Role Description Are you a visionary leader ready to guide others toward personal freedom, purpose, and prosperity? In the world of high-level leadership, true balance isn't just about reaching the next level yourself, it’s about the legacy you create by guiding others to do the same. We are expanding globally and looking for driven individuals ready to pivot their executive experience into a mission-driven online business. This is for the professional who thrives on impact, personal growth, and high-level mentoring. If you are feeling restless, capped in your current role, or simply ready for a life-changing shift, this is your next step. This is a performance-based opportunity for those who value results over red tape. The Role (This is not a traditional role): - Master and apply proven marketing strategies across social media and digital platforms. - Generate and engage with high-quality inquiries using professional automation tools. - Guide warm leads through a streamlined qualifying process. - Operate independently within a proven global system, supported by structured mentorship. - Lead and mentor new clients through a professional onboarding framework. - Represent the values of integrity, professionalism, and consistent leadership. Qualifications - A seasoned professional with a genuine passion for personal growth. - An influential communicator who inspires action and commitment. - A self-starter ready to embrace the flexibility and independence. - A leader driven by results, integrity, and meaningful work. - Someone who finds fulfillment in mentoring others toward their own success. Benefits - Global Reach: Be part of a heart-led business operating on a global scale. - True Flexibility: Work from anywhere on your own terms (requires 2-3 hours daily commitment). - Proven Systems: Experience a business model designed for scalability and professional success. - Purpose-Driven: Align your daily work with your personal values and leadership goals. Company Description

Role Description The job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role. This role provides analytical and advisory support to improve business operations and customer experience outcomes within Cigna’s Integrated Pharmacy model. - Evaluates customer issues, pharmacy-related interactions, and integrated medical and pharmacy data—with a focus on Home Delivery Pharmacy—to identify trends, risks, and improvement opportunities. - Partners with cross-functional teams across pharmacy, medical, and customer service operations to support performance management efforts, enhance end-to-end member experience, optimize care coordination, and enable cost-effective outcomes aligned to an integrated care approach. Key Responsibilities - Customer Experience & Performance Insights - Analyze customer issues, complaints, and escalations to identify recurring themes, drivers, and operational gaps. - Review and interpret customer experience feedback (e.g., surveys, qualitative inputs) to surface trends, risks, and improvement opportunities. - Contribute to performance monitoring by translating data and insights into clear findings that support business process improvement efforts. - Escalation & Issue Management - Own and support the tracking of escalated pharmacy issues, ensuring end-to-end visibility, timely follow-up, and resolution. - Monitor escalations across Home Delivery Pharmacy workflows, proactively identifying aging issues and risks requiring intervention. - Coordinate cross-functional engagement with operations, reliability, clinical, and service teams to drive issue resolution and remove blockers. - Provide structured and ongoing status updates to stakeholders, ensuring transparency into issue progress, risks, and outcomes. - Support intake, triage, and classification of escalated issues, including distinguishing between one-off incidents and systemic operational challenges. - Contribute to centralized monitoring and governance of escalations, ensuring clear ownership, accountability, and follow-through across the issue lifecycle. - Identify recurring issues, themes, and root causes, and partner with teams to recommend process improvements and preventive solutions. - Operational Effectiveness & Continuous Improvement - Identify process gaps, inefficiencies, and risks impacting customer experience. - Support root cause analysis efforts and contribute to the development of solutions to reduce customer friction and improve service delivery. - Partner with operational and functional teams to support experience-driven process improvements. - Data Analysis & Insight Development - Translate data and insights into clear, actionable findings that support business and operational decision-making. - Ensure data accuracy, consistency, and clarity in reporting outputs. - Develop summaries, reports, and materials that communicate customer experience insights and performance trends. - Cross-Functional Partnership & Advisory - Support initiatives to improve service delivery, reduce friction, and enhance customer engagement. - Partner with pharmacy, medical, and customer service teams to support integrated performance improvement initiatives. - Provide input into discussions by framing insights, risks, and opportunities for action. - Collaborate effectively within a matrixed environment to drive alignment and outcomes. - Stakeholder Communication & Representation - Communicate findings and recommendations to stakeholders in a clear, structured, and actionable manner. - Participate in forums, working sessions, and reviews to represent customer experience insights and perspectives. - Scope and Influence - Supports work across multiple operational areas, with a primary focus on Home Delivery Pharmacy operations and performance management. - Contributes to outcomes through analysis, insights, and cross-functional collaboration. - Supports the development of problem management and operational reliability within the Home Delivery Pharmacy space. - Primarily contributes to ongoing improvement initiatives with guidance from senior team members. Qualifications - Bachelor’s degree in business, Analytics, Healthcare, or related field. - 2–5 years plus of experience in analytics, customer experience, operations, or healthcare/pharmacy domain. - Strong analytical and problem-solving skills. - Experience working with data, reporting tools, and dashboards. - Excellent communication and stakeholder engagement skills. - Ability to work in a cross-functional, matrixed environment. - Strong written and verbal communication skills. Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, with a focus on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment. - 401(k), company paid life insurance, tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.

• Maximize growth marketing strategy by building operational workflows • Focus on optimizing clinical and administrative performance • Create a coherent operational vision • Use technology and AI to enhance operations and patient experience • Expand market reach and broaden patient coverage • Collaborate closely with executive leadership team

• You will own, build, and run your startup in fields such as HealthTech. • You will embark on an extensive personal development journey crafted by unicorn founders and follow a fully customised programme enhancing your goal, time, and energy management. • You will receive support in hiring through our network to over 50,000 professionals and advice as well as best practices from serial entrepreneurs. • You will receive intensive coaching to make your startup ready to raise millions in funding. • You will iterate your product with us until having reached product-market-fit and receive support in building up a sales force or creating a marketing engine respectively.