UPS - United Parcel Service is the world's largest package delivery organization and provider of supply chain management solutions. As an employer, the company
Brokerage Representative
Location
Canada
Posted
3 days ago
Salary
C$18 - C$19 / hour
Seniority
Mid Level
Job Description
Brokerage Representative
UPS - United Parcel Service
Role Description This position is responsible for processing the customs clearance (release) and/or confirming declarations for non-complex to complex shipments guided by the CCBS system and personal skills. This role requires the handling of delivery service and/or import permits requests if required and/or gathering and sending proper documentation to the government. This position assesses all fees for the importation of international packages and performs general brokerage tasks. Qualifications - 1 year of experience in customs operations - Required - Customs Specialist ‘’CCS’’ certification - Preferred - Previous experience in a call center environment - Preferred - In-depth knowledge of customs operations, laws and regulations, and other government departments - In-depth knowledge of HS system, CUSMA (Canada, US, Mexico Agreement), and permit process - Intermediate computer skills: Microsoft Office - Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills - Bachelor's degree or International equivalent - Preferred Requirements - Assess duties, taxes, and brokerage fees of imported commodities. - Ensure assessment of duties and taxes adhere to local Customs and Revenue Agency regulations. - Contact customers on brokerage related matters. - Enter the data from the open customer’s files, validate information, credit, and invoicing. - Collect supplementary information or documentation from customers, drivers, customs, and other offices, etc., when required. - Identify customer profiles discrepancies. - Answer standard questions and requests from customers, drivers, customs, and other offices. - Work as a team member with other partners: clients, employees, carriers, inbound agents. - Identify business opportunities. - Provide rapid and efficient support; dossiers in order, productivity in number of files prepared. - Process on time and error-free information. - Follow operational guidelines; cross-selling. - Cooperate and assist with internal team members. Benefits - Vision, health, and dental benefits after 3 months of service. - Overtime. - Weekly Pay/ Direct Deposit - Every Friday. - Immediate access to UPS ‘Employee Discounts’ upon hiring. - Paid training. - Pension Plan. - Free Onsite Parking. - Opportunity for advancement within a Fortune 50 Company.
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