Absa Group

Role Description To coordinate, plan & deliver day-to-day team tasks & activities in order to execute building services accurately & timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs. - Conduct Physical Inspections at dealers as per the approved frequency. - Draw inspection lists of vehicles on a Dealer's Wholesale Finance account via the Geolock system. - Conduct a physical inspection of each vehicle by comparing or matching the details of the vehicle. - Note the condition of the vehicle on the inspection report for vehicles found in an unsalable condition. - Physically inspect vehicles reported by the Dealer to be at Third party premises. - Verify ownership of vehicles by checking original Natis documents. - Plan and schedule routes appropriately for inspections. - Email route planning for the month to the Wholesale Finance Line Manager. - Verify vehicles reported "Settled" by obtaining proof of payment from the dealership. - Make a note of all vehicles that are settled and email proof of payment obtained from the dealer. - Indicate the date on which a vehicle is delivered to a client. - Bring to the dealer's attention all vehicles outstanding on their Wholesale Finance that have already matured. - Ensure that proof of payment and proof of delivery is verified on all sold/delivered vehicles. - Ensure that all sold/delivered vehicles that have passed the payment frequency period are settled. - Back office staff must follow up on units marked as sold and ensure settlement within 72 hours. - Identify and escalate possible risk to line manager immediately. - Report any irregularities to the regions and participate in decision making. - DPP Facilities must strictly be adhered to. - Act as a liaison between the Dealers and the Wholesale Finance & Dealer Relations department. - Provide process and procedure training to Dealers. - Liaise with line manager, Provincial heads, and Business Development Officers. - Discuss utilization and provide feedback to the business Analyst. Qualifications - Further Education and Training Certificate (FETC): Physical Planning and Construction (Required) Company Description Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

Role Description To deliver a seamless virtual banking experience to Business Banking clients by managing and growing a portfolio of customers remotely. The Virtual Banker is responsible for providing financial solutions, driving revenue growth through cross-selling, and ensuring compliance with FAIS and regulatory requirements. Key Responsibilities - Client Relationship & Service Management - Manage a portfolio of clients via virtual channels (voice, video, digital) - Build client relationships and provide tailored financial solutions - Deliver high-quality service aligned to Absa standards - Sales & Revenue Growth - Identify cross-sell and upsell opportunities - Drive new client acquisition - Achieve financial and non-financial targets - Portfolio Management - Manage and optimise portfolio profitability - Monitor account performance and conduct reviews - Risk & Compliance (FAIS) - Ensure compliance with FAIS and regulatory requirements - Maintain RE5 certification and regulatory standards - Digital & Virtual Enablement - Drive digital adoption among clients - Use virtual tools to enhance engagement Qualifications - National Diploma / Degree in Business, Commerce or Finance - FAIS Compliant (RE5 required) Experience - 3–5 years’ experience in Business or Retail Banking - Portfolio and client management experience - Sales and revenue generation experience Key Skills & Competencies - Client-centric approach - Strong sales & negotiation skills - Digital engagement capability - Risk awareness and compliance discipline - Communication and problem-solving skills Education - Higher Diplomas: Business, Commerce and Management Studies (Required) Company Description Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

• Provide customers with a mortgage solution at their convenience and in the process deliver on contracted sales targets through the delivery of superior customer service. • Maintain visibility, presence and networks with all Internal and External business partners. • Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending. • Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions, assisting in completing and submitting the application with all required supporting documents to the Production Centre for processing. • Manage and track all submitted deals into the Production Centre by following the agreed tracking process and keep the customer and source informed of the progress and/or status of the application. • Maintain agreed conversion ratios on Submission-to- Final Grant and Final Grant-to-Attorney Instruction, as per the Absa Home Loan process. • Monitor, track and engage on Bonds post Instruction with the respective attorney panel. • Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake. • Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns, Social Media) in order to proactively offer solutions to customers and sources. • Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process. • Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers. • Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts.

• Provide customers with a mortgage solution at their convenience • Deliver on contracted sales targets through the delivery of superior customer service • Maintain visibility, presence and networks with all Internal and External business partners • Engage with existing customers, identified through the relevant lead generation process, to establish possible re-mortgage needs and provide advice on mortgage lending • Travel to and meet with prospective customers or sources, at a place and time of their convenience, providing mortgage customer solutions • Assist in completing and submitting the application with all required supporting documents to the Production Centre for processing • Manage and track all submitted deals into the Production Centre by following the agreed tracking process and keep the customer and source informed of the progress and/or status of the application • Maintain agreed conversion ratios on application-to-grant and grant-to-registration as per the Absa Home Loan process • Continuously explore and investigate all opportunities (e.g. Property shows, Auctions, Show houses, etc.) in order to increase sources of business and sales intake • Keep abreast of competitor activities by studying all available information (e.g. newspaper articles, Marketing campaigns) in order to proactively offer solutions to customers and sources • Provide superior customer service by proactively and timeously obtaining outstanding documentation to ensure complete applications • Ensure that any query or complaint received from a customer is acknowledged and resolved as per laid down process • Ensure customer satisfaction by delivering outstanding customer service in line with the TCF (Treating Customers Fairly) principles which will result in increased sales and retention of Home Loans customers • Maximise on cross cell opportunities by way of Value added products such as Property Insurance, Life cover and New to Bank transactional accounts

Role Description Provide specialist advice and support in the development of tactical strategy and plans. AND/OR provide specialist advice and support in terms of practice formulation and associated best practice improvements. - Achieve Financial Targets: Secure quality new business by keeping abreast of all available tenders in the market and drive the growth of the business by servicing and managing product distribution and up-selling across the existing portfolio. - Relationship and Service: Own, manage and deepen client relationships by offering "on demand service" with rapid response and low lead times and actively develop strong advisory client relationships with key decision makers, utilising the networking skills of senior ABB Executive where the opportunity arises. - Manage Risk Assessment: Take ultimate ownership of the portfolios risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments. - Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required. Qualifications - Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required) Company Description Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

• Provide design & delivery support for technical strategy and operational planning • Develop & implement an integrated communications plan for the business area • Coordinate large scale change programs across the estate • Act as a point of escalation & resolution for project delivery risks • Support the implementation & management of financial, risk & governance processes