Role Description As a Remote Client Support Manager, you will play a key role in ensuring clients receive timely, professional, and personalized support. You’ll collaborate with team members using virtual tools while maintaining a strong focus on service excellence and client satisfaction. This position is ideal for individuals who are organized, proactive, and confident working independently, while also contributing to a supportive, remote team. Key Responsibilities - Manage client support operations remotely, ensuring all inquiries are handled efficiently and professionally - Collaborate with team members through virtual platforms to resolve client needs - Maintain accurate and detailed records of client interactions and outcomes - Identify opportunities to improve processes and enhance the client experience - Build and maintain strong client relationships through solutions-focused service - Uphold high standards of professionalism, accuracy, and service quality Qualifications - Strong computer skills and comfort with virtual communication tools - Excellent communication and interpersonal abilities - Self-motivated with the ability to work independently in a remote environment - Strong organization, attention to detail, and follow-through - Prior client support experience preferred, but not required - Commitment to delivering exceptional service and building relationships - Comprehensive training and mentorship are provided for motivated, coachable individuals. Benefits - 100% Remote Work: Design a schedule that fits your lifestyle while working from anywhere. - Flexible Scheduling: Balance personal priorities while meeting performance expectations. - Supportive Team Environment: Collaborative, accountable, and growth-focused culture. - Professional Development: Ongoing training, mentorship, and opportunities for advancement. - Performance-Based Compensation: Competitive earning potential aligned with your contributions and results. - Meaningful Work: Make a real impact by helping clients succeed and improving their overall experience. Ready to Get Started? If you’re ready to grow your career, work from home, and make a meaningful difference through exceptional client support, we encourage you to apply today. Join AO as a Remote Client Support Manager and build a flexible, rewarding career—right from home.

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team

Role Description We provide industry-leading technology, training, lead systems, and Medicare products designed to help you build a successful and rewarding career. Already licensed? That's fantastic! Not licensed yet? No problem. Our comprehensive training program will guide you through the licensing process and provide the support you need to become a successful Medicare Sales Agent. We offer a proven business system that is dependable, scalable, and designed to help you grow. Our remote call center allows our agents to work alongside their mentors from the comfort of their own homes, making it a great option for those who prefer to avoid commuting to the office. We also have a fantastic method if you believe that your skills are better suited to direct sales. We believe in work-life balance and giving you the freedom to prioritize your family while building a successful career. Take control of your schedule, your income, and your future while helping Medicare beneficiaries find the coverage that best fits their needs. Apply today and start building a meaningful career in the Medicare industry. What You'll Do - Work with warm, exclusive leads — no cold calling, door knocking, or prospecting required - Connect with individuals who are seeking information about Medicare coverage options - Educate clients on Medicare plans and help them make informed decisions based on their needs - Conduct appointments virtually or by phone from the comfort of your home - Follow a proven sales process designed to help you build a successful business - Develop long-term client relationships through exceptional service and support - Attend training sessions and coaching calls to continuously develop your sales and communication skills - Work independently, set your own schedule, and take ownership of your personal and professional growth - Help Medicare beneficiaries gain confidence in their healthcare coverage while building a rewarding and flexible career Qualifications - Strong communication skills with the ability to build trust and develop positive client relationships - Self-motivated and goal-oriented, with a desire to grow income through performance-based opportunities - Willingness to obtain a Health insurance license (no experience required) - Coachable and open to learning, with the ability to follow a proven, step-by-step system - Ability to work remotely with strong time management, organization, and self-discipline - Professional, reliable, and responsible, with the ability to pass a background check - Growth-minded, with an interest in long-term career advancement and leadership opportunities - Comfortable speaking with clients over the phone or via virtual platforms (Zoom, etc.) - Basic computer skills and familiarity with online tools and CRM systems - Positive attitude with a strong work ethic and willingness to take initiative

• Reviews insurance denials and rejections to determine the next appropriate action steps and obtain the necessary information to resolve any outstanding denials/rejections. • Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans. • Verifies receipt of claim with insurance plans, determining the next appropriate action steps and timeliness of claims maximum reimbursement. • Researches all information needed to complete the billing process including obtaining information from providers, ancillary services staff, and patients. • Obtains and attaches referrals/authorizations to appointments/charges. • Maintains productivity and accuracy metrics per department expectations and AEIOU Behavioral Standards. • Assumes full responsibility for reducing the accounts receivable of insurance balances by working through outstanding accounts. • Analyzes account for proper claims processing and payment posting through inquiries from patients or staff. • Identifies and communicates trends and/or potential issues to the management team. • Follows and maintains all HOPCo policies and procedures, including those specific to billing and the Revenue Cycle.