Role Description The Telephonic Case Manager Team Lead supports clinical case management operations by mentoring team members, promoting quality outcomes, and helping the team deliver a consistent customer experience. This full-time, work-at-home role requires employees to conduct business in a secure, private area of the home where confidential conversations cannot be overheard. - Support team performance related to clinical outcomes, total cost of care, stakeholder experience, and operational goals. - Partner with the Clinical Supervisor to support employee engagement, retention, coaching, and development. - Train, mentor, and support new and existing team members in partnership with leadership. - Promote collaboration across clinical disciplines and help identify development opportunities at the individual and team level. - Guide team members toward evidence-based actions that support quality outcomes and appropriate medical cost management. - Participate in workgroups, committees, team meetings, and special projects as needed. Additional Responsibilities - Complete chair-side assessments in Verint to support adherence to standard operating procedures and clinical quality expectations. - Assist the Clinical Supervisor with audits, including NCQA, calendar, and account-specific audits. - Support clinical rounds in partnership with Medical Directors. - Resolve escalated issues referred by internal teams or customers. - Serve as a clinical case management subject matter expert. - Support new hire orientation in partnership with Workforce Development. - Assist with day-to-day team operations, including team meetings, coaching support, call-off support, and monitoring team communication spaces. - Maintain a case management workload equal to approximately 50% of the team average, including customer-facing and medical management cases. Qualifications - Active, unrestricted RN license in good standing in state of residence. - Clinical nursing experience with demonstrated ability to apply clinical judgment in a case management setting. - Experience in complex case management. - Ability to provide coaching, feedback, and mentoring to team members. - Ability to work from home in a secure, private workspace that supports confidential conversations. Preferred Qualifications - Strong administrative, computer, and software application skills. - Effective interpersonal, written, and verbal communication skills. - Ability to work collaboratively in a team environment. - Strong clinical acumen, sound decision-making skills, and ability to analyze quantitative and qualitative data. - Demonstrated ability to prioritize work, manage time, and delegate when appropriate. - Ability to resolve internal and external concerns in a professional, customer-focused manner. - Experience communicating directly with customers by phone and in writing; telephonic coaching or counseling experience is helpful. Benefits - Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) plan. - Company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays. - Annual salary range of 77,500 - 129,100 USD, depending on relevant factors. - Eligibility to participate in an annual bonus plan.

Role Description We are looking for a Business Analyst to support the development, coordination, and preparation of Request for Proposal (RFP) documents and contracts for technology-related and operational projects. This position will be a 6-12 month full-time contract and can be performed remotely. Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do - Develop, coordinate, and prepare Request for Proposal documents for Commission technology-related and operational projects - Ensure adherence to state procurement requirements and best practices - Assist with the proposal evaluation process - Develop, draft, negotiate, and review technology-related and operational contracts and related documents - Evaluate contracts and related documents for risks and ensure compliance with internal policies, regulatory requirements, and data-protection standards - Serve as the primary support and coordinator for the Commission’s E-Commerce procurement and the resulting contract - Train Commission staff on the Request for Proposal process and contract development - Perform other duties as assigned Qualifications - Excellent writing skills - Strong attention to detail - Expertise in contract drafting - Ability to work in cross-functional teams and explain contract language to stakeholders - Knowledge of relevant laws and regulations - Familiarity with New Hampshire Liquor Commission procedures and business needs - Experience with State of New Hampshire procurement and contracting requirements - Ability to interpret statutes, policies, and technical requirements Requirements - Experience with technology-related and operational contract management (preferred) Physical Demands - Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. - Must be able to communicate with customers/team members over the phone and in person. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Benefits - $70.30 per hour - Medical, dental, and vision insurance - 401k retirement account access - Paid sick leave and/or other paid time off as provided by applicable law

Role Description Responsible for serving as a key financial business partner in assigned areas of responsibility. This role will provide support and advise in strategic and operational decision making through insights that drive better business performance. This position will support and reinforce key initiatives within the Finance department through education and communication with senior financial and operational leaders. - Support the business to raise standards in key decision areas. - Perform a broad range of financial analysis and business plan responsibilities for assigned areas. - Conduct complex financial analysis on performance and potential new business activities. - Coordinate and perform a variety of complex financial analysis. - Serve as support for activities relating to physician compensation and production analysis as assigned. - Develop and maintain analytical methodologies, tools, and data to ensure data quality, security, and accessibility. - Provide technical expertise to other staff involved in data analysis. - Act as a liaison between finance and operational leaders. - Guide the annual operating budget process to ensure timely and accurate fiscal planning. - Review budget variances and work with leaders to ensure compliance. - Support Vice Presidents and senior leadership across the organization. - Serve as technical and subject matter expert for areas in which they work. - Provide input and guidance to other members of the Finance team. - Lead projects, develop and implement new methodologies, and make recommendations to improve both the business and processes within the Finance team. - Implement analytical processes and tools (statistical software, data visualization tools, database systems). - Lead and work on highly complex projects with large degrees of risk and scope. - Provide day-to-day leadership and direction to assigned team members. - Participate in the annual performance review process. - Provide accurate and timely feedback to team members on their work performance, accomplishments, and opportunities. Use tools and technologies including Tableau, Visio, Power BI, Power Automate, SQL, VBA Macros, MS power apps and databases; Vizient tools and contracts, Six Sigma, Strata and healthcare data through ERP systems like Oracle Netsuite and EPIC. Qualifications - Bachelor’s degree or equivalent in Industrial and Systems Engineering, Mechanical Engineering, or a related field. - 4 years related experience. - 24 months of experience with the following: - Performing financial analysis and business planning. - Developing and maintaining analytical methodologies, tools, and data. - Generating reports and queries on data visualization platforms including Tableau, Advanced Excel, Visio, Power Bi, and Power Automate. - Providing technical expertise on SQL, Microsoft Excel, and VBA Macros. - Experience with Vizient tools and contracts, Six Sigma, Strata, and healthcare data through ERP systems including Oracle Netsuite and EPIC. Benefits - Medical, dental, vision, life, and disability insurance. - 401(k) plan with employer contributions. - Professional development through training, tuition reimbursement, and educational programs. - Flexible scheduling and generous time off. - Wellness resources focused on physical, mental, and emotional health.

• Lead requirements gathering activities through stakeholder interviews, workshops, discovery sessions, and process mapping exercises. • Analyze and document current-state and future-state business processes, identifying opportunities for optimization and automation. • Elicit, document, and manage functional and non-functional requirements, business rules, data requirements, and process dependencies. • Develop business requirements documents (BRDs), user stories, acceptance criteria, process flows, use cases, data mappings, and solution documentation. • Manage and prioritize product backlogs in partnership with Product Owners and business stakeholders. • Facilitate requirements reviews and solution design sessions with business users, architects, administrators, and development teams. • Support Salesforce Sales Cloud, Service Cloud, CPQ/Revenue Cloud, and Lead-to-Cash processes including lead management, opportunity management, quoting, pricing, approvals, contracts, billing, and renewals. • Ensure proposed solutions align with business objectives, Salesforce best practices, and enterprise standards. • Develop test strategies, test scenarios, and business validation plans to ensure requirements are fully met. • Coordinate User Acceptance Testing (UAT), defect triage, regression testing, and release validation activities. • Validate Salesforce configurations, CPQ pricing logic, workflows, integrations, reports, dashboards, and business processes. • Maintain end-to-end requirements traceability from discovery through deployment. • Act as the primary liaison between business stakeholders and technical teams, facilitating communication, decision-making, and issue resolution. • Participate in Agile ceremonies including backlog grooming, sprint planning, demos, and retrospectives. • Support change management, user training, documentation, and adoption initiatives to ensure successful business outcomes.