Role Description Book is the e-commerce heart of Journey — the booking engine powering luxury hotels around the world. We’re looking for a Senior Product Designer to help shape its next chapter. This is a critical role in a product that drives millions in direct revenue every year. - Bring deep e-commerce and UX expertise, strong product thinking, and a data-driven mindset to a platform used daily by high-intent guests across web and mobile. - Help define the future of booking journeys, conversion pathways, merchandising patterns, upsells, and the core flows that make Book a true competitive advantage. - Work end-to-end: discovery, research, concepting, prototyping, testing, and final UI. - Operate within our design system while also maturing it. - Collaborate tightly with product, engineering, data and commercial teams — bringing clarity to complex problems and moving fast without dropping quality. Topline: We’re looking for a senior, commercially aware designer who understands e-commerce, loves user problems, thinks in systems, and knows how to turn insight into conversion-led product design. - Lead end-to-end design for Book across discovery, UX, UI and delivery. - Translate business goals, data insights, and hotel requirements into elegant, high-performing booking experiences. - Own core user journeys such as search, availability, selection, checkout, upsell, and gifting. - Conduct qualitative and quantitative research — interviews, usability tests, funnel analysis, behavioural insights. - Use CRO principles, analytics, and experimentation to drive measurable improvements in conversion and revenue. - Create high-quality flows, wireframes, prototypes and polished UI designs. - Contribute to and expand our design system with scalable, reusable components. - Work closely with engineering to ensure smooth handover, clarity and high-quality implementation. - Support both iterative improvements and larger strategic projects, including the upcoming UX/UI overhaul. - Present work with clarity, rationale and evidence — influencing thinking across teams. - Champion data-informed, human-centred design and help evolve the product culture. Qualifications - 5+ years in product design, ideally in e-commerce, B2C, retail or transactional platforms. - A portfolio demonstrating end-to-end UX/UI work with clear commercial outcomes. - Strong UX capabilities: user journeys, interaction design, prototyping, IA. - Strong UI craft with a clean, contemporary digital aesthetic. - Proven experience using analytics, experimentation, CRO and A/B testing to guide decisions. - Comfortable designing for mobile-first experiences and responsive interfaces. - Experienced running user interviews, usability tests and research cycles. - Systems thinker with experience working within and contributing to design systems. - Excellent communication skills — clear, articulate, persuasive. - Confident working in cross-functional squads with product and engineering. - Calm under pressure, organised, and able to balance detail with speed. - Curious, evidence-led and comfortable challenging assumptions. - Responsibility, taking ownership of projects, delivering over expectations. Benefits - We’re a collective of disruptive thinkers, digital specialists and tech pioneers. - Strong people and communication skills. Commercially minded. - Fast learner, accountable and ambitious. - Passionate about detail, data and order. Focused on improving processes and systems. - Ability to work under your own initiative in a fast paced environment and industry. - Driven to be an expert in our industry and be ahead of our competitors.