• Accurately perform prescription data entry in accordance with company policies, IPU standards, and regulatory requirements, ensuring timely and precise updates to patient records. • Demonstrate proficiency with pharmacy systems and Microsoft-based applications - including Docuware, Outlook, Excel, Word, Teams, Zetafax, and Infinity, using these tools to support prescription management and communication. • Review and process faxed medication orders, efficiently verifying and clarifying information with hospices as needed, and thoroughly documenting all interactions. • Maintain in-depth knowledge of brand and generic drug names, formulary guidelines, and IPU-specific medication profiling standards to ensure accuracy in MARs and patient profiles. • Perform daily activities while meeting established IPU goals, maintaining profile accuracy, call quality, and compliance with all operational standards. • Provide support for Automated Dispensing System (ADS) troubleshooting and after-hours protocols, including customer service, E3 support, Vitas E3 support, and PCO-related urgent processing. • Maintain detailed call logs and documentation for every client, prescriber, and hospice interaction, ensuring accountability and traceability. • Assist local pharmacies with adjudication of claims for emergent medications, escalating urgent requests appropriately and following compliance requirements. • Support compliance initiatives and ADS-related reporting, tracking, and trending activities to ensure adherence to internal policies and regulatory standards. • Collaborate with internal and external stakeholders to resolve prescription-related issues and continuously improve IPU processes.

Role Description This is an exciting opportunity for a Licensed Pharmacy Technician to excel in a complex, team-oriented environment while having the opportunity to develop and strengthen technical skills and pharmacology knowledge while working from home. - The Non-Clinical Divert technician is responsible for screening orders, specializing in research, review and entry of prescription overrides. - Basic knowledge and understanding of a pharmacy workflow. - Efficient use of a computer and keyboard. - Strong problem-solving skills and the ability to think globally. - Essential role in ensuring patients receive their correct prescriptions in a timely manner. - Directing questionable prescriptions to the prescriber for clarification. - Expected to meet specified production and quality standards as defined by the management team. Colleagues must reside in the state of Florida, Illinois, Pennsylvania, or Texas. Hours are 9-5:30 PM local time, shifts are Monday to Friday with rotating Saturdays 7-3:30 PM local time (subject to change). Overtime/extended work weeks will be required when needed. The position is a work from home with training to be completed virtually. Qualifications - Active Pharmacy Technician license in compliance with applicable state law where applicant resides. - Minimum of 1 year related pharmacy technician experience. - Adept at reading and interpreting prescription terminology and medications. - Excellent written and oral communication and interpersonal skills. - Secure and private room free from noise and distractions, with a closing door and ergonomic-friendly work area. - Must have your own internet provider that can support the virtual working environment. - Data Entry experience. - Knowledge of Microsoft applications (Outlook, Word, Excel, Teams, PowerPoint). - Strong attention to detail while multitasking through various programs. - Proof of Direct/hardwired internet connection to a modem/router within 10 feet of your computer and a minimum speed of 25 mbps download and 3 mbps upload. WIFI and satellite are not permitted. Requirements - Candidate must reside in the state of Florida, Illinois, Pennsylvania, or Texas. - Texas requires an active state technician license. - Florida requires an active state technician license. - Pennsylvania requires an active state technician license. - Illinois requires an active state technician license AND national certification (must be marked certified on state Illinois license). Benefits - Comprehensive benefits package including medical, dental, vision insurance, and 401k. - Vacation and sick time. - Paid holidays. - Tuition reimbursement. - Employee discounted stock purchase program. - Other supplemental benefits and discount programs. Company Description We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.

• Act as a subject matter expert in assigned task(s) and/or functions. • Providing an exceptional customer service experience each day in a phone-based environment. • Enter a high volume of data; processing prescription information with speed and accuracy. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Requiring outbound calls to patients. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. • Maintaining patient records with strong attention to detail and confidentiality. • Accurate retrieval of all prescription information and verifying through doctor calls. • Placing welcome calls to newly onboarded patients and establish a trusted point of contact. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Serve as backup support for times of higher patient call volume. • Effectively assist with patient questions over the phone. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.

• Leads staff selection and development of Specialty Pharmacy Care Coordinators • Provides direction, expertise, and support for Specialty Pharmacy Care Coordinators • Assists the Specialty Pharmacy Manager – System Clinics with execution of strategic initiatives • Monitors key performance indicators • Reviews operational, compliance, productivity, and financial reports • Develops task analysis evaluations and reviews expectations with Specialty Pharmacy Care Coordinators • Maintains deep knowledge of specialty pharmacy accreditation standards and regulations