Role Description We are currently looking for motivated and detail-focused individuals to join our team as Scheduling & Support Specialist. This remote opportunity centers on assisting clients with coordinating reservations, managing scheduling requests, and providing exceptional support throughout the planning process. The ideal candidate enjoys organization, communication, and helping clients navigate important details while working independently in a flexible remote environment. - Coordinate scheduling requests and assist with reservation arrangements - Research available options and present solutions that align with client needs and preferences - Review booking details to ensure accuracy and completeness - Serve as a point of contact for client questions, updates, and general support - Assist with schedule changes, modifications, and follow-up requests as needed - Maintain organized records and documentation within company systems - Communicate professionally through email, phone, and online messaging platforms - Stay informed on company procedures and participate in training sessions and team meetings Qualifications - Strong customer service and communication skills - Excellent organizational and multitasking abilities - Detail-oriented with a commitment to accuracy - Ability to work independently and manage responsibilities remotely - Basic computer and internet proficiency - Reliable internet connection - Must be at least 18 years old - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote opportunity - Flexible work schedule - Comprehensive training program - Ongoing mentorship and team support - Performance-based incentives and rewards - Access to travel-related discounts and benefits - Positive and collaborative team environment - Opportunities for advancement and professional development

Role Description - Manage calendars, appointments, and scheduling. - Organise and coordinate Deliveries, Installations, and Service call-outs. - Prepare reports and administrative documents. - Handle internal and external requests and enquiries. - Enter and manage sales orders accurately and efficiently. - Assist with preparing and sending customer quotations. - Follow up quotations and provide additional information when required. - Create and process purchase orders. - Coordinate with Warehouse Team to ensure timely delivery of goods and services. - Generate and process customer invoices. Qualifications - Confirm receipt of customer orders. - Request any additional information required to process orders. - Enter customer orders into Tall Emu accurately and efficiently. - Assign orders to the appropriate team members. - Release orders into production. - Update notes, order statuses, and customer information within company systems. - Monitor order progress through production. - Ensure orders are processed accurately and within required timeframes. - Liaise with internal teams regarding order status, production schedules, and customer requirements. - Maintain accurate order records and documentation. Requirements - Respond promptly to customer enquiries via phone, email, and website. - Provide customer updates and follow-ups. - Handle customer complaints professionally. - Manage warranty claims. - Process returns and replacements. - Maintain a high level of customer satisfaction and professionalism. Benefits - Manage multiple email inboxes, including Orders and General Enquiries. - Liaise with customers, suppliers, installers, and internal team members. - Forward enquiries to the appropriate department when required. Company Description - Schedule deliveries, installations, and service appointments. - Coordinate schedules with internal operations teams. - Confirm appointments and bookings with customers. - Work closely with production and installation teams to ensure deadlines are met. - Assist in coordinating production runs and workflow planning. Sales Support - Answer customer sales enquiries. - Assist customers with product information and technical questions. - Manage website enquiry and quote request submissions. - Prepare and process quotations. - Follow up customer leads. - Forward specialised enquiries to the relevant sales team member. Purchasing & Supplier Management - Order materials and supplies including: - Sand and cement products - Mapei products - Cement Australia products - Packaging materials - Office supplies - Production consumables - Coordinate supplier deliveries. - Monitor stock levels and reorder supplies when required. Data Management - Maintain accurate records and databases. - Organise company documents using cloud-based systems. - Update product codes, pricing, and system information. - Maintain CRM and customer databases. - Ensure data accuracy across all business systems. Customer Relationship Management (CRM) - Update and maintain CRM systems. - Record customer interactions and notes. - Assist in managing ongoing customer relationships and communications. Research & Reporting - Conduct online research as required. - Gather and summarise information for reports. - Generate operational, sales, and production reports. - Provide administrative support for business improvement initiatives.

Role Description We are seeking organized and customer-focused individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with travel research, reservation coordination, supplier communication, and itinerary support. The ideal candidate is detail-oriented, enjoys helping others, and is comfortable working in a remote environment using online systems and communication tools. Key Responsibilities - Assist clients with coordinating travel arrangements, including accommodations, cruises, tours, transportation, and vacation packages - Research travel options and provide information based on client needs and preferences - Communicate with travel suppliers regarding availability, reservation details, schedules, and travel-related information - Support clients throughout the reservation process and help ensure booking details are accurate and complete - Respond to client inquiries through phone, email, and online communication platforms - Maintain accurate records, documentation, and travel-related information - Follow established company procedures and customer service standards - Monitor reservations and assist with travel-related updates when needed Qualifications - Strong communication and customer service skills - Excellent organizational and multitasking abilities - Attention to detail and accuracy when managing information - Comfortable using computers, web-based systems, and online communication tools - Ability to work independently and manage responsibilities in a remote environment - Reliable internet access - Must be at least 18 years of age and authorized to work in your location - Previous experience in customer service, hospitality, administration, travel, or a related field is helpful but not required Benefits - Remote work environment - Comprehensive onboarding and training resources - Access to travel industry tools and supplier networks - Ongoing learning and professional development opportunities - Flexible scheduling options based on business needs

Role Description As a Senior Client Support Specialist, you will serve as a subject matter expert on our portfolio of innovative financing solutions. You will partner with internal teams and external channel partners to communicate and execute the product strategy for Global Business Solutions (GBS) Lending, including hardware and alternative financing. - Communicate product strategy for GBS Hardware Financing solutions to bank partners and Independent Sales Organizations (ISOs) - Collaborate with internal teams, bank partners, ISOs, and merchants to deliver a best-in-class SMB financing experience - Train and present product enhancements to channel partners while monitoring KPIs related to product performance and service trends - Track and report on product performance, assist with issue prioritization, and support analysis related to pricing and product bundling - Draft internal product communications and documentation - Partner with product, legal, compliance, vendors, and operations teams to resolve issues - Monitor ISO prospects to identify customer needs and market insights - Support issue management, including root cause analysis and client communication - Ensure compliance with system auditing, client profile updates, and administrative requirements Qualifications - Minimum of 3 years of experience in product management and/or relationship management - Experience in payments or merchant lending - High school diploma or equivalent required - Ability to travel up to 10% Requirements - Experience in equipment financing (preferred) Benefits - Fuel Your Life program to support physical, financial, social, and emotional well-being - Paid holidays and generous time away policies - No-cost mental health support through Employee Assistance Programs - Living Proof program to recognize your peers’ extra effort with points used for rewards - Eight Employee Resource Groups to foster a collaborative culture - Unparalleled professional growth with training, development, and internal mobility opportunities - Retirement planning and discounted shares with the Employee Stock Purchase Plan