Social Solutions Manager (Fixed-Term) Location - United States - Remote Description Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. Channel Factory is headquartered in the United States and has global offices across 20+ cities/countries. This position will be based in the United States. Remote work status is subject to change at any time. We are seeking an experienced Social Solutions Manager to join our growing team and drive the development of a groundbreaking social media offering in the North America market. The ideal candidate will be a strategic thinker with a passion for social media and a proven track record of launching and managing paid campaigns across platforms like Meta, TikTok, LinkedIn, and more. You will be responsible for onboarding new clients, managing campaigns, optimizing performance, and driving client growth and retention. This role is ideal for someone eager to shape the future of social media marketing and thrive in a fast-paced, results-oriented environment. Key Responsibilities Client Onboarding and Development - Lead the onboarding process for new social media clients, educating them on our processes and strategies. - Develop tailored campaigns that set the foundation for long-term success, ensuring a seamless handoff to the Client Solutions Manager once campaigns are stabilized. - Collaborate with platform representatives (e.g., Meta, TikTok, LinkedIn) to secure resources and expertise for client campaigns. Campaign Management and Reporting - Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). - Monitor campaign pacing and performance metrics, proactively addressing any issues. - Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. Client Growth and Retention - Manage a portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. - Build strong client relationships and proactively address their evolving needs. - Collaborate with the Client Solutions Management team to ensure alignment and growth. Team Support and Process Improvement - Support the Senior Client Solutions Managers with daily tasks and initiatives. - Lead internal training sessions on social media platforms, workflows, and best practices. - Identify and implement improvements in social media workflows to drive efficiency. Industry Expertise and Knowledge Sharing - Stay updated on the latest trends, ad formats, and advancements in social media platforms. - Share updates and best practices with internal teams to enhance knowledge and expertise. - Maintain a strong understanding of third-party tools and their integration with social media campaigns. Additional Support - All other duties as assigned. Requirements Experience - 8+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization. - Experience in digital media agencies or tech publishers is a plus. Technical Skills - Advanced knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies. - Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies. Client-Focused Skills - Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions. - Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients. Organizational Excellence - Highly organized and detail-oriented, capable of managing multiple projects simultaneously. Certifications - Social media certifications are a plus. Ability to Travel - This role may involve occasional travel for in-person collaboration, meetings, trainings, etc. Benefits - Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations - Competitive salary - Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance) - Cell phone and Wi-Fi reimbursement - Bill Spend Stipend - Work-life flexibility – we value your contributions above all

Social Solutions Associate - Fixed Term Remote North America [US, Canada, MX] United States Description Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture. Remote work status is subject to change at any time. Channel Factory is headquartered in the United States and has global offices across 20+ cities/countries. This position will be based in the United States. We are seeking an experienced Social Solutions Associate to join our growing Media Solutions team, driving the development of our social media offering in North America. The ideal candidate is a strategic, results-oriented professional with a proven track record of launching, managing, and optimizing paid social campaigns across platforms like Meta, TikTok, and LinkedIn. This role is central to our operational delivery, encompassing client onboarding, performance optimization, and client growth and retention. Crucially, you will provide essential support to Social Solutions Managers by implementing process improvements, handling reporting requests, and assisting with daily execution to ensure stability and efficiency within a fast-paced environment. Key Responsibilities Client Onboarding and Development - Facilitate pre and post-onboarding support for new social media clients, educating them on our processes and strategies via insights from Social Media Manager. Campaign Management and Reporting - Launch, maintain, and optimize paid social campaigns to achieve client goals and key performance indicators (KPIs). - Monitor campaign pacing and performance metrics, proactively addressing any issues. - Prepare and deliver detailed campaign reports with insights, wins, and areas for improvement. Client Growth and Retention - Manage a smaller scale portfolio of clients, focusing on retention, satisfaction, and upsell opportunities. - Build strong client relationships and proactively address their evolving needs. - Collaborate with the Social Solutions Management team to ensure alignment and growth. Team Support and Process Improvement - Support the Social Solutions Managers and team with daily tasks and initiatives. - Execute identified process improvements in social media workflows to drive efficiency. - Implementing reporting requests - Support Media Buyer communication with the social solutions managers. Industry Expertise and Knowledge Sharing - Stay updated on the latest trends, ad formats, and advancements in social media platforms. - Share updates and best practices with internal teams to enhance knowledge and expertise. - Maintain a strong understanding of third-party tools and their integration with social media campaigns. Additional Responsibilities - All other duties as assigned Requirements Experience - 4+ years of experience in paid social media management, with a strong focus on campaign strategy and optimization. - Experience in digital media agencies or tech publishers is a plus. Technical Skills - Knowledge of social media platforms like Meta, TikTok, and LinkedIn, including media buying, bidding models, and optimization strategies. - Proficiency in data analysis tools, including Excel, with a strong ability to interpret metrics and translate them into actionable strategies. Client-Focused Skills - Strong relationship-building abilities with a focus on understanding client needs and crafting tailored solutions. - Excellent communication skills, both verbal and written, with experience presenting strategies and reports to clients. Organizational Excellence - Highly organized and detail-oriented, capable of managing multiple projects simultaneously. Certifications - Social media certifications are a plus. Travel - This role may involve occasional travel for in-person collaboration, meetings, trainings, etc. Benefits - Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations - Competitive salary - Comprehensive medical benefits (Medical, Vision, Dental, and Life Insurance) - Cell phone and Wi-Fi reimbursement - Bill Spend Stipend - Gym Stipend - Work-life flexibility – we value your contributions above all

• Provide technical expertise in customer engagements concerning private cellular and cellular edge router platforms. • Lead alpha/beta testing and field trials. • Create and deliver enticing proofs-of-concept/presentations/proposals. • Create high-level solution designs/architectures. • Conduct effective customer meetings and gather/document/influence requirements. • Develop strong relationships with customers as a trusted technical advisor. • Articulate Netsync and OEM partners’ value proposition. • Provide technical oversight on solution configuration, design, proposal, and deployment. • Assist with strategy development on how to best position technology internally and externally.

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Job Location: Switzerland What you'll do The Pre-Sales Solution Engineering organisation is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds - from Financial Consulting to Product Management, Customer Support to Software Engineering, and we are serious about building a diverse, experienced and curious team. As a Solutions Engineer, you are the technical customer advocate within Cloudflare. To aid your customers, you will work closely with every team at Cloudflare, from Sales and Product to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and create scalable solutions for your customer's needs. Examples of desirable skills, knowledge and experience Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology and have the ability to explain complex technical concepts in easy-to-understand terms. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. You appreciate the diversity of challenges in working with customers, and look forward to helping them realize the full promise of Cloudflare. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other. You will have a good fundamental understanding on how to obtain the technical win so that customers choose our proposed solutions over that of competitors. Additional experience might include a combination of the skills below: - Business Fluency in German - Ability to manage a project, work to deadlines, and prioritize between competing demands - Understanding of "how the internet works". For example: - Know the differences between TCP & UDP, and understand what kinds of applications may favor one over the other; - Can explain the difference between authoritative DNS & recursive DNS; - You understand the role of a firewall, why TLS (SSL) plays an increasingly important role on today's Internet, a solid understanding of HTTP and a willingness to dive deeper into the quirks of clients & servers alike; - Understanding of how customers make buying decisions, how to explain ROI. - Travel expected to customer offices, conferences and/or do talks. Bonus! - Previous experience in a pre-sales SE or consulting role. (note: doesn't have to be in tech); - Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills; - You've built a web application before, or contributed to an existing application in a meaningful way; - You can describe the differences between CSRF, XSS and SQLi in detail, and Cloudflare's role in defending against them; - Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2; - Exposure to emerging technical landscape trends, e.g. SASE and Zero Trust. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.