Drive customer retention and growth by securing renewals and identifying expansion opportunities. Build trusted relationships with stakeholders to enhance advocacy and represent customer feedback to internal teams for product development.

• Run pilots — scope success criteria, drive engagement, and create a path to conversion • Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly • Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work • Build customer relationships — earn trust with champions, admins, and business stakeholders • Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities • Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth • Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

Title: Manager, Media Buying Location: United States- New York, NY Job Description: ABOUT VAYNERMEDIA VaynerMedia is a global integrated creative and media agency, built for today's consumers. As the Modern Agency of Record, it understands the nuances of today's attention landscape, empowering brands to win attention, drive relevance, and deliver business results. Founded in 2009, by Gary Vaynerchuk, the independently owned agency operates in 15 offices worldwide, including Amsterdam, Bangkok, Chicago, New Delhi, Kuala Lumpur, London, Los Angeles, Mexico City, Miami, New York, Tokyo, Toronto, Singapore, and Sydney. VaynerMedia is part of the VaynerX family of companies. The Media Manager drives digital media campaign success from strategy to execution. This hybrid role blends planning and hands-on buying, requiring expertise in developing and implementing innovative media strategies, leading a team, and delivering exceptional client results. The Media Manager acts as a key marketing partner to clients, providing strategic guidance, fostering relationships, and ensuring effective media investments. What You’ll Do: - Manage the full campaign lifecycle, from initial strategy and client consultation on media approaches, platform nuances, and ad operations (to maximize ROI) to hands-on buying, budget management, and ongoing performance optimization. - Develop and deliver comprehensive, data-driven media strategies that encompass planning, execution, and optimization across digital platforms to achieve client goals. - Oversee media plan execution, proactively identifying opportunities to improve campaign performance, troubleshooting issues, and managing ad technology vendors. - Create deliverables such as quarterly decks and performance recaps, and monitor campaign performance to derive insights and implement data-backed optimizations. - Provide excellent client service, including proactive communication, strategic guidance, and the cultivation of strong client relationships. - Lead and mentor a team of Media Analysts and Senior Media Analysts, fostering growth, a collaborative culture, and high-quality work. - Oversee team performance, deliverables, and workflows, implementing process improvements and optimizing structures to maximize output. - Collaborate with internal teams (Insights & Strategy, Creative, Project Management, Analytics) to develop omnichannel media strategies. - Contribute to agency growth by identifying opportunities to offer additional services to existing clients and introduce new clients. - Maintain relationships with media vendors and develop platform, publisher, and brand partnerships. What You’ve Got: - 3-5+ years of media agency experience managing and executing across digital platforms - Experience buying and planning across multiple digital media channels with depth in a majority of the following: - Social: Facebook/Instagram, Twitter, Snapchat, Pinterest, LinkedIn, TikTok - Amazon (AMS, Amazon DSP, AMG) - Programmatic Display/Video (DV360, The Trade Desk, etc.) - Publisher/Partner Direct - Connected TV/OTT (Roku, Hulu, etc.) - Digital Audio (Spotify, Pandora, etc.) - Paid Search (Google, Bing, Amazon) Fluency with analytics, attribution, and measurement systems (e.g., Google Analytics, MOAT/IAS/DoubleVerify). - Strong analytical and problem-solving skills, with the ability to identify opportunities and recommend effective solutions. - Proficiency in Excel (pivot tables, V-LookUps, macros) and ability to work in-platform. - Ability to present complex information clearly and concisely, and distill actionable insights. - Proven ability to provide constructive feedback, advocate for the team, and deliver kind candor. - Ability to work independently and manage multiple projects simultaneously. - Demonstrates a collaborative, empathetic, and proactive approach, building strong working relationships and fostering a positive team environment. Understands the importance of listening, valuing diverse perspectives, and supporting colleagues to achieve shared goals. - Exhibits a drive for continuous learning, improvement, and innovation, readily adapting to new technologies, industry trends, and evolving client needs. Embraces challenges as opportunities for professional development and seeks out ways to enhance skills and knowledge. - Possesses the ability to solve problems creatively and work effectively across teams, demonstrating strong communication, diplomacy, and conflict-resolution skills. Thrives in a fast-paced environment and contributes to a culture of shared success.

Manage inbound customer inquiries through various channels, resolve issues efficiently, document case details, and collaborate with teams to provide exceptional customer service while maintaining performance standards.