primary Duties and Responsibilities Press space or enter keys to toggle section visibility UCLA Health runs and operates over 280 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. The Patient Access Organization (PAO) serves as the centralized access team for UCLA Health’s ambulatory enterprise, ensuring timely, convenient, and equitable access to care for patients and the communities we serve. Our teams oversee high-volume centralized scheduling and call center operations, new patient referral intake and navigation, enterprise template and capacity management, workforce training and quality oversight, and scheduling pathways and technology optimization, including decision tree development and digital innovations. We operate at the intersection of operations, technology, and clinical partnership to align supply and demand, streamline workflows, and continuously improve how patients enter and engage with UCLA Health. The Administrator for Access Training Design is responsible for designing, developing, and continuously improving formalized training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role leverages structured instructional design methodology to create scalable, competency-based learning programs that enable call center agents, supervisors, and performance coaches to execute with accuracy, efficiency, and confidence. The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders and clinical stakeholders to ensure training aligns with workflow governance, standards, and organizational access strategy. This individual serves as the architect of access learning infrastructure, translating operational complexity into structured, measurable development training modules and programs. $41.28- $88.51 Job Qualifications Press space or enter keys to toggle section visibility - Bachelor's Degree or equivalent is required in Instructional Design, Instructional Technology, Adult Education or a related field. Master's Degree preferred or a minimum of 5+ years of progressive responsibility in instructional design. - 5 years minimum (required) - Instructional Design & Curriculum development experience. Progressive experience designing and developing structured training programs using formal instructional design methodology (e.g., ADDIE or similar) and demonstrated experience building competency-based curriculum in operational or performance-driven environments. - 3 years minimum (required) - Healthcare Operations Training experience - developing training for healthcare operations, ambulatory workflows, call center environments, or revenue cycle functions. Familiarity with scheduling, registration or referral-based processes in a healthcare setting. Experience with graphic design software (e.g. photoshop, InDesign, Canva) - 3 years minimum (required) - Learning Program Implementation and Evaluation - experience implementing onboarding programs, certification models, or skill-based learning pathways. Demonstrated experience measuring training effectiveness using structured evaluation models (e.g., Kirpatrick or similar). Experience with using a learning management system (e.g., Cornerstone). - 2 years minimum (required) - Performance-integrated learning collaboration. Experience partnering with operational leaders or quality teams to translate performance trends into targeted learning interventions. Demonstrated ability to align curriculum with measurable performance outcomes. - 2 years minimum (preferred) - Leadership development curriculum design. Experience designing or facilitating leadership development programming for supervisors or emerging leaders. Exposure to coaching frameworks, accountability training, or management development. - 2 years minimum (preferred) - Process improvement or workflow change support. Experience supporting operational transformation, workflow redesign, system implementations, or change management initiatives through structured training development. As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.Current/former UC employees are subject to a personnel file review.

Title: Credentialing Coordinator - Remote - Nationwide Job Description: Remote, Nationwide Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside. Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Facilitate hospital credentialing/privileging and medical licensure needs for Vituity. Communicate application requirements, coordinate application paperwork, provide copies of credentialing information and documents, and monitor schedules. Work with medical staff/credentialing offices, medical boards, and/or outside license facilitation companies to prioritize applications and resolve any issues to ensure providers have obtained appropriate licenses and privileges. - Continuously track progress in Salesforce Credentialing database to ensure all stakeholders have accurate and up to date information in making resource planning decisions. - Identify and escalate issues to manager. - Maintain current credentials data for all Physicians and Advanced Providers. - Assist with follow-up to ensure all needed paperwork and copies of credentials are obtained. - Perform partner, employee, and contractor preboarding including, but not limited to, monitoring credentialing applications, ensuring required paperwork is completed, performing required background and online credentialing verifications, and facilitating malpractice insurance or site requirements until all required items for hire are completed. Track progress in Salesforce Credentialing database. - Identify and escalate red flag items for action to department manager. - Scan all provider/employee/contractor documents and paperwork into electronic files. Update and reorganize electronic files as needed. - Coordinate paperwork with internal/external departments. - Assist with follow-up to ensure all needed requirements, paperwork, and copies are obtained. - Provide excellent customer service and credentials support. - Performs related duties as required. Required Experience and Competencies - One year of related work experience required. - Associate degree in related field; or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities required. - Ability to establish and maintain effective working relationships as required by the duties of the position. - Ability to express ideas and convey information effectively in verbal and written communications. - Ability to multi-task and prioritize while managing tight deadlines. Work independently and as part of a team in a fast-paced environment. - Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word). - Strong attention to detail, time management, and organization skills. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more - Trainings to help support and advance your professional growth - Team building activities such as virtual scavenger hunts and holiday celebrations - Flexible work hours - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks' annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $22.05 - $27.01, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

• Develop and maintain the Change Management Plan and Tactical Action Plan (TAP) • Establish OCM governance and stakeholder engagement strategies • Lead change impact assessments and identify organizational risks • Facilitate stakeholder meetings, workshops, and feedback sessions • Develop and execute project communication strategies and communication plans • Collaborate with project teams to develop and maintain training curriculum • Monitor user readiness and adoption metrics throughout the project lifecycle • Ensure compliance with County methodologies and governance requirements

Role Description We are seeking an experienced and results-driven VA Coach / GHL Training Specialist to lead and develop aspiring Virtual Assistants through structured training programs. If you have extensive GoHighLevel (GHL) experience, strong coaching abilities, and a passion for helping others succeed, this role is for you! - Conduct live online training sessions for Virtual Assistant trainees - Deliver training on GoHighLevel (GHL), CRM management, lead generation, appointment setting, and related VA functions - Assign practical exercises, assessments, and learning activities to trainees - Review trainee outputs and provide timely, constructive feedback - Monitor trainee progress and identify areas for improvement - Evaluate candidates based on technical proficiency, communication skills, and overall readiness for client placement - Conduct mock discovery calls and practical assessments - Prepare individual trainee scorecards and performance evaluations - Identify and nominate top-performing candidates from each training batch - Maintain accurate training records, reports, and candidate profiles - Provide recommendations to improve training materials, processes, and SOPs Qualifications - Proven hands-on experience with GoHighLevel (GHL), including CRM management, workflows, automations, pipelines, and campaigns - Previous experience as a Trainer, Coach, Team Leader, Operations Manager, or similar role is a plus - Strong English communication and presentation skills - Ability to effectively mentor, motivate, and develop trainees - Excellent organizational and time management skills - Strong attention to detail and commitment to quality standards - Experience in sales, appointment setting, lead generation, or Virtual Assistant operations is an advantage - Reliable internet connection and a dedicated remote workspace Requirements - ₱15,000 flat fee per completed 10-day training batch (our goal is to facilitate 2 training batches per month) - Schedule: Monday to Friday - 10:00 PM – 12:00 AM PH Time (Live Training Sessions) - Additional 1–2 hours daily for trainee evaluations, feedback, and quality assurance - Estimated commitment: 3–4 hours per day Apply: hr@linkage.ph | 📞 0917-310-2514 https://linkage.ph Data Privacy Notice: By submitting your application, you consent to the collection, processing, and storage of your personal information for recruitment purposes. Applicant information may be retained in our recruitment database for consideration in current and future opportunities for up to 6 months, unless deletion is requested. Your information will only be accessed by authorized recruitment personnel and may be shared with clients for endorsement purposes related to job applications.