• Drives all marketing proposals for categories rooted in consumer and cultural truths • Leads with partner(s) to develop strategic client initiatives • Attends external client/agency meetings • Executes deep understanding of all processes and platforms • Manages expectations based on program scope • Undertakes technical understanding • Promotes new and existing strategy applicable in social media platforms • Brings the consumer’s world to life through qualitative and cultural mining • Acts as an ambassador in the development of new insights • Reviews qualitative, quantitative research, and behavioral data • Articulates data-driven insights

• Geschäftsprozesse analysieren und KI-Potenziale erkennen • Workshops entwickeln mit Kunden konkrete Use Cases und strategische Roadmaps • Projekte begleiten von der Idee bis zum MVP • Komplexe Themen auf den Punkt bringen und fundierte Entscheidungen für das Management vorbereiten • Vertrieb unterstützen und Upselling-Potenziale erkennen • Neue Geschäftsfelder aktiv mitgestalten

• Defining experience principles, journeys, and systems that guide design and execution across physical and digital touchpoints • Shaping ecommerce and retail strategy for global consumer brands • Advising senior leaders on AI opportunity identification and what emerging technology means for their business • Building clear, compelling stories in slides for senior client audiences • Conducting and synthesising research to identify challenges and opportunities • Turning complex inputs into simple, actionable ideas and frameworks

Role Description You'll report directly to our Head of Customer Strategy, own a book of business, run customer calls, help brands build and optimize their programs, and collaborate closely across teams to make sure customer needs are heard and acted on. This is a high-ownership role with real visibility into how a startup grows. - Own brand relationships end-to-end: onboarding, launch, ongoing strategy, and renewal - Help customers get more out of rediem through data, creative program ideas, and proactive outreach - Develop a deep understanding of your customers' goals and help them build plans to achieve them - Identify opportunities for brands to collaborate with one another across the rediem ecosystem - Bring customer feedback and feature requests to product in a clear, organized way - Analyze customer performance data to uncover trends, opportunities, and potential risks - Spot risks early and address them before they become problems - Serve as the voice of the customer internally and advocate for their success Qualifications - 1-3 years in a customer-facing role (Customer Success, Account Management, Marketing, Partnerships, or similar) - Strong communicator who can run a call, write a tight follow-up, and build trust quickly - Organized and self-directed with strong project management skills - Comfortable with ambiguity and excited to build process, not just follow it - Curious, tech-savvy, and eager to become a product expert - Analytical and comfortable using data to guide recommendations and decision-making - Proactive, resourceful, and willing to roll up your sleeves to solve problems - Bonus: ecommerce, Shopify, marketing, community, or SaaS experience Requirements - High ownership and impact with direct influence on customer success and company growth - Founder-level access and close collaboration with leadership - Opportunity to shape how customer success operates at rediem - Early-stage leverage where your work immediately impacts customers and product direction Benefits - Competitive salary, equity, and meaningful growth opportunities Salary $45,000 - $60,000 + equity and OTE