STAXO Group logo
STAXO Group

Empower Others Through Technology | We create digital solutions that help our clients achieve their business goals

IT Support Administrator

IT SupportIT SupportFull TimeRemoteMid LevelTeam 51-200Since 2010H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

5 days ago

Salary

R7.5K - R10K / month

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

IT Support Administrator

STAXO Group

• Act as the first point of contact for helpdesk tickets. • Assign and manage support tickets through Freshdesk. • Maintain and update Excel reports and operational trackers. • Monitor and report on helpdesk performance. • Maintain hardware and software asset inventories. • Assist with ordering technology equipment and software. • Liaise with suppliers regarding orders and replacements. • Respond to customer enquiries professionally and efficiently. • Maintain accurate records of support requests and resolutions. • Create and maintain technical documentation. • Escalate issues where required and coordinate with technical teams.

Job Requirements

  • Minimum 2 years' experience in technical support and administration.
  • Strong Microsoft Office.
  • Excellent communication and customer service skills.
  • Strong organisational skills and attention to detail.
  • Ability to work independently and manage multiple priorities.
  • Technical troubleshooting knowledge is advantageous.

Benefits

  • Fully remote position.
  • 40 days paid holiday annually.
  • Opportunity to work with an international team.
  • Exposure to a wide range of technologies and business operations.

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