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Breuninger ist der führende Fashion und Lifestyle Department Store im Premium und Luxussegment und seit 140 Jahren am Markt. Europaweit ist der Breuninger Online-Shop der wichtigste Kontaktpunkt mit unserer Plattform und bietet auch stationär eine stetig wachsende Anzahl von digitalen Touchpoints für unsere Kund:innen. Bei unserer Technologie glauben wir an "you build it you run it" und betreiben unsere vertikalisierte Multichannel-Plattform auf AWS. Die Software-Architektur verantworten unsere Teams selbst. Bei uns arbeitest du Cloud native und bist Hacker:in und Teamplayer:in zugleich.
Customer Service Representative – 2nd Level Support
Location
Germany
Posted
8 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service Representative – 2nd Level Support
E. Breuninger GmbH & Co.
Role Description Ab sofort | Standort: Stuttgart oder remote (deutschlandweit) | Voll- oder Teilzeit mit 30-40 Std./Woche Im 2nd Level für unsere Breuninger Online-Kund:innen bist Du der:die kompetente Ansprechpartner:in und Lösungsfinder:in. Du lebst den Breuninger-Servicegedanken und kombinierst diesen mit modernster Arbeitsweise. Wir gehen mit der Zeit: Du nutzt innovative Technologien, um effizient zu arbeiten und hast den Fokus auf erstklassiger Qualität, um die individuellen Bedürfnisse unser Kund:innen zu erfüllen. - Komplexitätsmanagement: Du übernimmst die fachliche Klärung von anspruchsvollen Anfragen aus dem 1st Level – von kniffligen Reklamationen bis hin zu speziellen Themen rund um die Kontoführung, Carrier und Logistik. - Effizienz trifft Qualität: Mit Hilfe unserer digitalen Tools (insbesondere Zendesk und Confluence) arbeitest Du zügig und lösungsorientiert, stellst aber gleichzeitig sicher, dass jede Antwort den hohen Breuninger-Qualitätsstandard widerspiegelt. - Schnittstellen-Profi: Du stehst im engen Austausch mit internen Fachabteilungen und externen Partnern (z. B. Logistik, IT, Zahlungsdienstleister), um auch für schwierige Fälle eine schnelle Lösung herbeizuführen. - Prozess-Optimierung: Du arbeitest nicht nur im Prozess, sondern auch am Prozess. Du erkennst, wo Technologie uns noch besser unterstützen kann und bringst Deine Ideen zur Weiterentwicklung unserer Abläufe aktiv ein. Qualifications - Erfahrung im Service: Du bringst fundierte Erfahrung im Kundenservice mit und hast Freude daran, tiefer in komplexe Sachverhalte einzutauchen. Dabei behältst Du auch bei hohem Aufkommen den Überblick und arbeitest zuverlässig sowie gewissenhaft. - Technik-Affinität: Du bist offen für neue Technologien und verstehst es, digitale Hilfsmittel so einzusetzen, dass sie Deine Arbeit effizienter machen, während die Qualität der Kundenlösung im Fokus bleibt. - Entscheidungsfreude: Du übernimmst gerne Verantwortung und entwickelst selbstständig Lösungen, die sowohl für das Unternehmen als auch für die Kund:innen einen Mehrwert bieten. - Kommunikationsstärke & Empathie: Auch bei schriftlich komplexen Themen triffst Du den richtigen Ton – professionell, klar und immer kundenorientiert. - Service-Präsenz: Gemeinsam im Team sind wir als Expert:innen für unsere Kund:innen von Montag bis Freitag (08:00 – 20:00 Uhr) sowie samstags (09:00 – 17:00 Uhr) erreichbar. Innerhalb dieser Zeiträume bist Du grundsätzlich verfügbar. Benefits - Wertschätzung, die spürbar ist: Freiwilliges Urlaubs- und Weihnachtsgeld sowie Zuschüsse zur Altersvorsorge. - Dein Stil, Dein Vorteil: 30 % Mitarbeitendenrabatt, auch für Deine:n Partner:in, inklusive Gastronomie und Friseur. - Deine Treue zählt: Ab dem 5. Jahr erhältst Du zusätzliche Urlaubstage. - Sport-Life-Balance: Zuschuss zu Deiner Urban Sports Mitgliedschaft. - Wachse mit uns: Von Trainings bis zu Führungsprogrammen. - Workation available: Bis zu 30 Kalendertage im Jahr in ausgewählten europäischen Ländern. - Urlaub à la carte: Über Gehaltsumwandlung kannst Du Dir zusätzliche Urlaubstage sichern, ergänzt durch Sabbatical-Option. - Mobil im Alltag: Mit Company Bike Dein Wunschrad oder E-Bike unkompliziert leasen.
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