Role Description The Medical Assistant serves as a key member of Nolia's interdisciplinary team, supporting patients, caregivers, Care Navigators, therapists, nurse practitioners, and physicians. This role combines traditional medical assistant responsibilities with care coordination, patient navigation, scheduling, operational support, and population health outreach. The ideal candidate is highly organized, compassionate, technologically savvy, proactive, and comfortable working independently in a fast-paced virtual healthcare environment. Success in this role requires exceptional communication skills, strong problem-solving abilities, attention to detail, and a genuine passion for supporting older adults and family caregivers. This is a highly collaborative role for someone who enjoys helping people, solving problems, and ensuring that patients and caregivers receive timely support and access to services. Key Responsibilities - Patient & Caregiver Support - Serve as a welcoming first point of contact for patients and caregivers. - Respond to incoming patient inquiries via phone, email, text, patient portal, and other communication channels. - Provide education regarding Nolia's programs and services. - Assist patients and caregivers in understanding eligibility, enrollment, and available support services. - Ensure patients and caregivers are connected with the appropriate clinician, Care Navigator, or community resource. - Support patient onboarding and intake processes. - Conduct outreach and follow-up calls to support engagement and continuity of care. - Complete monthly patient and caregiver check-ins. - Support resource navigation and community referrals. - Provide telehealth and technology support to patients and caregivers as needed. - Ensure clients have all forms signed before their appointment. - Client complaint and resolution support. - Support in maximizing and utilizing clinician time efficiently. - Care Coordination - Verify insurance eligibility, benefits, and coverage requirements. - Support prior authorization and referral processes. - Assist with obtaining outside medical records and documentation. - Maintain accurate medication lists and support medication reconciliation workflows. - Monitor patient needs and escalate clinical concerns to the appropriate clinician. - Support implementation and follow-up of care plans. - Assist Care Navigators with coordination of services and patient follow-up. - Facilitate communication between patients, caregivers, healthcare providers, and community partners. - Support transitions of care following hospitalizations, emergency department visits, and other healthcare encounters. - Clinical & Administrative Support - Monitor and triage shared inboxes and incoming requests. - Route inquiries to the appropriate team members and ensure timely resolution. - Coordinate appointment scheduling, rescheduling, and waitlist management. - Work closely with front-line staff to optimize patient access and scheduling. - Support faxing, records requests, forms, and clinical documentation workflows. - Assist clinicians with administrative tasks that improve efficiency and patient care. - Track completion of required program documentation and quality measures. - Assist with quality improvement projects and operational initiatives. - Maintain accurate documentation within the electronic health record. - Support team in client complaints or concerns. - GUIDE Program Support - Support patients and caregivers enrolled in the GUIDE program. - Conduct routine outreach and engagement activities. - Assist with caregiver education and training initiatives. - Track required GUIDE activities and documentation. - Support interdisciplinary collaboration among Care Navigators, therapists, nurse practitioners, and physicians. Qualifications - Medical Assistant certification or equivalent healthcare experience. - Minimum 2 years of experience in healthcare, care coordination, patient navigation, medical office operations, or customer-facing healthcare support roles. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Demonstrated problem-solving and critical-thinking skills. - Ability to work independently and prioritize competing responsibilities. - Experience working with electronic health records and healthcare technology platforms. - High level of proficiency with technology, including telehealth platforms, cloud-based software, Microsoft Office, Google Workspace, and communication tools. - Ability to quickly learn and adapt to new technologies and workflows. Requirements - Experience working with older adults, dementia, caregiving, palliative care, behavioral health, or chronic disease management. - Experience with Medicare, Medicare Advantage, and insurance verification processes. - Experience in care management, population health, social services, or patient navigation. - Familiarity with community-based resources and healthcare systems. - Experience in a virtual healthcare or telehealth environment. - Bilingual language skills. Ideal Candidate The ideal candidate is someone who thrives in a dynamic environment and enjoys helping patients navigate complex healthcare systems. They are resourceful, proactive, and comfortable taking ownership of problems through resolution. They are equally comfortable speaking with caregivers, coordinating with clinicians, troubleshooting technology issues, managing multiple priorities, and ensuring patients receive timely support. Most importantly, they understand that exceptional care is often delivered through communication, coordination, and ensuring that no patient or caregiver falls through the cracks.

• Organize and maintain case files and discovery documentation • Support ongoing client communication including SMS follow-ups and updates • Prepare and assist with filing standard legal documents such as notices of appearance and discovery requests • Assist with electronic discovery review and organization of case-related materials • Manage calendar scheduling and appointment coordination • Coordinate travel logistics related to legal cases • Schedule client meetings, including coordination for individuals both in and out of custody • Manage client intake processes and maintain clear communication with prospective and current clients

Role Description We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Write and distribute email, correspondence memos, letters, faxes and forms - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new deals and suppliers - Maintain contact lists - Book travel arrangements - Submit and reconcile expense reports - Provide general support to visitors - Act as the point of contact for internal and external clients - Liaise with executive and senior administrative assistants to handle requests and queries from senior managers Qualifications - Proven experience as an administrative assistant, virtual assistant or office admin assistant - Knowledge of office management systems and procedures - Working knowledge of office equipment, like printers and fax machines - Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) - Excellent time management skills and the ability to prioritize work - Attention to detail and problem-solving skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Role Description Du willst nicht nur analysieren, sondern Verantwortung übernehmen? Der Geschäftsbereich Mental Health & Addiction vereint Akutpsychiatrie, Akutpsychosomatik, psychosomatische Rehabilitation und spezialisierte Suchtkliniken an Standorten in ganz Deutschland. Als Referent der Regionalgeschäftsführung bist du nah am Geschehen: Du arbeitest eng mit unseren Klinikleitungen zusammen, unterstützt die Regionalgeschäftsführung bei der Steuerung des Klinikportfolios und begleitest unsere Standorte in operativen und strategischen Fragestellungen. Dabei bist du Ansprechpartner, Sparringspartner und Schnittstelle zugleich. Du erkennst Handlungsbedarfe, begleitest Veränderungsprozesse und trägst dazu bei, unsere Kliniken fachlich, organisatorisch und wirtschaftlich erfolgreich aufzustellen. Deine Aufgabenschwerpunkte - Unterstützung der Regionalgeschäftsführung operativ und strategisch mit eigenen Impulsen - Analyse, Aufbereitung und Interpretation von Kennzahlen und KPI-Daten zur Entwicklung fundierter Handlungsempfehlungen - Unterstützung bei der Wirtschaftsplanung sowie bei der Erstellung, Steuerung und Nachverfolgung von Budgets - Vorbereitung von Kostenträgerverhandlungen einschließlich Datenanalysen und entscheidungsrelevanter Unterlagen - Eigenständige Steuerung von klinikübergreifenden Projekten – von der Konzeption bis zur Umsetzung - Steuerung, Begleitung und Nachverfolgung von Investitionsvorhaben - Prüfung und Freigabe von Rechnungen unter Einhaltung definierter Prozesse und Richtlinien - Aktive Steuerung des Personalbestands in enger Zusammenarbeit mit HR, einschließlich Monitoring, Personalplanung und Reporting Qualifications - Abgeschlossenes Studium im Bereich Betriebswirtschaft, Gesundheitsökonomie oder kaufmännische Ausbildung mit entsprechender Weiterbildung - Erfahrung im Controlling, in der Assistenz auf Leitungsebene oder im Gesundheitswesen von Vorteil - Erfahrung in der Zusammenarbeit mit HR und betriebswirtschaftlichen Steuerungsinstrumenten von Vorteil - Strukturierte, proaktive und eigenständige Arbeitsweise - Hohes Maß an Diskretion und professionelles Auftreten - Reisebereitschaft - Du bist neugierig auf neue Orte und unterschiedliche Klinikkulturen Benefits - Flexible Arbeitsgestaltung - wir arbeiten hauptsächlich Remote - Präsenztermine sind direkt in unseren Kliniken – kein Büroalltag von der Stange - Innovatives und dynamisches Team, das Zusammenarbeit, kurze Entscheidungswege und neue Ideen aktiv fördert - Regelmäßige Teamevents, die den Zusammenhalt stärken und Raum für Austausch auch abseits des Arbeitsalltags bieten - JobRad-Leasing für Deine nachhaltige und gesunde Mobilität - Zahlreiche Mitarbeitervorteile für bekannte Marken (Corporate Benefits) - Betriebliche Altersvorsorge - Fort- und Weiterbildungsmöglichkeiten über unsere MEDIAN Akademie Company Description MEDIAN Deutschland ist Teil der MEDIAN Group, einem der führenden europäischen Anbieter auf dem Gebiet der medizinischen Rehabilitation und der psychischen Gesundheit. Mit mehr als 120 Einrichtungen in ganz Deutschland bietet MEDIAN ein dynamisches und innovatives Umfeld für Beschäftigte in den unterschiedlichsten Fach- und Servicebereichen mit vielfältigen Einstiegs- und Entwicklungsmöglichkeiten. Als Spezialist für Rehabilitation und Teilhabe begleiten wir unsere Patientinnen und Patienten auf dem Weg zur Genesung und zurück in den Alltag – ganz nach unserem Leitsatz „Das Leben leben“.