• Administer and maintain the TCN contact center platform. • Configure inbound and outbound calling campaigns. • Manage skills, queues, routing rules, IVRs, and call flows. • Provision and deprovision users, roles, and permissions. • Maintain system settings, business hours, and dialing configurations. • Ensure platform configurations align with operational and compliance requirements. • Manage DID numbers, caller ID configurations, and SIP connections. • Coordinate telecommunications changes and carrier-related activities. • Monitor call quality and troubleshoot telephony issues. • Develop and maintain operational reports and dashboards. • Provide data extracts and reporting support to business stakeholders. • Serve as Tier 2/3 support for TCN-related issues. • Support integrations between TCN and CRM, workforce management, payment processing, and other business applications. • Ensure adherence to TCPA, FDCPA, HIPAA, PCI-DSS, and company security policies.

Role Description IT ist für Dich mehr als „Haben Sie den Rechner schon neu gestartet?“ Du sorgst dafür, dass Systeme laufen, Zugriffe funktionieren, Netzwerke stabil bleiben und moderne IT-Infrastrukturen nicht nur verwaltet, sondern aktiv weiterentwickelt werden. Genau diese Menschen suchen viele Unternehmen: IT-Expert*innen, die klassische Systemadministration verstehen und gleichzeitig Lust auf moderne Themen wie Microsoft 365, Azure, Cloud, Security und Automatisierung haben. Wir von VOLENTUM sprechen regelmäßig mit Unternehmen, die ihre IT zukunftssicher aufstellen möchten und dafür motivierte Persönlichkeiten suchen, die Verantwortung übernehmen, mitdenken und technische Herausforderungen pragmatisch lösen. Ob Du aktuell als IT-Systemadministrator*in arbeitest, aus der Infrastruktur kommst oder Dich stärker in Richtung Cloud, Microsoft 365 oder Security entwickeln möchtest: Wenn Du Lust auf den nächsten Karriereschritt hast, freuen wir uns darauf, Dich kennenzulernen. - Administration, Betreuung und Weiterentwicklung von IT-Infrastrukturen im Windows-, Microsoft-365- und Cloud-Umfeld - Verwaltung von Servern, Clients, Netzwerken, Benutzerrechten und IT-Systemen - Administration von Active Directory, Microsoft 365, Exchange Online, Entra ID oder vergleichbaren Technologien - Betreuung von Cloud- und Hybrid-Cloud-Umgebungen, insbesondere mit Azure, Intune oder Endpoint Management - Sicherstellung des laufenden IT-Betriebs inklusive Monitoring, Backup, Troubleshooting und Dokumentation - Unterstützung bei IT-Projekten, Migrationen, Rollouts und der Modernisierung bestehender Systemlandschaften - Analyse und Behebung technischer Störungen im 2nd- und 3rd-Level-Support - Je nach Erfahrung: Übernahme von Verantwortung in IT-Security, Infrastrukturprojekten, Cloud-Themen oder technischer Koordination Qualifications - Abgeschlossene Ausbildung im IT-Bereich, zum Beispiel als Fachinformatiker*in für Systemintegration, ein Studium der Informatik oder eine vergleichbare Qualifikation - Erfahrung in der IT-Systemadministration, IT-Infrastruktur oder im technischen IT-Support - Kenntnisse in Windows Server, Active Directory, Netzwerken, Firewalls, VPN oder Virtualisierung - Erfahrung mit Microsoft 365, Exchange Online, Entra ID, Intune oder Azure ist ein Plus - Kenntnisse in IT-Security, Backup, Monitoring, Endpoint Management oder Cloud-Infrastrukturen sind ebenfalls von Vorteil - Strukturierte, lösungsorientierte und zuverlässige Arbeitsweise - Kommunikationsstärke, Serviceorientierung und Freude daran, technische Herausforderungen nachhaltig zu lösen - Sehr gute Deutschkenntnisse in Wort und Schrift Benefits - Unbefristete Festanstellung direkt bei unserem Kunden - Ein attraktives, marktgerechtes Jahresgehalt zwischen 45.000 € und 75.000 € brutto – je nach Region und Erfahrung (Junior bis Senior) - Individuelle Festlegung Deiner präferierten Schwerpunkte, zum Beispiel Systemadministration, Microsoft 365, Azure, Cloud, Security oder Infrastruktur - 100% remote oder hybrid an einem der deutschlandweiten Standorte, abhängig von der jeweiligen Position - Moderne IT-Umgebungen mit spannenden Projekten rund um Microsoft 365, Cloud, Security und Infrastruktur - Karriere-Begleitung während Deiner Einarbeitung und auch darüber hinaus - Persönliche Beratung, transparente Kommunikation und passende Karriereoptionen statt beliebiger Jobvorschläge Company Description VOLENTUM ist eine deutschlandweit tätige Personalberatung, die sich auf die Vermittlung von Fach- und Führungskräften sowie die Besetzung von C-Level Positionen (Geschäftsführer, Vorstände) spezialisiert hat.

• Manage endpoint and server patch management for MacOS and Windows computers, as well as Windows and Linux servers. • Utilize PowerShell scripting for automation and management tasks. • Administer Microsoft Entra (Azure Active Directory) and Microsoft 365, including user management and configuration. • Build virtual machines, manage Azure resources, and configure policies and profiles. • Hands on design and implementation of user and device policy using Microsoft Entra. • Patch and deploy desktop applications using Microsoft Intune. • Deploy policies and restrictions to ensure security and compliance. • Collaborate with IT management to define overall desktop management strategy and support requirements. • Integrate best practices and emerging technologies such as VDI, thin client technology, and enterprise mobility management. • Oversee asset lifecycle management, including inventory management, asset refresh, reporting, and audit. • Serve as an escalation point for 3rd party helpdesk and internal staff regarding desktop and service desk issues.

Title: Junior ICAM System Administrator Location: United States Remote Working time Full-time Job Description: Description & Requirements Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. This position is remote. The Jr. ICAM System Administrator provides entry‑level operational support for Identity, Credential, and Access Management (ICAM) services supporting enterprise systems. This role operates within a 24x7 operational environment and supports secure, compliant access to systems through user account lifecycle management, monitoring, and audit support, under the guidance of senior ICAM and systems administration staff. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - Support identity account provisioning, modification, and deprovisioning activities in accordance with security policies. - based access control (RBAC), and directory services. - Perform user and service account lifecycle management tasks, including monitoring, disabling, and removal of accounts across supported systems. - Identify inactive or non‑compliant accounts and escalate findings in support of audit, compliance, and cybersecurity requirements. - Maintain accurate records and audit trails to support compliance reporting and security reviews. - Monitor ICAM request queues, respond to tickets and escalations, and assist with incident troubleshooting in a 24x7 support posture. - Participate in shift rotation and provide leave coverage to ensure uninterrupted operational support. Job-Specific Minimum Requirements: - Demonstrated experience performing user and service account provisioning, modification, and deprovisioning in an enterprise ICAM/IAM or system administration environment using documented procedures. - Ability to execute account lifecycle management activities, including enabling, disabling, and removing accounts, with actions tracked in a ticketing or audit system. - Hands‑on experience supporting authentication and access-based access assignments. - Experience supporting or administering identity platforms or directory services (e.g., Okta or similar IAM tools, Active Directory, or LDAP). - Proven ability to manage access requests, incidents, and tasks using an IT service management (ITSM) or ticketing system while meeting defined SLAs. - Experience maintaining accurate records and audit trails to support compliance reviews, security assessments, or access audits. - Ability to operate in a shift‑based or 24x7 operational environment, including queue monitoring, escalation, and documented handoffs. - Bachelor's degree in information technology, Cybersecurity, Computer Science, or a related field OR equivalent relevant experience - Minimum 0-2 years supporting enterprise identity, access management, or IT operations environments Preferred Skills and Qualifications: - Experience supporting federal government environments - Familiarity with HSPD‑12, least‑privilege access principles, and Zero Trust concepts - Experience using ServiceNow or similar ITSM tools for access requests, incidents, and task tracking - Exposure to cloud or hybrid identity and access management environments #LI-remote Minimum Requirements TCS217, T1, Band 4 EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.