Role Description This is a remote position. Job Description: Administrative and Social Media Virtual Assistant PERMANENT AU DAYSHIFT REMOTE, WFH-PHILIPPINES VA Rate: $8-9 AUD per hour Will start at 30 hours a week (will turn Fulltime based on performance) Client Type: Law Firm Reporting to Principal / Managing Lawyer / Operations Lead, as directed Core standard: Accurate, confidential, practical and outcome-focused work Role purpose: - Provide reliable administrative support - Maintain organized records - Assist with professional social media, communications and stakeholder engagement - Ensure the firm presents consistently and operates efficiently About the role: - Organized, proactive Administrative and Social Media Virtual Assistant - Support day-to-day operations, communications, digital presence and record management - Requires strong written communication, attention to detail, confidentiality - Ability to manage competing priorities without constant supervision - Assist with scheduling, document organization, online research, email monitoring, client and stakeholder communications - Prepare professional content for social media and business profiles Key objectives: - Keep administrative systems, files, records and communications organized and current - Support consistent and professional online visibility across relevant social media and professional platforms - Assist leadership and team members by preparing clear documents, summaries, reports and correspondence - Improve responsiveness to enquiries, stakeholders and internal requests - Maintain accurate contact lists, records and task logs Key responsibilities: - Administrative support: - Provide administrative support to the team, including scheduling, calendar coordination, presentation preparation, meeting organization, note-taking and document summaries - Monitor, organize and prioritize emails, tasks and service enquiries - Prepare communications including memos, emails, invoices, reports and other correspondence - Maintain files, folders, records and document registers in a clear and consistent manner - Conduct online research to locate and verify contact information, including phone numbers, email addresses and stakeholder details - Update spreadsheets and databases, ensuring information is current, accurate and consistently formatted - Respond to routine enquiries and escalate matters that require professional or management attention - Assist with general office support, document preparation and ad hoc administrative tasks - Social media and professional profile support: - Create, schedule and assist with social media campaigns across platforms such as LinkedIn, Facebook and Instagram - Maintain or update client, business or professional profiles as directed - Work with internal team members to develop relevant, accurate and engaging content for posts, campaigns and updates - Monitor online conversations relevant to the firm, services, industry and professional reputation - Track campaign performance and report key metrics such as reach, engagement, impressions, enquiries and leads generated - Maintain organized content calendars, asset folders and campaign records - Stakeholder communication: - Communicate professionally with key stakeholders, service users, families, staff, advocates, suppliers and other contacts as required - Use clear written communication and appropriate escalation where enquiries are sensitive, urgent or outside delegated authority - Maintain confidentiality and discretion when handling internal, client or stakeholder information Qualifications - Previous experience in an administrative, virtual assistant, social media or communications support role is REQUIRED - Excellent written and verbal communication skills - Strong organizational skills and ability to manage multiple tasks accurately - Proficiency in Microsoft Office, including Word, Excel and PowerPoint; familiarity with Google Workspace is also desirable - Familiarity with social media platforms and social media management tools - Ability to create clear, engaging and professional content - Strong attention to detail when maintaining records, spreadsheets and contact lists - Ability to work independently, meet deadlines and seek clarification when necessary - Sound judgment, confidentiality and professionalism Desirable skills and experience - Experience supporting a law firm, professional services firm, regulated business or client-facing service provider - Experience with Canva, Meta Business Suite, LinkedIn, scheduling tools, email marketing platforms or CRM systems - Basic understanding of brand consistency, tone of voice and reputational risk in online communications - Experience preparing short reports, summaries, minutes or stakeholder updates Success measures - Administrative tasks are completed accurately and on time - Files, records, spreadsheets and communications are organized and easy to locate - Social media and professional profiles are current, consistent and aligned with brand objectives - Stakeholder enquiries are handled promptly and professionally - Leadership and team members experience reduced administrative burden

• Oversee the end-to-end production workflow for all video projects (from concept and scripting to editing and final delivery). • Define project milestones, set deadlines, and hold creative teams accountable to ensure projects are delivered on time. • Coordinate with videographers, editors, and scriptwriters to balance workloads and optimize team capacity. • Act as the final line of defense for content quality. Review and approve social posts for copy accuracy, proper tagging, formatting, video rendering, and brand alignment before they go live. • Ensure the team meets scheduled posting cadences without gaps. • Regularly pull and synthesize analytics from YouTube Studio (tracking metrics like Watch Time, Retention Rate, Click-Through Rate/CTR, and Audience Demographics). • Prepare and lead monthly or quarterly client calls to present comprehensive social media analytics, video performance reports, and overall project health. • Translate data insights into actionable recommendations to optimize future video and content strategies based on client feedback and goals. • Serve as a trusted, professional point of contact for clients regarding their video and organic social media deliverables.

• Repurpose existing 5–8 minute YouTube/Facebook episodes into short-form clips (Reels, Shorts, TikToks) • Upload and schedule episode content to TikTok and Instagram • Convert podcast audio/text content for distribution on Spotify, Apple Podcasts, and Audible • Maintain a consistent posting schedule and content calendar across all platforms • Recommend platform-specific strategies to grow subscribers and followers • Identify which platforms best suit different content types (e.g. short-form vs. long-form) • Monitor engagement and follower growth, providing regular performance summaries • Suggest improvements to content format, pacing, or presentation style • Basic video editing/clean-up of AI-avatar-generated episodes (HeyGen output) (Bonus) • Light graphic design for thumbnails, cover art, or promotional posts (Bonus) • Suggestions on improving the AI avatar presentation or overall production quality (Bonus)

Role Description The Student Veteran Social Media Intern will amplify authentic student veteran voices, support daily social media operations, and help maintain an engaging, timely, and student-centered digital presence. This role is designed to build professional marketing experience for a student veteran while strengthening SVA’s connection to its community. The intern will prioritize peer-to-peer storytelling, consistent social engagement, platform trend awareness, and mission-aligned content creation. This individual will work effectively both independently and as part of a team, manage multiple assignments, and operate in a deadline-based environment. This position reports to the Marketing and Communications team. Key Responsibilities - Daily Social Media Support - Draft, schedule, and publish daily social media posts across primary platforms (Instagram, LinkedIn, X, Facebook, TikTok, and others) - Re-share tagged content from chapters, partners, and student veterans - Save and organize tagged images and videos for future use - Ensure posts align with brand voice, accessibility best practices, and organizational guidelines - Community Engagement - Monitor and respond to direct messages and comment inboxes, or flag messages for escalation - Engage authentically with followers, chapters, and partners - Support timely responses during campaigns, events, and awareness moments - Storytelling and Content Development - Proactively gather student veteran stories through text, photos, and short videos - Coordinate with chapters and student leaders to surface compelling content - Pitch content ideas tied to student life, service transition, academic success, and leadership - Social Listening and Trends - Track emerging platform trends, memes, sounds, and formats relevant to student audiences - Recommend new content formats and creative ideas - Support experimentation with Reels, Stories, carousels, and short-form video - Reporting and Analytics - Assist with monthly social media reports and performance snapshots - Track engagement, follower growth, and post-level insights - Identify content themes that resonate most with student veterans - General Support - Support campaign launches, observances, and advocacy moments - Assist the Marketing and Communications team with ad hoc tasks as needed - Complete other duties as assigned Qualifications - Student status, currently enrolled in a college or university - Active use of multiple social media platforms - Strong written communication skills - Ability to meet deadlines and work independently - Comfort engaging authentically online Requirements - Experience running a chapter or personal social media account (preferred) - Proficient in Microsoft Office 365 and Meta Business Suite; experience using Salesforce CRM and HubSpot is a plus - Knowledge of WordPress and Google Analytics is a plus - Interest in marketing, communications, or storytelling - Understanding of student veteran culture and challenges Benefits - Hands-on experience in nonprofit digital marketing - Portfolio-ready social media work - Storytelling and analytics skills - Exposure to national advocacy and communications strategy - Professional mentorship and references Time Commitment and Duration - 10 to 20 hours per week - 6-month internship - Flexible scheduling to accommodate academic responsibilities - Clear weekly expectations and deadlines - Option to renew based on performance and interest Compensation - $20 per hour - Stipend or college credit options may be available depending on the candidate’s program Work Environment - This is a remote role within the U.S. - Candidates who are veterans or immediate family members of veterans or serving members of the military are strongly encouraged to apply.