• Drive strategic partnership and operational excellence across key accounts • Oversee account planning, forecasting, and execution • Ensure operational rigor and quality, identifying and implementing solutions proactively • Support advancement of the Publications Center of Excellence • Guide account leaders in building strong business plans • Lead, mentor, and develop senior account leaders

• Serve as a primary strategic partner to senior client stakeholders, influencing brand vision. • Lead and support high-performing account teams, ensuring clear roles and strong collaboration. • Oversee integrated business planning, forecasting, and alignment across multiple portfolios. • Establish success metrics and champion continuous optimization through data-driven insights. • Mentor senior account leaders, fostering a culture of high performance and talent development. • Direct large-scale budgets, staffing models, and resource allocation for profitability. • Partner with internal and client teams to uphold medical, legal, and regulatory standards. • Identify and lead organic growth opportunities and spearhead new business efforts. • Support activities that promote the Biotech Center of Excellence and translate agency capabilities.

• Define and lead enterprise-level strategies that advance client objectives and position the organization as a market leader • Serve as a primary strategic partner to senior client stakeholders • Translate market trends, competitive intelligence, and performance analytics into strategies • Oversee integrated business planning, forecasting, and alignment across multiple portfolios • Establish success metrics and optimization through data-driven insights • Mentor senior account leaders and foster a culture of high performance • Direct large-scale budgets, staffing models, and resource allocation • Partner with internal and client teams to uphold medical, legal, and regulatory standards • Identify and lead organic growth opportunities

• Develop a thorough understanding of our business, products and services. • Consistently deliver a high level of proactive client service in a professional manner. • Develop effective working relationships with team and internal departments to deliver effective service for our clients. • Provide thorough, high quality research, problem solving and issue resolution. • Weigh client perspective and business needs when addressing issues and identifying potential solutions. • Successfully identify, record, monitor, and close items for assigned clients. • Ensure inquiries and issues are resolved and service levels are met. • Provide clients and advisors clear and concise communication regarding services, execution and resolution throughout the service cycle. • Help drive increases in client retention by reacting appropriately to client communications and activities. • Achieve individual and team goals for service levels, growth and retention for assigned book of business. • Prioritize activities and manage time to effectively and efficiently provide quality client service to our partners and clients. • Respond to inquiries on the status of plan activity (compliance testing, quarterly statements, RMDs, etc.). • Produce, analyze, and distribute reporting on a regular basis to achieve individual and team goals. • Support the sales team in their efforts to attain more business. Provide references as requested. • Perform other duties and participate in special projects as assigned.