White Hat Gaming logo
White Hat Gaming

Market Leading Full-Service Platform

Affiliate Coordinator

Affiliate ManagerAffiliate MarketingFull TimeRemoteSeniorTeam 501-1,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Malta

Posted

1 day ago

Salary

0

Seniority

Senior

English

Job Description

Affiliate Coordinator

White Hat Gaming

• Coordinate cross-functional activities and ad-hoc information between internal teams (including finance and compliance) and external stakeholders • Manage partner onboarding and serve as the first point of contact for new prospective partners • Monitor and triage affiliate support inquiries received via email, chat, and support channels, ensuring timely follow-up and resolution • Facilitate the monthly affiliate payment process by preparing and verifying payment data for finance processing • Carry out administrative tasks related to the department, including player onboarding coordination, AML support, compliance follow-up, and resolution of partner queries on payment and account matters • Support partner relationship management through basic outreach and follow-up activities (e.g. inactive partner re-engagement, performance monitoring follow-up) • Communicate with affiliate partners on brand offers, promotions, and operational matters • Liaise with colleagues to ensure communication channels and partner-facing content are current • Work with and provide operational input on automation and AI tools as they are introduced to support and develop the role • Represent the company at industry events at locations in and outside of Malta • Other related tasks as instructed by the line manager.

Job Requirements

  • Previous experience in an operations, affiliate, customer support, account management, or administrative role within the iGaming industry
  • Fluent in written and spoken English with excellent communication skills (additional languages are considered an advantage)
  • Strong organisational and time management skills, with the ability to manage and prioritise multiple tasks effectively
  • Computer-literate with strong knowledge of Microsoft Office, particularly Excel
  • Excellent attention to detail and ability to maintain accuracy when handling data and administrative processes
  • Strong problem-solving skills and a proactive approach to resolving issues
  • Ability to build and maintain effective working relationships with internal and external stakeholders
  • Motivated team player with a collaborative mindset
  • Self-starter with a positive, can-do attitude and the ability to work independently
  • Adaptable and comfortable working in a fast-paced, evolving environment
  • Comfortable working with new technologies, automation tools, and AI-assisted workflows.

Benefits

  • A remote and flexible working schedule.
  • Generous time off varied based on the country of residence.
  • Discretionary annual performance bonus
  • Training and other learning & development opportunities to support you through your career progression.
  • Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
  • Various well-being programmes and initiatives.

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