• Design and develop features for Ticketmaster’s Host Ticketing System using a range of languages—from low-level VAX Assembly and C/C++ to modern technologies like Rust and beyond. • Maintain and enhance an extensive CI/CD test suite (4,500+ scenarios) to ensure the reliability, scalability, and resilience of our core systems. • Bridge legacy and modern paradigms by integrating established technologies with cutting-edge solutions such as Rust, Kafka Streams, and next-generation database platforms to unlock new capabilities across TM Core. • Consult and contribute to the modernization of a large polyglot codebase spanning decades, applying architectural best practices to evolve systems without compromising stability. • Champion engineering excellence through rigorous standards in test coverage, enterprise compliance, high availability, low latency, and fault tolerance—delivering systems that meet the demands of a global platform. • Create and maintain comprehensive documentation , including onboarding guides, system overviews, runbooks for development and troubleshooting, and forward-looking recommendations for continuous improvement. • Collaborate across teams to influence technical direction, share expertise, and ensure alignment with Ticketmaster’s target architecture and strategic goals. • Drive innovation and performance tuning, identifying opportunities to optimize legacy workflows and introduce modern patterns for efficiency and scalability.

• Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live. • Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams. • Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities. • Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Canopy Connect’s platform. • Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership.

• Design, implement, and maintain complex IP networks in the Reno area. • Develop and execute network plans, considering factors such as scalability, security, and performance. • Configure and optimize MikroTik routers, switches, and other networking equipment. • Troubleshoot network issues and provide timely resolution to minimize downtime. • Implement robust security measures to safeguard the network infrastructure. • Monitor network performance and analyze data to ensure optimal functionality. • Maintain detailed documentation of network configurations, changes, and troubleshooting procedures. • Collaborate with cross-functional teams, including IT support, system administrators, and security professionals. • Provide training and support to junior engineers and other team members.

• Provide senior-level engineering support for enterprise procurement and financial applications (e.g., PRISM, Oracle-based systems). • Support application sustainment, configuration, patching, upgrades, and troubleshooting across middleware and application tiers. • Assist with workflows, interfaces, and integrations between procurement, financial, and enterprise systems. • Develop and maintain system architecture diagrams, engineering documentation, and operational runbooks. • Administer and support **IBM WebSphere Application Server (WAS)** and **IBM MQ** across enterprise environments. • Deploy, configure, and maintain WebSphere and MQ workloads on **Linux-based platforms**, including Azure-hosted environments. • Configure clustering, failover, performance tuning, and secure messaging. • Support automation of middleware configuration and deployments using scripting or configuration management tools (e.g., Ansible, Terraform, shell scripting). • Support PRISM and similar enterprise systems across **AIX and Linux platforms**. • Perform system tuning, patching, remediation, and environment troubleshooting. • Lead or contribute to efforts supporting migration of enterprise middleware and applications from **AIX to Linux-based cloud environments** (e.g., lift-and-shift or phased modernization). • Identify and document migration risks, dependencies, and operational impacts; contribute to migration planning, runbooks, and post-migration stabilization. • Support Oracle-based enterprise applications and databases integrated with middleware platforms. • Develop and maintain **PL/SQL packages, database automation, and integrations** supporting procurement and financial workflows. • Support Oracle APEX-based user interfaces, dashboards, and APIs as needed. • Collaborate with database and functional teams to ensure reliable integration with Oracle Financial systems. • Support deployment and operation of enterprise middleware and applications in **Azure-hosted Linux environments**. • Collaborate with cloud, DevOps, and security teams on hybrid hosting strategies spanning USDA data centers and commercial cloud platforms. • Support CI/CD pipelines, infrastructure automation, and configuration management related to middleware and application deployments. • Ensure systems comply with **FedRAMP, FISMA, NIST 800-53**, and USDA OCIO security requirements. • Support ATO processes, security assessments, remediation activities, and audits. • Implement and support secure integration patterns (TLS, certificates, LDAP/SSO, RBAC). • Collaborate with OCP, OCIO, developers, architects, security teams, and operations staff. • Provide senior-level engineering recommendations, risk assessments, diagrams, SOPs, and onboarding documentation. • Participate in Agile ceremonies, sprint planning, and change control processes.