Role Description We’re hiring a Revenue Management Risk Analyst that supports billing and revenue operations by identifying, assessing, and mitigating financial and operational risk across group accounts and ported member populations. This role oversees key billing risk drivers, including premium accuracy, and ensures quality and compliance through audit review of billing analyst work. The position also manages operational tasks such as sales compensation processing, contributes to cross-functional initiatives, and drives continuous improvement through trend analysis and process enhancements in a dynamic, evolving environment. - Compile, analyze, and distribute risk analysis reviews for group accounts and ported member populations - Perform quality reviews of audits completed by billing analysts to ensure accuracy, completeness, and adherence to established standards - Create, maintain, and enhance reporting to identify and monitor risk trends, barriers, process gaps, and audit outcomes that may contribute to or indicate potential financial exposure - Partner with supervisors and cross-functional teams, including reporting, inventory, and project teams, to understand risk and execute plans to achieve goals - Represent client-facing functions on calls to communicate potential risks or barriers related to account management or client structure - Provide feedback, coaching, and guidance to billing analysts based on audit findings and risk observations - Support the client teams in meeting or exceeding key performance metrics - Identify process improvement opportunities and work with peers, supervisors, and matrix partners to execute on these opportunities - Provide oversight and coordination of all sales compensation-related tasks to ensure accuracy and timeliness - Assist with team support activities and operational tasks as needed to ensure coverage and continuity Qualifications - High school diploma or GED, required; associate or bachelor’s degree, preferred - 2+ years of experience in revenue management, billing operations, financial operations, or a related field, required - Experience working with offshore or third-party operational support teams, preferred - Advanced proficiency in Microsoft (Excel, Word, SharePoint, PowerPoint, Outlook) including complex data analysis, reporting, and process optimization; working knowledge of Microsoft Access preferred - Strong business acumen with the ability to manage multiple priorities in a fast-paced environment, required - Ability to develop and document clear, effective process flows and Standard Operating Procedures (SOPs), preferred - Self-motivated and detail-oriented, with the ability to adapt quickly to change and shift priorities as business needs evolve, required - Strong interpersonal and influencing skills, with ability to provide direction, identify barriers, and escalate issues appropriately, required - Collaborative team player who works effectively with leadership, demonstrates openness to feedback, and actively contributes ideas and solutions, preferred - Ability to support operations between 7:00 AM–6:00 PM, with a typical schedule of 8:30 AM–5:00 PM EST and demonstrates flexibility to meet business needs, including extended hours during peak periods, required Benefits - Comprehensive range of benefits with a focus on supporting your whole health - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs - 401(k) - Company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays - Annual salary of 63,800 - 106,300 USD / yearly, depending on relevant factors, including experience and geographic location - Eligible to participate in an annual bonus plan

• Compile, analyze, and distribute risk analysis reviews for group accounts and ported member populations • Perform quality reviews of audits completed by billing analysts to ensure accuracy, completeness, and adherence to established standards • Create, maintain, and enhance reporting to identify and monitor risk trends, barriers, process gaps, and audit outcomes that may contribute to or indicate potential financial exposure • Partners with supervisors and cross-functional teams, including reporting, inventory, and project teams, to understand risk and execute plans to achieve goals • Represent client-facing functions on calls to communicate potential risks or barriers related to account management or client structure • Provide feedback, coaching, and guidance to billing analysts based on audit findings and risk observations • Support the client teams in meeting or exceeding key performance metrics • Identify process improvement opportunities and work with peers, supervisors, and matrix partners to execute on these opportunities • Provide oversight and coordination of all sales compensation-related tasks to ensure accuracy and timeliness • Assist with team support activities and operational tasks as needed to ensure coverage and continuity

• Design, develop, deploy, and continuously improve predictive risk models, scoring methodologies, and decision frameworks across ACH deposits, wire transfers, debit card funding, withdrawals, account security, fraud, and cryptocurrency-related risk domains. • Build customer-level, transaction-level, and portfolio-level models that predict fraud losses, payment returns, chargebacks, account compromise, and emerging risk events. • Develop risk segmentation frameworks that dynamically assess customer behavior throughout the customer lifecycle, including onboarding, funding, trading activity, and withdrawals. • Apply advanced statistical methods, machine learning techniques, anomaly detection, and large-scale data analysis to identify evolving fraud patterns, abuse vectors, and operational vulnerabilities. • Quantify and monitor risk across payment rails, including ACH, wire, card, and other funding methods. • Develop forecasting methodologies for payment losses, ACH return rates, chargebacks, fraud exposure, and emerging risk trends. • Establish key risk indicators (KRIs), operational thresholds, portfolio health metrics, and executive reporting frameworks. • Evaluate the impact of new products, payment methods, customer segments, and growth initiatives through rigorous quantitative risk assessment. • Partner with Product and Engineering teams to embed model-driven decisioning throughout the customer journey. • Conduct deep-dive investigations into material fraud events, payment losses, suspicious activity, and operational incidents, identifying root causes and recommending corrective actions.

• own and maintain the supervisory controls framework, including inventories of control ownership, Written Supervisory Procedures (WSPs), user guides, supporting procedures, and related documentation • establish and execute routines to ensure documents are reviewed, updated, approved, and communicated as processes, controls, or regulatory expectations change • drive change management activities tied to process, policy, system, and procedural updates • represent Supervision on control, governance, and change-related committees; prepare materials, communicate key decisions and action items • produce regular reporting and leadership readouts on control framework health, documentation status, change activity, audit and testing readiness, open issues, and management action plan progress • own the audit and compliance testing calendar and lead readiness routines in advance of planned events • partner with business line leaders before, during, and after audits and testing engagements to assess readiness • support the development of practical, well-scoped management action plans and oversee ongoing tracking, monitoring, and reporting through closure • maintain risk and control inventory records • identify control gaps, documentation inconsistencies, or governance weaknesses and recommend pragmatic improvements to strengthen the overall supervisory control environment • lead, coach, and develop direct reports, establish priorities across the team, and create a disciplined operating cadence for recurring governance and readiness activities