Role Description Estamos evoluindo nossa infraestrutura para um modelo DevSecOps de ponta, com segurança desde o design, pipelines como código e observabilidade como base das decisões. Agora, avançamos para AIOps com uso real de IA nas operações. Você vai atuar na construção de uma plataforma multicloud resiliente, escalável e orientada a automação. O foco é levar inteligência para operações: integrar LLMs e agentes de IA em fluxos de detecção, análise e resposta a incidentes. - Projetar e operar ambientes multicloud (AWS principal; Azure e GCP secundários) - Construir e manter pipelines CI/CD e IaC com segurança integrada - Definir e acompanhar SLOs, SLAs e error budgets - Evoluir observabilidade como base de decisão (não só alerta) - Criar automações com agentes de IA (LLMs, Bedrock, APIs) - Conduzir incidentes e post-mortems com foco em aprendizado - Apoiar squads em arquitetura, deploy e confiabilidade - Manter documentação viva, runbooks e base de conhecimento Qualifications - Experiência sólida com AWS (EC2, EKS, Lambda, RDS/Aurora, S3, CloudFront, CloudWatch) - Infraestrutura como código (Terraform e/ou AWS CDK) - CI/CD (GitLab, ArgoCD ou similares) - Observabilidade (Prometheus, Grafana, OpenTelemetry ou equivalente) - Programação: Python e Shell - Experiência com práticas DevSecOps - Vivência com automação e uso de LLMs/agentes em operações (logs, alertas, runbooks, etc.) Requirements - Go para automações - Experiência com Bedrock Agents, MCP, A2A ou pipelines de AIOps - Elastic, Datadog ou Dynatrace - Certificações AWS ou FinOps - Experiência com multicloud e governança (landing zones, Control Tower, etc.) - Open source em observabilidade, IaC ou ferramentas com LLM - Experiência com otimização de custos em ambientes serverless e containerizados Benefits Se você trata infraestrutura como software e já explorou IA aplicada à operação, aqui é o lugar para escalar isso de verdade. Candidate-se 🚀

Job Overview Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for a Cloud Operations Engineer to join our Cloud Operations team in a hybrid work capacity from our Belfast or Brighton offices. If you enjoy solving practical problems in production systems, collaborating across teams, and steadily raising the quality bar, this is for you. This role operates in a 10 hour, 4 day compressed week (8AM to 6PM or 10AM to 8PM) on 28 day rotation with 4 day blocks including weekends. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do - Follow security best practices to protect customer data - Troubleshoot app/database issues using structured diagnostics - Support incident response and service restoration with clear updates - Execute changes (updates, migrations, configs) within controls/windows - Monitor system health; resolve or escalate risks appropriately - Maintain docs and improve processes through automation and collaboration We're Excited to Learn More About You Your experience may include: - 3+ years of experience in a production operations environment - Strong troubleshooting across apps, systems, and databases - SQL & Microsoft Server experience (backup/restore) - Windows & enterprise infrastructure knowledge; monitoring/log analysis - Process-driven with solid judgment, communication, and teamwork You may have other skills or credentials, including: - Experience with scripting, automation tools (e.g., PowerShell), AI Agent - Knowledge of public cloud platforms (e.g., GCS, AWS) and related terminology - Microsoft or SQL certifications - Experience mentoring or supporting the development of other team members We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: - Private Medical Insurance, including Dental and Vision - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday Learn more about the people behind our products at https://www1.appliedsystems.com/en-uk/about-us/jobs/ Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Hybrid #LI-Europe

• Partner with development teams to embed secure coding practices throughout the SDLC, shifting security from a final gate to a shared, integrated responsibility • Assess current development practices against Secure SDLC standards, identify gaps, and drive a phased maturity roadmap with measurable milestones • Lead developer enablement initiatives — secure coding guidance, threat modeling, and a security champions program — that build durable capability within engineering teams • Integrate and tune SAST, DAST, SCA, and secrets scanning in CI/CD pipelines (Azure DevOps, Bitbucket) to deliver fast, in-workflow feedback with minimal friction • Evaluate prospective products, platforms, SaaS tools, and developer tooling to confirm alignment with security best practices before adoption • Conduct architecture and design reviews, assessing authentication, authorization, data handling, encryption, logging, and multi-tenancy considerations • Review third-party and supply chain risk — dependencies, integrations, AI/ML components, and vendor security posture — and define conditions for safe use • Produce clear, risk-based assessments and recommendations (approve, approve-with-conditions, or reject) for engineering and security leadership • Partner with vendor risk and compliance functions to align product reviews with SOC 2 and broader control requirements • Implement policy-as-code guardrails and infrastructure-as-code security controls across Azure/M365 cloud environments • Drive cloud posture improvements — configuration hardening, CIS benchmark alignment, WAF, and network segmentation • Establish supply chain security controls including dependency governance and code signing

• Architect, implement, and maintain scalable cloud infrastructure environments. • Design and optimize CI/CD pipelines for high-frequency deployments. • Manage Kubernetes clusters and container orchestration environments. • Build Infrastructure-as-Code solutions using Terraform and automation best practices. • Improve platform reliability, scalability, and system observability. • Monitor production systems using Prometheus, Grafana, ELK Stack, or similar tools. • Implement security, backup, and disaster recovery best practices. • Troubleshoot infrastructure, networking, and deployment issues across environments. • Collaborate with engineering teams on release management and platform optimization. • Mentor junior engineers and contribute to DevOps best practices across the organization.