Role Description 1stDibs is seeking a Customer Support Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Support Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team! Shift is Mon - Fri, 9AM - 6PM What you’ll do: - Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat - Resolve customer issues using critical thinking and customer support skills - Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries - Support Sales and Account Managers with all aspects of their customer and dealer relationships - Communicate procedures, policies and effectively manage expectations - Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.) Qualifications - 1+ years of experience in fast-paced customer service, account management, or e-commerce environment - Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner - Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions - Able to patiently handle escalated clients in a calm manner and diffuse challenging situations - Strong time management skills and the ability to prioritize - Collaborative team player who is willing to take initiative to help create beautiful experiences by finding resolutions to complex problems - Always thinking about the department/company goals and always willing to step up and help out - Experience with SalesForce and/or other CRM systems Requirements - Luxury goods experience a strong plus - Bi-lingual in French, Spanish, Italian or German is a plus but not required Benefits - Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care. - Flexible PTO, generally expecting employees to take around 15 days/year. - All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible. - Choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. - Fully paid wellness benefits, including One Medical membership and WellHub. - Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss. - Company match of donations to 501c3 charities, up to $250/year. - Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.

Role Description We're looking for Hebrew speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Hebrew - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age Company Description

Role Description Support & Customer Success Agent (m/w/d) für Selfcare Company in Voll - oder Teilzeit gesucht (30-40 Stunden die Woche) Deine Kernaufgaben: - Kundenkommunikation: Anfragen zu Buchungen, Terminen, Gutscheinen und Beschwerden landen bei dir. Du findest für jedes Anliegen eine saubere Lösung. - Support-Plattformen: Du arbeitest hauptsächlich mit Intercom, E-Mail, WhatsApp und Microsoft Teams. - Buchungssystem: Termine buchen, stornieren, verschieben. Gutscheine verwalten. Bei Expert-Ausfällen planst du eigenständig um und hältst den Betrieb am Laufen. - Kalender- & Terminoptimierung: Du erkennst Buchungslücken, legst Termine sinnvoll zusammen und verbesserst die Auslastung unserer Experts nachhaltig. - Bewertungsanalyse & Partnerpflege: Du wertest Online-Bewertungen aus und betreust externe Partner-Plattformen. - Monitoring: Du behältst den Überblick und stellst sicher, dass unser Leistungsversprechen jeden Tag eingehalten wird. - Shop: Grundlegende Pflege unseres Online-Shops im Tagesgeschäft. Qualifications - Mindestens 1 Jahr Erfahrung im Kundenservice – idealerweise in Wellness, Beauty, Hotellerie oder E-Commerce - Fließendes Deutsch und Englisch in Wort und Schrift - Lösungsorientierung, auch wenn es mal schwierig wird - Sicherer Umgang mit digitalen Tools und Apple/macOS - Strukturierte, eigenverantwortliche Arbeitsweise - Bereitschaft zur Arbeit im Schichtmodell (Früh/Spät) sowie zur Wochenendarbeit im Rotationsmodell Benefits - Team: Ein dynamisches, motiviertes und diverses Team, in dem du schnell Verantwortung übernehmen und wachsen kannst. - Weiterentwicklung: Deine persönliche und fachliche Weiterentwicklung liegt uns am Herzen. Durch gezielt eingesetztes Trainingsmaterial hast du die Möglichkeit, deine Kompetenzen kontinuierlich auszubauen. - Flexibilität: 100% Remote, strukturiertes Schichtmodell – Früh- und Spätschichten im fairen Wechsel, Wochenende im Rotationsmodell - Gehalt: Ein attraktives Jahresfestgehalt von 24.960 Euro bis 35.352 Euro. - Benefits: Mitarbeiterrabatte – reduzierter Gutscheinkauf und Produkte.

• Provide professional and empathetic support to customers via phone, chat, or email • Follow client-specific procedures and use tools provided to resolve inquiries • Maintain a quiet, distraction-free work environment during scheduled hours • Attend and complete any required training or certification for selected projects • Communicate effectively and escalate issues when needed • Adhere to performance metrics and client guidelines