Title: Patient Scheduler II Remote Job Description: Department: 1006860 SCHEDULING - EH SS This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment. Education Qualifications: Key Responsibilities: - Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients - Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling - Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility - Coordinates the scheduling of services for patients including ancillary and procedure scheduling - Handles incoming calls, follow-up and referral work queues, ticket scheduling.  - Proficiently and accurately enters data into the permanent electronic health record while talking with patients - Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes - Other clerical duties as assigned   Required Qualifications: - 1 year of clinical healthcare experience OR - 1 year experience as a Patient Scheduler I OR - 1 year experience in a contact/call center Licensure/Certification Qualifications: FTE: 1 Possible Remote/Hybrid Option: Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN)

Role Description We are seeking a detail-oriented and organized Remote Medical Scheduler to join our healthcare team. The ideal candidate will be responsible for managing patient appointments, coordinating schedules for medical staff, and ensuring smooth daily operations from a remote setting (after initial training). - Schedule and manage patient appointments efficiently, considering factors such as urgency, clinician availability, and patient preferences. - Handle high volumes of phone calls and emails, responding to patient inquiries and addressing scheduling concerns. - Maintain accurate and up-to-date patient records and information in our electronic medical record (EMR) system. - Collaborate with healthcare clinicians and administrative staff to resolve scheduling conflicts and optimize resource utilization. - Process appointment changes, cancellations, and reschedules promptly. - Ensure compliance with patient confidentiality regulations and facility policies. - Responsible for sending patients necessary paperwork for their appointments. Qualifications - High school diploma required; associate's or bachelor's degree preferred. - Minimum of 2 years of experience in a healthcare setting, preferably in a scheduling role. - Proficiency in medical scheduling software and EMR systems. - Strong knowledge of medical terminology and insurance procedures. - Excellent communication and customer service skills. - Ability to multitask, prioritize work, and maintain a high level of accuracy. - Strong organizational and time management skills. Requirements - Attention to detail with the ability to manage complex schedules remotely. - Excellent interpersonal skills for interacting with patients, healthcare providers, and staff via phone and email. - Ability to work independently while maintaining productivity in a remote environment. - Proficiency in data entry and basic computer skills. - Strong problem-solving abilities to address scheduling conflicts and patient concerns. Benefits - 401(k) - Competitive salary - Dental insurance - Health insurance - Home office stipend - Opportunity for advancement - Paid time off - Training & development - Vision insurance Work Environment - Full-time remote position, 40 hours per week. - Flexible schedule may be required to accommodate patient needs across different time zones. - Home office setup with reliable internet access is essential (company will provide equipment to be successful). The successful candidate will play a crucial role in ensuring efficient operations and positive patient experiences from a remote location. If you have a passion for healthcare administration and excel in organization and communication, we encourage you to apply for this Remote Medical Scheduler position.

• Reach out by phone to customers who already know us • Reconnect with customers and book their next service visit • Manage a national appointments calendar and handle rescheduling efficiently

Role Description The Patient Scheduler empowers Axia Women's Health's patients on their healthcare journey in a remote capacity. With exceptional customer service and communication skills, the Patient Scheduler is a key resource for scheduling, modifying appointments and providing Axia patients with the support they need. - Utilize professional and courteous communication to greet patients when answering phone calls and responding to their inquiries. - Review and manage recall appointments and no show/cancellation reports. - Promptly and professionally route phone calls to appropriate personnel via direct transfer, paging, voicemail, or redirect as needed. - Retrieve and appropriately route any messages from the answering service. - Perform registration functions for new or existing patients and activate patient files. - Effectively collect and record copayments as required. - Provide advanced financial support to patients and colleagues regarding claim and billing inquiries. - Verify patient insurance eligibility and clearly communicate benefit limitations. - Assist with scheduling patient appointments and follow-up visits. - Ensure accurate and detailed documentation of patient encounters. - Provide additional support to patients and medical staff as needed. - Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations. - Ensure compliance with all Standard Operation Procedures (SOP's) and policies (including HIPAA & OSHA). - Adhere to practice policies, procedures, and protocols. - Participate in team meetings and contribute to quality improvement initiatives. - Demonstrate commitment to organization's mission, vision, and values by embodying its principles in daily activities. - Uphold high standards of ethical behavior, integrity, and professionalism. - Actively contribute to creating a positive work environment that aligns with the organization's goals and objectives. - Other duties as assigned. Qualifications - Excellent customer service skills that include written and verbal communication. - Ability to handle high call volume in a productive manner and know when to escalate issues. - Ability to multitask and work in a fast-paced environment. - Compassionate and empathetic attitude towards patients. - Demonstrate time management skills by efficiently prioritizing tasks and patients simultaneously. - Demonstrate professionalism, a high quality of work, collaboration, goal attainment, attention to detail, self-motivation, and productivity in a remote capacity. - Proven ability to work collaboratively within a team environment. - Highly adaptable and willing to adjust to changing priorities and conditions. Requirements - High School Diploma or equivalent required. - Minimum 1-2 years of customer service experience. - Call Center experience preferred, but not required. - Computer proficiency, including programs such as MS Office, Word, Excel, email and internet research. - Knowledge of HIPAA and Insurance Payors. - Medical Receptionist/PSR experience preferred. - Experience with electronic health records (EHR) systems preferred, but not required. Benefits - Full time benefit-eligibility beginning the first of the month after hire. - Immediate 401(k) matching contribution with no vesting period. - Generous PTO offering with additional time off for volunteering. - Choice of multiple medical insurance plans to best meet your needs. - Access to Axia providers at little to no cost through Axia’s medical insurance. - Axia-paid life insurance, short term and long term disability. - Free counseling for colleagues and family members, including parents and parents-in-law. - Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program. - Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! Company Description At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.