• Answer incoming phone calls, transfer calls to the appropriate team members, and take accurate messages when required • Manage the practice inbox, including triaging emails, filing correspondence, and escalating urgent matters • Assist in managing partner inboxes, calendars, and phone communications • Upload and download documents from client portals and internal systems • Coordinate the distribution of client documents for electronic signature • Update and maintain accurate client information within the practice management system • Perform data entry and maintain organized and accurate records • Provide administrative support to the accounting team as required • Follow established internal procedures, workflows, and checklists to ensure compliance and consistency • Support the Practice Manager with workflow coordination and job tracking activities • Monitor Ignition notifications and promptly alert the Practice Manager of required actions or updates

Title: Veterinary Cardiology Assistant Location: Waltham United States Job Description: General Information Ref # 50884 Department Specialty Job Site CVCA Waltham Remote Date Published 05-22-2026 Pay Class Full-Time Base Min. $ 26 Base Max. $ 30 Description & Requirements Company Overview CVCA Waltham is seeking dedicated veterinary professionals to join our collaborative specialty practice in Waltham, Massachusetts. Our mission is centered entirely on providing leading cardiology care and achieving the best outcomes for our patients and referring community. The trust we have earned is reflected directly in our excellent 4.9-star Google rating. We believe that when you feel supported and valued, you do your best work. If you are passionate about advanced medicine and ready to grow your specialized career, this is where your next opportunity begins. Our organizational culture is built upon supporting every one of our teammates. Because CVCA Waltham is part of a wider network of specialty hospitals, you gain access to resources designed specifically for your professional development. We focus heavily on ensuring you have the mentorship and educational programs necessary to succeed. Whether you aim to become a credentialed technician, expand your leadership skills, or specialize further in complex cardiology cases, we have programs tailored to help you meet those career goals. You will find a stable and passionate group of teammates ready to welcome you. As a dedicated Specialty Cardiology practice, the quality of medicine delivered here is paramount. You will work within a supportive framework that emphasizes collaborative care. Our veterinarians have immediate access to internal consultation with other specialties within our network, ensuring that every patient receives comprehensive, expert review regardless of the complexity. We provide the latest diagnostic tools necessary to manage advanced cardiac disease, giving you the ability to practice at the highest possible level of veterinary medicine in a facility equipped for precision care. Waltham, Massachusetts, known historically as Watch City, offers a vibrant blend of innovation and classic New England charm just a short distance from Boston. This community provides a high quality of life with excellent local dining, historic architecture, and easy access to urban amenities. When you step outside the hospital, you can enjoy the Charles River Greenway or explore the lively Moody Street neighborhood. This location perfectly balances demanding specialty work with convenient access to metropolitan culture and natural beauty, ensuring a rich life outside of your professional commitments. Job Description Your Impact as a Veterinary Assistant Veterinary Assistants play an integral role in the care of patients, clients, and referring veterinarians at CVCA. In this role, you will work directly with board-certified cardiologists to provide high-level medical support, helping the doctor achieve greater efficiency by managing technical tasks, record keeping, and communication. You will play a significant role in educating clients about their pet's heart health, ensuring they feel supported and informed throughout their visit. Your Impact Will Include: - Clinical Support: You will assist veterinarians with exams, triage, surgery, and anesthesia monitoring, as well as performing venipuncture, administering oral medications, and taking radiographs. - Cardiac Diagnostics: You will perform specialized tasks such as obtaining ECGs and assisting with Holter monitoring set-up and data collection. - Compassionate Care: You will provide compassionate patient care, comforting animals who may be stressed, ill, or in pain, while maintaining a clean and organized facility. - Client Education & Service: You will discharge patients, review treatment plans and follow-up care with clients, and assist with client service operations like answering phones and scheduling appointments. - Operational Excellence: You will accurately maintain medical records, prescriptions, and invoices using computer systems, and assist with training new teammates. What You'll Bring to the Team - High school diploma or equivalent (must be at least 18 years old). - Veterinary assistant experience is preferred but not required. - Ability to stay calm and efficient in emergencies and high-stress situations. - Strong computer skills (MS Office, Google Workspace) and excellent written/verbal communication. - Physical Requirements: Ability to lift and carry animals up to 40 lbs. Requires prolonged standing, bending, kneeling, and physical activity. - Comfortable working in a fast-paced medical environment with exposure to animal odors, noise, and bodily fluids. - Ability to travel to secondary locations as required. Ready to help us WAG? We live out our WAG Values on a daily basis, but don't just take our word for it. Check out the video below to hear directly from some of our teammates on what our WAG Values mean to them: https://www.youtube.com/watch?v=31uRjUrKTx0 Responsibilities and Benefits How You're Supported As part of the CVCA and Mission Pet Health family, you are empowered to grow your career while backed by the resources of a nationwide network. We focus on your wellbeing so you can focus on your patients. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked. Work-Life Balance We prioritize your rest and recharge time with a 4-day work week and no weekends, plus a generous PTO package. Total Wellbeing Comprehensive coverage options including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP). Financial Security Pay range of $26.00 - $30.00/hr based on experience Plan for your future with 401k retirement options (with match) and additional financial protection benefits like Life Insurance and Disability coverage. Professional Growth We support your continuous learning with Learning & Development programs and a Continuing Education (CE) reimbursement (for full-time teammates). The Power of a Network Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Role Description - Answer incoming phone calls, transfer calls to the appropriate team members, and take accurate messages when required - Manage the practice inbox, including triaging emails, filing correspondence, and escalating urgent matters - Assist in managing partner inboxes, calendars, and phone communications - Upload and download documents from client portals and internal systems - Coordinate the distribution of client documents for electronic signature - Update and maintain accurate client information within the practice management system - Perform data entry and maintain organized and accurate records - Provide administrative support to the accounting team as required - Follow established internal procedures, workflows, and checklists to ensure compliance and consistency - Support the Practice Manager with workflow coordination and job tracking activities - Monitor Ignition notifications and promptly alert the Practice Manager of required actions or updates Qualifications - Minimum of 2 years of experience in an Administrative Assistant or similar administrative support role - Experience using accounting software such as Xero or similar accounting systems - Strong working knowledge of Microsoft Office applications, particularly Outlook, Word, and Excel - Excellent verbal communication skills and a professional telephone manner, with the ability to confidently handle incoming client calls - Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities effectively - Quick learner with the ability to adapt to new software, systems, and processes - High level of attention to detail and accuracy when managing client information and administrative tasks - Ability to work independently, take initiative, and proactively resolve issues - Reliable, accountable, and committed to delivering high-quality work - Ability to follow established procedures while remaining flexible and adaptable to changing business needs Personal Attributes - Professional and reliable - Positive attitude and strong work ethic - Trustworthy and able to maintain confidentiality - Excellent time management and organisational skills Requirements - Experience working with Australian accounting firms or professional services organisations - Experience using accounting practice management software such as XPM, FYI, BGL, CAS360, or similar platforms

Title:Administrative Assistant Location: United States Job Description: About iMPROve Health Come join the iMPROve Health team! iMPROve Health is Michigan's Medicare-designated Quality Improvement Organization, and we're proud to be recognized as both a Cool Place to Work by Crain's Detroit Business (four years running) and one of Modern Healthcare's Best Places to Work in Healthcare. As a nonprofit with more than 40 years of experience, we're dedicated to improving healthcare across the continuum of care using evidence-based, data-driven strategies. We provide medical consulting and review services, along with data analysis, to federal agencies, state Medicaid programs, public health organizations, healthcare facilities, private health plans, and other third-party payers. Our team also specializes in impartial utilization review, dispute resolution, and peer review. Our mission is simple: help healthcare get better. This position is 100% remote, offering the flexibility to work from anywhere in the United States while collaborating with a supportive, nationwide team. We prioritize work/life balance and invest in our employees' growth through professional development and continuing education opportunities. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability, and a generous 401(k) match. At iMPROve Health, we are committed to improving the quality, safety, and efficiency of healthcare. While we do not provide direct patient care, our healthcare professionals-including physicians, nurses, and experienced consultants-partner with providers to promote the use of evidence-based best practices. We offer our clients a trusted, impartial resource that understands the complexities of the healthcare landscape and is dedicated to thoughtful, high-quality solutions. Join us in making a meaningful impact on healthcare-one improvement at a time. About the Role: We are seeking a highly organized and detail-oriented Administrative Assistant to support our Independent Dispute Resolution (IDR) operations under the No Surprises Act. This role plays a critical part in ensuring disputes are prepared accurately, submitted timely, and managed in compliance with federal regulatory requirements. The ideal candidate thrives in a fast-paced, deadline-driven environment, is comfortable navigating multiple technology platforms, can effectively manage a high-volume workload, and demonstrates exceptional administrative, organizational, and documentation management skills. Key Responsibilities IDRE Administrative Support - Manage administrative responsibilities for the Federal IDRE program, including data entry, report generation, and case documentation management. - Download and upload dispute documentation between federal portals, third-party platforms, and internal systems. - Assist with dispute preparation for arbitration, ensuring all submissions are complete, accurate, and compliant with program requirements. - Process disputes for eligibility as required. - Develop and maintain tracking spreadsheets, templates, reports, and other program support tools. - Electronically manage, organize, and maintain dispute-related documentation and records. - Support the preparation and execution of digital signatures and PDF document management activities. Case Tracking & Coordination - Work closely with the Federal IDRE team to track deadlines, case statuses, and required submissions throughout the dispute lifecycle. - Update databases, spreadsheets, and tracking systems with case information and documentation details. - Organize and maintain electronic case files, document repositories, and folder structures. - Coordinate with internal departments, including Finance, Operations, and other support teams, to ensure timely dispute processing and resolution. - Assist with scheduling internal and external meetings and coordinating meeting logistics. - Monitor case progress and proactively identify potential delays, missing documentation, or processing issues requiring escalation. Communication, Inbox Management & Customer Support - Manage a high-volume shared email inbox that receives a broad range of inquiries and requests related to the No Surprises Act and Independent Dispute Resolution process. - Review, prioritize, triage, and route incoming communications to the appropriate team members for action. - Monitor and respond to internal and external email and phone inquiries in a timely and professional manner. - Identify claims or disputes requiring additional investigation, research, or escalation. - Process and coordinate requests related to portal access, account management, and user support. - Coordinate and schedule internal and external meetings and follow-up activities. - Respond to inquiries regarding dispute status, payment status, eligibility determinations, documentation requirements, and general program processes. - Manage and appropriately route complaints, concerns, and questions related to determination decisions and dispute outcomes. - Ensure all communications, inquiries, and requests are documented and tracked according to established procedures. - Support the team in meeting daily processing targets and service expectations while maintaining a high level of customer service. Productivity, Quality & Performance Expectations - Maintain established productivity, quality, and turnaround time standards for the Federal IDRE program. - Effectively manage competing priorities while balancing multiple cases, deadlines, systems, and administrative responsibilities. - Maintain a high level of accuracy and attention to detail while working with large volumes of documentation and data. - Consistently meet case processing, documentation, and quality assurance requirements. - Demonstrate sound judgment when determining appropriate actions, escalation needs, and issue resolution pathways. - Proactively communicate risks, barriers, or delays that could impact case processing or regulatory compliance. - Support continuous process improvement efforts by identifying workflow efficiencies and opportunities to improve team performance and customer service. Compliance & Confidentiality - Ensure adherence to all company policies, procedures, and operational standards. - Maintain compliance with HIPAA, FISMA, URAC, CMS, FAR, and other applicable federal and contractual regulations. - Handle confidential, sensitive, and protected information with the highest level of professionalism and discretion. - Ensure all dispute documentation and communications are managed in accordance with applicable security and privacy requirements. Qualifications Education & Experience - Associate's degree or equivalent combination of education and experience required. - Minimum two (2) years of administrative support experience required. - Experience reviewing medical claims, remittance advice, or Explanation of Benefits (EOBs) strongly preferred. - Familiarity with healthcare billing, reimbursement, payer-provider processes, or healthcare operations preferred. - Experience supporting high-volume administrative workflows and managing shared inboxes preferred. Technical Skills - Experience working with complex technology systems (e.g., Salesforce, SharePoint, third-party portals, case management systems). - Proficiency in Microsoft Excel, Word, Outlook, Teams, and OneNote. - Experience with document management systems, preferably SharePoint. - Comfortable electronically signing, organizing, and managing PDF documents using Foxit or similar tools. - Visio experience is a plus. - Ability to navigate multiple cloud-based systems, databases, and web portals simultaneously. Core Competencies - Exceptional attention to detail and commitment to accuracy. - Strong organizational and time management skills. - Ability to manage multiple deadlines and competing priorities in a fast-paced, deadline-driven environment. - Strong critical thinking and problem-solving skills. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Customer-service mindset with the ability to professionally manage sensitive, complex, or challenging inquiries. - Ability to maintain productivity and quality standards while handling large volumes of work. - Strong judgment regarding issue identification, escalation, and resolution. Remote Work Requirements - Reliable high-speed internet connection. - Professional, distraction-free home workspace. - Comfortable using virtual communication tools, including Teams, email, chat, and web-based meeting platforms. - Ability to securely manage electronic documents, digital signatures, and confidential information. - Proficiency navigating multiple cloud-based systems, databases, and third-party platforms simultaneously. EOE/VET/Disability - Must be able to work M-F normal business hours in EST. Monday through Friday 8 am to 5 pm EST