• Geschäftsprozesse analysieren und KI-Potenziale erkennen • Workshops entwickeln mit Kunden konkrete Use Cases und strategische Roadmaps • Projekte begleiten von der Idee bis zum MVP • Komplexe Themen auf den Punkt bringen und fundierte Entscheidungen für das Management vorbereiten • Vertrieb unterstützen und Upselling-Potenziale erkennen • Neue Geschäftsfelder aktiv mitgestalten

• Defining experience principles, journeys, and systems that guide design and execution across physical and digital touchpoints • Shaping ecommerce and retail strategy for global consumer brands • Advising senior leaders on AI opportunity identification and what emerging technology means for their business • Building clear, compelling stories in slides for senior client audiences • Conducting and synthesising research to identify challenges and opportunities • Turning complex inputs into simple, actionable ideas and frameworks

Role Description You'll report directly to our Head of Customer Strategy, own a book of business, run customer calls, help brands build and optimize their programs, and collaborate closely across teams to make sure customer needs are heard and acted on. This is a high-ownership role with real visibility into how a startup grows. - Own brand relationships end-to-end: onboarding, launch, ongoing strategy, and renewal - Help customers get more out of rediem through data, creative program ideas, and proactive outreach - Develop a deep understanding of your customers' goals and help them build plans to achieve them - Identify opportunities for brands to collaborate with one another across the rediem ecosystem - Bring customer feedback and feature requests to product in a clear, organized way - Analyze customer performance data to uncover trends, opportunities, and potential risks - Spot risks early and address them before they become problems - Serve as the voice of the customer internally and advocate for their success Qualifications - 1-3 years in a customer-facing role (Customer Success, Account Management, Marketing, Partnerships, or similar) - Strong communicator who can run a call, write a tight follow-up, and build trust quickly - Organized and self-directed with strong project management skills - Comfortable with ambiguity and excited to build process, not just follow it - Curious, tech-savvy, and eager to become a product expert - Analytical and comfortable using data to guide recommendations and decision-making - Proactive, resourceful, and willing to roll up your sleeves to solve problems - Bonus: ecommerce, Shopify, marketing, community, or SaaS experience Requirements - High ownership and impact with direct influence on customer success and company growth - Founder-level access and close collaboration with leadership - Opportunity to shape how customer success operates at rediem - Early-stage leverage where your work immediately impacts customers and product direction Benefits - Competitive salary, equity, and meaningful growth opportunities Salary $45,000 - $60,000 + equity and OTE

Title: Manager, Client Strategy Location: New York United States Job Description: Advertising | ID: 11307 Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team At Roku, we embody the mentality of a sports team, becoming our strongest when we work together (cross functionally) to reach an end goal. The Client Marketing and Strategy team acts as the quarterback to sales, helping to build long term strategies and solutions that ultimately aid in revenue growth and deepen partnerships with priority accounts. In partnership with sales, we ensure our clients are constantly evolving to build successful CTV strategies, test and adopt new products, and build the future of TV together. About the Role Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on building a marketing and ad strategy that grows Roku’s advertising business.  As a Manager, Client Strategy, you will oversee a team of all-star strategists responsible for developing smart, brand-specific solutions that meet key business objectives. You will partner with cross-functional leadership to ensure there is R&R alignment, shared success, and profitable growth. You will partner with the Ad Sales team to identify market opportunities and drive maximum revenue through strategic partnerships and solutions. The ideal candidate has worked in digital and CTV media and is familiar with the required dedication for multi-tasking duties in a fast-paced environment. This role requires someone who can manage ambiguity, feel comfortable in the unknown, wear many hats, and lead with a solutions-oriented mindset, as they navigate this ever-changing, fast-paced environment. For New York Only - The estimated annual salary for this position is between $168,000 - $200,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.  This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.  What You'll Be Doing - Act as a leader and cross-functional partner within the Ad Sales organization, delivering market-leading strategies and solutions to deepen client relationships and drive revenue growth. - Directly manage a team of Client Strategists supporting key client and agency partners. - Act as the connective tissue across Roku’s ad products, content experiences, and data solutions to build holistic partnerships with measurable outcomes. - Leverage deep entertainment experience to develop creative strategies that unlock ad dollars and generate in-market demand from Brand and Performance Marketers. - Develop and streamline processes in partnership with cross-functional partners to ensure a smooth pre-sale workflow. - Partner with product teams to foster innovation based on market feedback and potential opportunities. - Merchandise Roku’s ability to be interoperable, democratizing programmatic partnerships to help unlock new revenue streams. - Partner with Ad Measurement and Account Management to develop learning agendas and identify client-specific solutions that deliver against goals/KPIs. - Present programs and custom solutions to key stakeholders internally and externally. We're Excited If You Have - 10+ years of relevant CTV experience as marketer or brand strategist, with expertise in ad tech and media. - Rich understanding of the streaming, TV, digital, social, and programmatic advertising landscape and challenges brands face within each. - Professional experience leading and developing teams. - Deep expertise crafting impactful and unique programs, designed to drive advertiser’s objectives as well as a positive consumer experience.  - Understanding of the importance of balancing the end user experience with advertiser objectives. - Proven track record of working cross-functionally to solve problems and build streamlined processes to drive productivity. - Collaborative nature and track record of being an invaluable resource to sales teams. - Experience with presenting to senior-level stakeholders, both internal and external. - “No job is too big or too small” mentality -- you’re a long-term thinker and a short-term doer. - College degree or equivalent. #LI-OR1 Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.  We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.  To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing