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WOW

Gran Vía 18, Serrano 52. Concept lifestyle store.

Inbound Sales Specialist

SalesSalesFull TimeRemoteJuniorTeam 51-200Since 2020H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

7 days ago

Salary

$40K - $60K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Inbound Sales Specialist

WOW

• Answer inbound calls • Make outbound calls to current and prospective customers interested in WOW! products and services • Identify customer needs & recommend the best products, services, features, & bundled solutions • Achieve sales goals related to customer connections, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption • Maintain and manage sales leads while conducting outbound follow-up activities to generate new business • Accurately process customer orders while adhering to installation, security, disclosure, and company compliance requirements • Follow established sales call processes to maximize customer satisfaction and sales performance • Stay informed on current products, packages, promotions, and policies • Share customer feedback and competitive insights with leadership • Participating in coaching sessions, team huddles, training programs, and development activities • Perform additional duties as assigned

Job Requirements

  • Strong verbal communication and customer service skills
  • Ability to explain products, services, and solutions clearly and professionally over the phone
  • Proficiency with Microsoft Office and Microsoft Teams
  • Comfortable learning multiple systems and navigating technology in a fast-paced environment
  • Ability to read and interpret reports, sales metrics, product information, and training materials
  • 1+ year of sales experience
  • CRM (Customer Relationship Management) experience
  • Experience with billing systems such as ICOMS
  • Call center or telecommunications experience

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Sick Pay
  • Personal Days
  • Tuition Reimbursement Program
  • Significant Employee Discounts on WOW! Broadband Services (where available)
  • Supportive Coaching, Training, and Career Development

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