Role Description Student Success Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of their academic program. They do not teach courses or competencies; rather they serve as students’ primary source of support to ensure each student is making meaningful progress in their program. Academic Coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectations. They partner closely with Faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for success. Coaches reflect commitment to their students’ success in their daily work and maintain a deep personal interest and involvement in their students’ academic progress. Essential Duties and Responsibilities - Providing direct, comprehensive program guidance to assigned students (average of 120-150 students). - Support students in their educational planning and progress from enrollment to graduation. - Managing students' academic progress according to university policies. - Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support. - Maintaining appropriate documentation of all academic engagements. - Maintaining regular communication with students according to university protocol. - Serve as an expert in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs. - Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills. - Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success. - Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources. - Evaluate student learning engagement and assessment readiness. - Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty. - Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate. - Coach students on University policies and procedures, program requirements and related academic matters. - Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies. - Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success. - Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success. - Empower students to maintain effective connections to the University and its online community of learners. - Must be able to spend significant time working at a computer and on the phone using a headset. - Must be flexible in work hours/schedule to accommodate student’s needs. - Position may require work above and beyond 40 hours per week during peak periods. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's degree required. - Minimum 2-3 years’ experience working in a service-oriented environment, teaching or university setting. - Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep Competency Based Education (CBE) students on track. - Strong customer service orientation and excellent communication skills. - Strong problem solving and time management skills. - Ability to multi-task. - Excellent verbal and written communication skills required. - Ability to successfully resolve student issues from request through resolution. - Effectively work with multiple databases and student platforms. - Working knowledge of Microsoft Office Suite. - Experience with integrated technology systems and tools. - Skilled at connecting and building rapport with students from diverse backgrounds. - Creative & innovative, able to work independently and in a team environment. - Self-starter. - Ability to adapt to new and rapidly changing situations. - Familiarity with online learning and Internet technology a plus. Benefits - Health, dental, vision, life and disability insurance. - 401k Retirement Program + 6% employer match. - 15 Days of Paid Vacation Days each Calendar Year. - 12 Paid Holidays + 2 floating holidays.

• Define and execute a long-term marketplace strategy aligned with Espresa’s overall product and business goals • Develop a clear point of view on assortment, curation, and merchandising that reflects Espresa’s wellness philosophy • Establish the marketplace as a differentiator for Espresa — something prospective clients see as evidence of platform quality and innovation • Source, negotiate, and manage strategic vendor relationships across wellness, retail, services, experiences, and more • Build a partner ecosystem where vendors see Espresa as a high-quality distribution channel that delivers meaningful engagement and revenue • Develop exclusive promotions, preferred partnerships, and long-term commercial agreements that create competitive advantage • Own marketplace revenue, margin, and contribution to overall company financial performance • Establish a clear path to sustainable fintech revenue, targeting approximately 10% gross margin over time • Define, track, and report on key performance metrics; continuously optimize economics across the partner and employee ecosystem • Partner with internal teams to drive automation across vendor onboarding, catalog management, fulfillment, reporting, and reconciliation • Ensure that operational complexity does not scale linearly with marketplace growth • Build processes, systems, and team structures that allow the marketplace to expand efficiently • Serve as the internal champion for marketplace priorities, influencing product investment decisions and roadmap • Align stakeholders across Product, Engineering, CS, Marketing, Sales, and Finance around marketplace goals • Build and lead a high-performing marketplace team, including a senior operational hire and existing operational staff

• Take your first steps towards a new and exciting career in finance. • e-Careers provides training to help you gain an AAT qualification. • Guaranteed remote internship placement and potential full-time paid role in accounting or finance after successful internship. • Looking for motivated and ambitious individuals eager to start a career in accounting, finance, or bookkeeping.

• Take your first steps towards a new and exciting career in finance. • e-Careers is a dynamic and forward-thinking training company dedicated to changing lives through innovative training and career development solutions. • Accounting and finance remain essential across every industry, creating opportunities for motivated individuals who want to build practical financial skills and begin a long-term professional career. • e-Careers will provide you with the training to help you gain an AAT qualification, then introduce you to a host company that will offer you a guaranteed remote internship placement. • If successful, the host company may offer you a full-time paid role in accounting or finance. • Practical exposure to accounting, finance administration and business support. • A career pathway into accounting, finance, bookkeeping or payroll. • The Process: Training → AAT Qualification → Remote Internship → Potential Paid Employment